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Pestana Grand Premium Ocean Resort

2,005 reviews
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Traveller (1193)
Room & Suite (426)
Pool & Beach (209)
Overview
  • Excellent66%
  • Very good26%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
“sea view”(163 reviews)
“courtesy bus”(100 reviews)
“lovely hotel”(115 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,005)Write a Review
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1,090
416
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7
Show reviews that mention
All reviewssea viewcourtesy buslovely hotelindoor poolglass of madeira winefree bus into funchalforum shopping centrehappy hourfive star hotellocal restaurantsrelaxing holidaytea and coffeepool towelsevening entertainmenttime sharebeautiful islandplenty of choice
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471 - 475 of 1,620 reviews
Reviewed 2 March 2016

Relaxing, calm, superb setting especially the lounge and around the bar. Great entertainment choices and food each evening for all guests. Helpful staff. Clean and very comfortable beds. Excellent courtesy bus to Funchal and back to hotel fairly frequently and prompt. The only comment is...More

1  Thank Florence D
Response from Alberto_Reynolds, Manager at Pestana Grand Premium Ocean ResortResponded 6 March 2016

Dear Florence D, Thank you so much for choosing the Pestana Grand over so many other Hotels in Madeira. We are happy to know that you have a most enjoyable time with us and that, the facilities and services provided were up to your expectations....More

Reviewed 1 March 2016

We chose this hotel again as we have had such good service previously and we were not disappointed. The service we received was excellent and the room we were given was very comfortable. We had booked for a sea view room and were given one...More

1  Thank mrsbryan
Response from Alberto_Reynolds, Manager at Pestana Grand Premium Ocean ResortResponded 6 March 2016

Dear mrsbryan, Thank you so much for your visit and your loyalty to us. We are happy to learn that once again, we managed to correspond to your expectations and provided you a nice and relaxing time in Madeira. We hope to have the privilege...More

Reviewed 1 March 2016

We had stayed here before and although it was still a nice break it was not up to our previous experience. The hotel is spotless , interior and pool areas are very well maintained. Some staff , particularly on reception were not as friendly and...More

1  Thank Lategirl186337
Response from Alberto_Reynolds, Manager at Pestana Grand Premium Ocean ResortResponded 6 March 2016

Dear Lategirl186337, Thank you so much for staying once again at the Pestana Grand Hotel. We regret you were slightly dissapointed with your stay with us this time and present our sincere apologies. We deeply regret your feedback about some of our staff attention to...More

Reviewed 1 March 2016

This was the first time my wife and I hade been to Madiera and we were pleasantly surprised with the hotel and its glorious position overlooking the sea. The pools and staff were excellent, the room was lovely and the overall ambience was very good....More

1  Thank Tony G
Response from Alberto_Reynolds, Gerente at Pestana Grand Premium Ocean ResortResponded 13 March 2016

Dear Tony G, Thank you so much for choosing us for the first visit to Madeira. We are happy to learn that, all facilities and services encountered were up to your expectations, providing a most relaxed and enjoyable experience with us. We noted and thank...More

Reviewed 1 March 2016

Excellent accommodation, scrupulously clean in this well appointed and situated hotel, close to shopping and good,variety of restaurants. Staff were proactive and attentive especially at reception. Excellent pool overlooking spectacular sea views. Had a wonderful holiday complimented by good weather.More

Thank Arts29
Response from Alberto_Reynolds, Gerente at Pestana Grand Premium Ocean ResortResponded 13 March 2016

Dear Arts29, Thank you so much for choosing us for your holidays in Madeira. We are happy to have provided such experience to you and hope we have the privilege of welcoming you back soon. With kind regards from all of us. Yours sincerely Alberto...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Free Internet
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$89 - US$178 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$89 - US$178 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1193)
Room & Suite (426)
Pool & Beach (209)
Dining (134)
Hotel & Grounds (764)
Bathroom (20)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Welshtraveller111
13 January 2018|
AnswerShow all 4 answers
Response from dianebutt24 | Reviewed this property |
Lovely buffet with quality food, lots of choices. Better than most, even fussy moaners won't get a chance to complain! Ask for ice cream as its not put out. You can pay and eat in the other restaurants in the hotel, they... More
0
Votes
AnnaPreece
10 January 2018|
AnswerShow all 5 answers
Response from pmartinslux | Reviewed this property |
If you want very good sandy beaches you have to go to Porto Santo, the island next to Madeira. There are very few beaches in Madeira and little sand available. But then you don't have the nice landscapes and places to visit... More
0
Votes
sue h
7 January 2018|
AnswerShow all 7 answers
Response from Alex S | Reviewed this property |
I've never been in April but I'm sure the outdoor pool is never heated , I've been twice and outside pool cold ..Indoor one is nice tho not as big .. Going back Middle of Nov 2018 .. Are you booked already or just thinking... More
1
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Room Tips
"We had room 1046 with lovely views and on the ground floor. TRIPADVISOR?..., we are unable to leave ratings..."
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"Get a sea view room for stunning views out to sea."
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"hotel is direkt at sea front so all sea view rooms are perfekt"
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"Try to get a room with a sea or side view of the sea"
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