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Macdonald Berystede Hotel & Spa

2,259 reviews
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Traveller (304)
Dining (43)
Room & Suite (43)
Overview
  • Excellent34%
  • Very good31%
  • Average21%
  • Poor9%
  • Terrible5%
Travellers talk about
“steam rooms”(39 reviews)
“ice room”(52 reviews)
“thermal suite”(49 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,259)Write a Review
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130
Show reviews that mention
All reviewssteam roomsice roomthermal suitelovely hoteloutdoor jacuzzihyperion restaurantevening mealrestaurant staffcooked breakfasta lovely staybirthday treatbar and restaurantfrom start to finishstayed for one nightascot racesroyal ascotsalt
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1 - 5 of 2,242 reviews
Reviewed 2 days ago

Its taken me a while to write on here as we went straight to our honeymoon and then had the Christmas craziness upon our return but I have finally found time to write a worthy review for the Hotel. I work in the travel and...More

Thank Vf1983
Reviewed 1 week ago via mobile

If you are travelling there this week, the gym is closed as they don’t tell you when book or on check in. The check in took over 20 minutes as there was only one on reception. Rooms below par and shower was grotty...mouldy and missing...More

1  Thank JodyMills
Reviewed 1 week ago

What has happened to the Berystede Hotel, I have known this venue for over 30 years frequently staying there on business trips in the 1980/90, attended weddings and enjoyed many meals in more recent times. Recently I tried to arrange a gift voucher by phone,...More

1  Thank Maurice P
Response from Raf G, General Manager at Macdonald Berystede Hotel & SpaResponded 1 week ago

Dear Maurice P, Thank you for writing to us here at the Berystede Hotel. Firstly, we would like to apologize for the inconvenience and disappointment that you experienced in dealing with your voucher booking. We assure you that your comments and feedback will give the...More

Reviewed 1 week ago

I stayed here very recently on a work trip, and I don't think I've ever been more disappointed with a hotel. I checked in around 8pm and went to my room 150 which was absolutely freezing and when I went over to close the window...More

1  Thank vickyg724
Response from Raf G, General Manager at Macdonald Berystede Hotel & SpaResponded 1 week ago

Dear vickyg724 Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need...More

Reviewed 2 weeks ago via mobile

Went for the above day with my friend. I have been to many spas and I have to say this was brilliant. It was raining and my friend and I sat in the boiling hot pool with powerful jets......amidst beautiful landscaped gardens and just sat...More

Thank Thomson204
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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Free Parking
Restaurant
Room Service
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Dry Cleaning
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$112 - US$261 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$112 - US$261 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (304)
Dining (43)
Room & Suite (43)
Pool & Beach (9)
Hotel & Grounds (220)
Bathroom (21)
Questions & Answers
Ask a question
Liz B
30 December 2017|
AnswerShow all 6 answers
Response from Raf G | Property representative |
Hi Tia, when you are staying with us you can fully enjoy all facilities down in the Leisure Club. I'm sorry to hear that we cannot accommodate you in the SPA but please double check when you arrive as we may have some... More
0
Votes
Mollyrose253
14 September 2017|
AnswerShow all 3 answers
Response from stuart w | Reviewed this property |
Hi I was there for a wedding so didn't have time to use the pool but other family did and yes it was included. Not sure about check in but 2pm sounds right. We had a great time there so enjoy.
0
Votes
hannahtSouthampton
19 August 2017|
AnswerShow all 9 answers
Response from kieranwhitfield2092 | Reviewed this property |
Just to let you know we went up Friday night and had breakfast Saturday with plenty of time for the 11am gate opening at ascot! 👍🏼👍🏼
1
Vote
Room Tips
"Just don't bother!"
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"Executive was nice"
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"Book a differant hotel"
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"Did not stay overnight"
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