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Heartland Hotel Auckland Airport

1,212 reviews
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Traveller (115)
Room & Suite (67)
Dining (12)
Overview
  • Excellent24%
  • Very good50%
  • Average18%
  • Poor5%
  • Terrible3%
Travellers talk about
“auckland airport”(137 reviews)
“free shuttle”(92 reviews)
“next morning”(71 reviews)
Free Internet
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
4.5 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,212)Write a Review
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1,138 results
Traveller rating
285
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285
543
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57
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Show reviews that mention
All reviewsauckland airportfree shuttlenext morningcomplimentary breakfastshuttle servicean overnight stayspa bathindustrial areagood sizenew zealandcar parkingone night staythe ground floorearly flightlate checkafter midnightwake up call
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1 - 5 of 1,138 reviews
Reviewed 4 days ago via mobile

We arrived at the Auckland airport at 8:00 to find out our rental company had not taken our car to the car park so we ended up needing a last minute booking for the night. 2 hours later the shuttle finally picked us up after...More

Thank Shelbie T
Response from hhaa14, Assistant Manager at Heartland Hotel Auckland AirportResponded 2 days ago

Good morning Shelbie, Thank you for taking the time to review the Heartland Hotel Auckland Airport. It's a shame the rental company let you down with your vehicle. We appreciate you taking the time to give our hotel feedback. I will follow up with the...More

Reviewed 5 days ago via mobile

Location is good very close to the airport. Has an outdoor pool and spa. I had breakfast in the restaurant the food was ok except for the hash browns tasted stale, but the eggs were delicious. Our room was very spacious we booked the family...More

Thank Jah1234
Response from hhaa14, Assistant Manager at Heartland Hotel Auckland AirportResponded yesterday

Good morning Jah1234, Thank you for taking the time to review the Heartland Hotel Auckland Airport. We are glad you enjoyed your stay with us for the most part. We appreciate your valuable feedback and bringing to our attention the unacceptable phone mannerisms and issue...More

Reviewed 2 weeks ago via mobile

Stayed here a few times for work as hotel rates around Auckland Airport can be a bit hit and miss. Typically stay here because preferred options prices high at times due to room availability. Anyway, staff nice enough. Offer a shuttle bus to/from airport which...More

Thank GizzyBoy
Response from hhaa14, General Manager at Heartland Hotel Auckland AirportResponded 2 weeks ago

Thank you for taking the time and giving feedback on your recent stay. Your comments regarding the flashing have been given to our Maintenance Manager who is addressing the problem. Thank you once again for taking the time and letting the team know. Warm regards...More

Reviewed 3 weeks ago

Flight delayed by 6 hours in Fiji, so ended up with unexpected arrival at 4.00am in Auckland Airport, totally exhausted and in need of a sleep-out. After three unsuccessful attempts to get a room in the area, I ended up at the Heartland Hotel. I...More

1  Thank francois210
Response from hhaa14, other at Heartland Hotel Auckland AirportResponded 3 weeks ago

Good morning Francois, Thank you for staying at Heartland Hotel Auckland Airport. It's great to hear that our night manager was very accommodating for your requirements. We are glad that you appreciated the amenities which were on offer. It's a shame you couldn't the WiFi...More

Reviewed 3 weeks ago via mobile

Nice facility 10 minute free shuttle ride from airport in industrial park and good for overnight stay. Staff were very good. Basic on site restaurant / bar helped. Price was typical of airport high tariffs. Would classify max 3.5 star based on efficient service, definitely...More

Thank Aaron M
Response from hhaa14, other at Heartland Hotel Auckland AirportResponded 3 weeks ago

Good morning Aaron, Thank you for staying at Heartland Hotel Auckland Airport. We are glad you enjoyed your stay with and the staff and airport shuttle made your stay a little more enjoyable. We appreciate your feedback, we will pass this onto our team. Thanks...More

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About
Amenities
Top amenities
Pool
Free Parking
Room Service
Free Internet
Bar/Lounge
Restaurant
Hotel Amenities
Free Parking
Room Service
Meeting Rooms
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Laundry Service
Banquet Room
Self-Serve Laundry
Dry Cleaning
Multilingual Staff
Conference Facilities
Things to do
Pool
Bar/Lounge
Restaurant
Details
Price range
US$147 - US$243 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Mangere
#5 Romantic Hotel in Mangere
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$147 - US$243 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Mangere
#5 Romantic Hotel in Mangere
Room types
Suites, Non-Smoking Rooms
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Traveller (115)
Room & Suite (67)
Dining (12)
Pool & Beach (6)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Nawaday A
24 November 2017|
AnswerShow all 2 answers
Response from Lawrence R | Reviewed this property |
Try the Novatel airport hotel ..... we’ve stayed at both and recommend to stay there, we even found it cheaper ! If your flying it’s just across the street from the international airport and is “Quite”
0
Votes
jefe8
12 November 2017|
AnswerShow all 2 answers
Response from Kevin T | Reviewed this property |
Pretty limited but cereal, juices and some hot eggs and bacon.
0
Votes
MDD1963
5 August 2017|
AnswerShow all 5 answers
Response from hhaa14 | Property representative |
Once you have cleared customs and have your bags ready to go please use the free phone located at the ISite and dial 31 and the team will advise when the next available shuttle will be down to collect you. Our reception is... More
0
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Room Tips
"Highly recommended for convenience to Auckland Airport."
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"Do not have a room overlooking the main road. Those overlooking the front may be noisy due to coming and..."
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"We think all rooms are good."
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"Rooms overlooking busy road has traffic noise; other side has car park & noise at all hours, especially..."
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