Rua Ponta da Cruz, 23, Sao Martinho, Funchal, Madeira 9000-103 Portugal
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About
#1 of 2 hotels in Sao Martinho
Location
Cleanliness
Service
Value
The Pestana Grand is one of the best and most prestigious 5-start hotels in Funchal, Madeira and sits upon the Ponta da Cruz cliff with a view of the oceans and Cabo Girão. It is only 30 minutes on foot from Formosa beach and has direct access to Promenade do Lido, the famous promenade in Madeira. Surrounded by magnificent gardens is the island's largest outdoor saltwater swimming pool with views of the sea. The hotel has a Spa, with a Jacuzzi, sauna, gym, Turkish bath and even a panoramic indoor swimming pool, in addition to massages and/or spa treatments. For dining, guests can enjoy four restaurants and two bars. If you bring your family, the little ones can play in the lounge or the garden with a game zone. There is a free private car park (subject to availability). All rooms are spacious and bright, include Wi-Fi and have private balconies.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Boating
Airport transportation
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Wine / champagne
Poolside bar
Game room
Hiking
Evening entertainment
Fishing
Table tennis
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Massage
Salon
Steam room
Baggage storage
Non-smoking hotel
Shops
24-hour front desk
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Refrigerator
Electric kettle
Cable / satellite TV
Bath / shower
Safe
Telephone
Radio
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Spanish, German and 1 more
Hotel links
Special Price:Become a PGC Member to get 10% of discount, among other special benefits!
Location
89Good for walkers
Grade: 89 out of 100
47Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
Rua Ponta da Cruz, 23, Sao Martinho, Funchal, Madeira 9000-103 Portugal
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3351Reviews243Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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+1
Despite me tripping over (not in hotel) and ending up with plaster cast on my leg on our second day our stay was great, excellent service from all the staff, reception, bar staff, cleaners, poolside staff, always had a smile and a friendly greeting, even before I had an injury. It was my friends birthday whilst away and we came back to our room to find a bottle of fizz in an ice bucket and 2 🥂!! lovely touch. Thanks again to you all, we will be back !! Xx from Lynn Ferguson and Karen Cook
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Date of stay: September 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Margarida Caldeira, Guest Services / Front Office at Pestana Grand Premium Ocean Resort
Responded today
Dear Mrs. Lynnfergy, Thank you for your feedback on your stay at Pestana Grand. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. We hope you have a fast recovery and wish you and your friend all the best! It was a great pleasure for us to welcome you as our Guests. We would like to thank you for staying at Pestana Grand, and we look forward to welcoming you again soon. Take good care and see you soon from all the team! Best regards, Gilberto Gouveia Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel's Favourite
It was very nice and clean. Calm environment both in the restaurants and in the area. Fantastically good food in all three restaurants Helpful staff and special thanks for the birthday treat. The best hotel we have stayed at so far
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Date of stay: December 2022Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Everything was perfect. The best hotel so far
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Margarida Caldeira, Guest Services / Front Office at Pestana Grand Premium Ocean Resort
Responded 26 Dec 2022
Dear Mr. _klein_mikael, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, Gilberto Gouveia Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Have just returned from a 4 day stay at the hotel. It's located some way outside the center of Funchal . 10 minutes by car or over 1 hour walking however there is a very good bus service ,number 2 about every 20 min which stops quite close also the Yellow tour bust stops near. The hotel is clean well equipped with both indoor & outdoor pools gym etc. My room was on the ground floor and was well equiped clean & had addition seating area and veranda. Breakfast was buffet style good choice but all quite basic staff very good but sometimes it was difficult to get service as only 2/3 staff present to cover a large area of indoor & outdoor seating. One thing that did Suprise me was the absence of a room service menu every other 5 star hotel & even some 4 star offer this service !. My deal was half board and lunch have very limited options either the pool bar or limited choice in the Italian restaurant , when i ordered salmon was told it was not available 1. the hotel has 4 options for dinner An Italian , Moroccan & Madeiran restaurants, all of which need to be booked in advance & have very limited availability, and finally the buffet which for a 5 star hotel was very disappointing all very basic stuff not at all what you would expect from a 5 star hotel . So there you have it Hotel & staff good . location a bit out of the way food well below par on balance would prefer to pay a bit more & have a better food offer…
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Date of stay: September 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Margarida Caldeira, Guest Services / Front Office at Pestana Grand Premium Ocean Resort
Responded 3 days ago
Dear Mr. alan b, We would like to thank you for taking the time to share your opinion on your stay at Pestana Grand. We highly appreciate the feedback provided by our Guests as it helps us improve our daily performance and perfect our service and overall quality. We are sincerely sorry that you were disappointed with your dining experience. We have shared your comments with our Food and Beverage Manager, and we are taking the necessary measures to improve our offer. Once again, we thank you for staying at Pestana Grand, and we look forward to welcoming you back soon. Kind regards, Gilberto Gouveia Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great facilities, Amazing location, Friendly hotel staff made our family welcome and nothing was too much trouble! We had a birthday celebration at the Italian restaurant and were offered a bottle of sparkling. Thank you for a lovely holiday !
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Margarida Caldeira, Guest Services / Front Office at Pestana Grand Premium Ocean Resort
Responded 1 week ago
Dear Mrs. Carmina D, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, Gilberto Gouveia Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The stay at this hotel was amazing. All the staff is very helpful and gives good advises on what to visit. Ribeiro in the restaurants was particularly helpful. Pool area is very spacious and relaxing with great garden areas.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Margarida Caldeira, Guest Services / Front Office at Pestana Grand Premium Ocean Resort
Responded 1 week ago
Dear Mr. Al N, Thank you for your feedback on your stay at Pestana Grand. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Grand, and we look forward to welcoming you again soon. Best regards, Gilberto Gouveia Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On the positive side the hotel is scrupulously clean, rooms spacious and we paid for sea view which was worth it.Gardens beautifully kept. Pool area tired paint flaking off around various places and pool liner rucked and had a split in one end. Sun beds looking worn. No attention around the pool area we had to get out own parasols. The pool man only seemed to turn up occasionally. The food was adequate if you like salad ( we do) but very little meat or fish choices. it seems a lot of left over vegetables dishes, veg lasagne, veg quiche, spinach soup! Spinach pasta. Choices became worse as the week progressed until Thursday 7th when I did make a complaint. The buffet food service area very cramped - I would recommend B&B and eating out. I took the time to read the book on how the Pestana family started and their increasing locations & new hotels, maybe they should refurb these older ones. …
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Margarida Caldeira, Guest Services / Front Office at Pestana Grand Premium Ocean Resort
Responded 1 week ago
Dear Mr./Mrs. Midlifers, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand. Best regards, Gilberto Gouveia Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very impressed! Stayed in a 2-bedroom apartment. Looked over the ocean and garden/pools. Quiet - have seen some people complaining about noise of other guests; we heard nothing. Excellent housecleaning staff. Could see the usual "towels on sunbeds" routine but we never had a problem finding sunbeds. Very helpful staff. Did not eat at hotel restaurants but friends who have stayed at the say the food/service is very good (but a little pricey). Only critical comment, which we see others have made too, is that the premises need a little maintenance here and there - touch of paint, replace missing tiles in pool, fix roof on round stage in the pool area.
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Margarida Caldeira, Guest Services / Front Office at Pestana Grand Premium Ocean Resort
Responded 2 weeks ago
Dear Mr./Mrs. canadiandragon2015, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. We have taken note of all the issues mentioned so that improvements can be made in the short-term. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand. Best regards, Gilberto Gouveia Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have just returned to the UK having spent a fabulous week at the Pestana Grand in Funchal, Madeira. Our room was lovely with ocean-views, the service was fantastic throughout the whole week and the location is faultless. We could not fault our stay at the Pestana Grand and will be re-booking at the same hotel in the near future. Would highly recommend this hotel for your Madeira experience.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Margarida Caldeira, Guest Services / Front Office at Pestana Grand Premium Ocean Resort
Responded 2 weeks ago
Dear Mr. markbrion, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, Gilberto Gouveia Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent experience so far. The staff is very active fullfilling the guests need. We needed the conference room for presentation and work, and it went really well. Looking forward for My next experience but in family vacation.
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Date of stay: August 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Margarida Caldeira, Guest Services / Front Office at Pestana Grand Premium Ocean Resort
Responded 3 weeks ago
Dear Mr. tiagor35, On behalf of the entire team at Pestana Grand, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, Gilberto Gouveia Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nicest staff ever. Felt like I was a client that came here all the time. The buffet was very complete and the staff accommodated all of my food restrictions. Will definitely come back and refer to all my family.
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Date of stay: August 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Margarida Caldeira, Guest Services / Front Office at Pestana Grand Premium Ocean Resort
Responded 3 weeks ago
Dear Mr./Mrs. Relax07683041181, On behalf of the entire team at Pestana Grand, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, Gilberto Gouveia Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$183 - US$276 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pestana grand funchal, hotel pestana grand, pestana grand hotel, pestana grand madeira
FORMERLY KNOWN AS
Pestana Grand
LOCATION
PortugalMadeira IslandsMadeiraFunchalSao Martinho
NUMBER OF ROOMS
177
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Claim Your ListingPESTANA GRAND PREMIUM OCEAN RESORT - UPDATED 2023 Hotel Reviews & Price Comparison (Sao Martinho, Portugal) - Tripadvisor
Frequently Asked Questions about Pestana Grand Premium Ocean Resort
Which popular attractions are close to Pestana Grand Premium Ocean Resort?
Nearby attractions include Forum Madeira (0.3 km), Túnel das Poças do Gomes (0.3 km), and Tunel das Pocas do Gomes (0.2 km).
What are some of the property amenities at Pestana Grand Premium Ocean Resort?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Pestana Grand Premium Ocean Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Pestana Grand Premium Ocean Resort?
Yes, free parking is available to guests.
What are some restaurants close to Pestana Grand Premium Ocean Resort?
Conveniently located restaurants include Bistrot Des Anges, Dona Nina, and Hoyo Hoyo Sabores de Moçambique.
Are there opportunities to exercise at Pestana Grand Premium Ocean Resort?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Pestana Grand Premium Ocean Resort have airport transportation?
Yes, Pestana Grand Premium Ocean Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Pestana Grand Premium Ocean Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pestana Grand Premium Ocean Resort?
The staff speaks multiple languages, including English, Spanish, French, German, and Portuguese.
Are there any historical sites close to Pestana Grand Premium Ocean Resort?
Many travellers enjoy visiting Colégio dos Jesuítas do Funchal (3.8 km), Santa Clara Convent (3.5 km), and Sao Tiago Fort (4.5 km).
Does Pestana Grand Premium Ocean Resort have any great views?
Yes, guests often enjoy the ocean view available here.