Pestana Grand Premium Ocean Resort
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Rua Ponta da Cruz, 23, Sao Martinho, Funchal, Madeira 9000-103 Portugal
Lowest prices for your stay
US$284
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Full view
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Room & Suite (666)
Pool & Beach (353)
Travel safe during COVID-19
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What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Individually wrapped toiletries
Updated 05/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 05/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 2 in Sao Martinho
Location
Cleanliness
Service
Value
The Pestana Grand is one of the best and most prestigious 5-start hotels in Funchal, Madeira and sits upon the Ponta da Cruz cliff with a view of the oceans and Cabo Girão. It is only 30 minutes on foot from Formosa beach and has direct access to Promenade do Lido, the famous promenade in Madeira. Surrounded by magnificent gardens is the island's largest outdoor saltwater swimming pool with views of the sea. The hotel has a Spa, with a Jacuzzi, sauna, gym, Turkish bath and even a panoramic indoor swimming pool, in addition to massages and/or spa treatments. For dining, guests can enjoy four restaurants and two bars. If you bring your family, the little ones can play in the lounge or the garden with a game zone. There is a free private car park (subject to availability). All rooms are spacious and bright, include Wi-Fi and have private balconies.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Boating
Airport transportation
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Wine / champagne
Poolside bar
Game room
Hiking
Evening entertainment
Fishing
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Massage
Salon
Steam room
Baggage storage
Currency exchange
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Refrigerator
Cable / satellite TV
Bath / shower
Hair dryer
Safe
Telephone
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
English, French, Spanish, German and 1 more
Location
Full view
76Somewhat walkable
Grade: 76 out of 100
42Restaurantswithin 0.5 km
4Attractionswithin 0.5 km
Contact
Rua Ponta da Cruz, 23, Sao Martinho, Funchal, Madeira 9000-103 Portugal
Name/address in local language
Getting there
Car HireSee all Sao Martinho car hire
3095Reviews232Q+A100Room tips
Reviews
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Popular mentions
Good bits: nice ambience, good reception staff. Peaceful side rooms but never used. Lovely gardens, quiet area. Most floors are carpet which makes it peacefull. Good and spacious rooms particularly side sea views facing west. Very good cakes. Critical bits: For a 5star the food ( little choice, not good quality, under/over cooked, inadequate choice/quality of cereals) and waiters (some are grumpy and some just not up to it-need new management and training) are a let down. Gym kit just about adequate but need servicing. . Entertainment good enough for background music but not for the main event. Ridiculous that the same bottle of wine is 50percent more in the bar than in the restaurant. GM conspicuous by absence. It's a good 1hr walk into town.
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Date of stay: May 2022Trip type: Travelled
Helpful
Our trip to Madeira has been delayed for 2 years due to covid but we finally got there. The Pestana Grand did not disappoint, it’s a super Hotel , the grounds & pool area are beautiful. On arrival we had been upgraded to a sea view room which was fabulous, so roomy with loads of storage. The food was good and the staff all very friendly. Thanks for a great holiday.
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from Margarida Caldeira, Guest Services / Front Office at Pestana Grand Premium Ocean Resort
Responded 2 days ago
Dear Mrs. CLAIRE M, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, Gilberto Gouveia Hotel Manager
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A recommendation took us to this hotel and we were not let down! It was 42 years since our last visit to Madeira and this hotel was not there, it was banana plantations all around, now we have a lovely hotel perched on the cliff edge with some stunning views, including the highest cliff in Europe. The staff are very good and looked after us extremely well, nothing was any trouble for them. We had a sea view balcony which was perfect where we watched all manner of sea vessels passing by. The room is very spacious, plenty of storage and a lounge area to sit in after dark. Pool towels are available at no extra cost. We were on half board and the breakfast was good with so many different things to choose from, certainly sufficient to satisfy most peoples needs! I thought the evening buffet meal was fairly good, maybe to many things to choose from, but fine for us. We did check out the Italian one night, unfortunately I had a bad steak, but the waitress compensated us by offering us a coffee and glass of Madeira wine each. It was my Birthday during the week and without telling the staff a bottle of bubbly appeared on the day which was a wonderful surprise for which we enjoyed sat on the balcony prior to us going out. Bus to Funchal stops outside and costs Euro 1.90 and taxi are about Euro 10. Make sure they put the meter on. Be careful if visiting Funchal that the cruise ships are not in as the day we went two were docked and everything was busy, queues!!! Overall an excellent stay relaxing and would visit again. Thanks to the staff for giving us an excellent holiday.…
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Date of stay: May 2022
Location
Cleanliness
Service
Helpful
Response from Margarida Caldeira, Guest Services / Front Office at Pestana Grand Premium Ocean Resort
Responded 2 days ago
Dear Mr./Mrs. Woodcop13, Thank you for your feedback on your stay at Pestana Grand. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Grand, and we look forward to welcoming you again soon. Best regards, Gilberto Gouveia Hotel Manager
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Stayed here in 2018 and wanted to go back after enjoying Madeira and the Pestana Grand. Friendly and helpful staff, clean and well kept hotel, gardens and pool. We went half board and the buffet was adequate, a bonus was that we could have two A la Carte meals in the restaurants per weeks stay. Sad to say a few things have lapsed post pandemic, the courtesy bus has gone, so have irons and ironing boards in the rooms, as have the tea and coffe service at breakfast. Unfortunately for my partner the gluten free section had diminished and the bread on offer looked like it had been out for days, staff were too scarce to ask for fresh We ended up taking our own. One nice touch was a complementary bottle of Madeira wine as returning guests.
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Date of stay: April 2022
Value
Location
Service
Room Tip: Corner rooms have a better balcony, choose west block for ofternoon sunshine.
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Helpful
Response from Margarida Caldeira, Guest Services / Front Office at Pestana Grand Premium Ocean Resort
Responded 2 weeks ago
Dear Mr./Mrs. Dot B, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. We apologize for any inconvenience. We have taken good note of your comments and we are working to improve the issues. We have taken immediate action concerning the gluten free bread. We would like to clarify some points that you have mentioned: - With regards to the Courtesy Bus, we do understand that this service was highly appreciated by you. Nonetheless, the management decision to cancel this service was based on the fact that it always raised more problems and guest complaints than compliments or advantages. Apart from this, we also took in consideration the fact that our public transportation is well served and managed all around the city and Island. Please note that, your comments will be considered for future changes in the Hotel. - As per information in our directory of services, the iron and iron boards are available upon request. - With all that is happening in the world the supply of some products is uncertain. We are for some time waiting for our order of new coffee pots to arrive. We hope they arrive within the following weeks. We thank you for your patient and understanding. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand. Best regards, Gilberto Gouveia Hotel Manager
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The Pestana Grand is an hotel set in magnificent grounds a little way off a main road and a modern shopping mall - though it is a five minute walk up a steep hill. The staff are helpful and "chatty" if you want them to be. Rooms are large ( about 40ft x 15ft.) with comfy beds and modern bathrooms. Good storeage for clothes. provided pool towels and pool gowns. Good food (we were on half board basis) but could have been hotter. At time of writing, masks had to be worn in public areas. Excellent indoor/outdoor pools. plenty of sun loungers pool-side.
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Date of stay: May 2022
Value
Cleanliness
Service
Helpful
Response from Margarida Caldeira, Guest Services / Front Office at Pestana Grand Premium Ocean Resort
Responded 2 weeks ago
Dear Mr./Mrs. Sherwood, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, Gilberto Gouveia Hotel Manager
Read more
PRICE RANGE
US$169 - US$221 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pestana grand funchal, hotel pestana grand, pestana grand hotel, pestana grand madeira
FORMERLY KNOWN AS
Pestana Grand
LOCATION
PortugalMadeira IslandsMadeiraFunchalSao Martinho
NUMBER OF ROOMS
177
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Claim Your Listing Frequently Asked Questions about Pestana Grand Premium Ocean Resort
Which popular attractions are close to Pestana Grand Premium Ocean Resort?
Nearby attractions include Forum Madeira (0.3 km), Tunel das Pocas do Gomes (0.2 km), and MADEIRA RETREAT (0.2 km).
What are some of the property amenities at Pestana Grand Premium Ocean Resort?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Pestana Grand Premium Ocean Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Pestana Grand Premium Ocean Resort?
Yes, free parking is available to guests.
What are some restaurants close to Pestana Grand Premium Ocean Resort?
Conveniently located restaurants include Dona Nina, Hoyo Hoyo Sabores de Moçambique, and Asian Flavours Restaurant.
Are there opportunities to exercise at Pestana Grand Premium Ocean Resort?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Pestana Grand Premium Ocean Resort have airport transportation?
Yes, Pestana Grand Premium Ocean Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Pestana Grand Premium Ocean Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pestana Grand Premium Ocean Resort?
The staff speaks multiple languages, including English, Spanish, French, German, and Portuguese.
Are there any historical sites close to Pestana Grand Premium Ocean Resort?
Many travellers enjoy visiting Colégio dos Jesuítas do Funchal (3.8 km), Santa Clara Convent (3.5 km), and Blandy's Wine Lodge (3.6 km).
Does Pestana Grand Premium Ocean Resort have any great views?
Yes, guests often enjoy the ocean view available here.