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Heartland Hotel Auckland Airport

Traveller (150)
360
Panoramas (8)
Dining (28)
About
Location
Cleanliness
Service
Value
Within 5 minutes drive of Auckland International and Domestic Airport, Heartland Hotel Auckland Airport offers a convenient, comfortable, clean, affordable and spacious airport stopover accommodation solution for individuals, families or special interest groups. Other great benefits include FREE local phone calls FREE WI-FI FREE airport shuttle pickups and drop offs, friendly and welcoming yet informal kiwi style hospitality. Our property features an outdoor swimming pool and spa, plenty of onsite parking, conference facilities, a breakfast room and a lobby bar serving light meals and refreshments. For a more subtantial food offering there are several eateries within walking distance!
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Property amenities
Pool
Free Parking
Room Service
Free Internet
Bar/Lounge
Restaurant
Airport Transportation
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Paid Wifi
Self-Serve Laundry
Shuttle Bus Service
Wheelchair Access
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Room features
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Quiet
Mid-range
HOTEL CLASS
1,278Reviews
419Photos
22Q+A
100Room tips
Traveller rating
  • 327
  • 616
  • 228
  • 61
  • 46
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Popular mentions
Great sized rooms for 4 of us, tea and coffee space with a mini fridge. Bathroom was very clean and lovely products to use. Free shuttle bus from the airport was really easy to get. Staff were extremely friendly and helpful.
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Response from hhaa14, General Manager at Heartland Hotel Auckland Airport
Responded 1 week ago
Dear Wilfamalam Thank you for your positive feedback about our team and the Heartland Hotel Auckland. We look forward to welcoming you back on your next stay. Warm regards Adelle Livett General Manager
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Very clean bedroom with small size TV and coffee and tea and hot chocolate. Beds are very comfortable. The bathroom was very clean with shower over tub. There was great food downstairs at restaurant you can charge to room or pay cash.Parking just at the front from of office
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Response from hhaa14, General Manager at Heartland Hotel Auckland Airport
Responded 1 week ago
Dear Ajlamantrini Thank you for taking the time and sharing your recent experience at the Heartland Hotel Auckland Airport. Its lovely to hear your stay was an enjoyable. Your point raised regarding our air conditioning will be past on to our Maintenance team to address. Warm regards Adelle Livett General Manager
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Heartland hotel was good, average rooms and it was good that they interconnected. Good place to stay overnight for a flight the next day. Staff and customer service was normal. There is only one reason why I rated this 4 instead of 3. The complimentary hot chocolate. Douwe
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Response from hhaa14, General Manager at Heartland Hotel Auckland Airport
Responded 2 weeks ago
Dear Queen8400. Its pleasing to hear our Hot Chocolate was hit. Next stay you stay let us know you would like extras and we would be only too happy to accommodate your request. Warm regards Adelle Livett General Manager
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This hotel is run down.The staff are incompetent and do not know how to handle complaints. Thin walls ,very noisy, not secure. Be prepared for people to walk into your room. Weird smell coming from the bathroom sink.
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Response from hhaa14, General Manager at Heartland Hotel Auckland Airport
Responded 4 weeks ago
Dear Sarahlwatson1 Firstly thank you for taking the time and giving feedback on your recent stay. it is disappointing to learn your stay was not enjoyable. I would be interesting in discussing your concerns further should you wish to contact the hotel directly. Warm regards Adelle LIvett General Manager
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+3
Very near to airport with free shuttle bus. If you need to pick up from the airport, there is a Customer Service station and you can call from there for pick up. The driver (forgot to take down her name but she was a very nice lady - middle aged, she gives a lot of information
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Response from hhaa14, General Manager at Heartland Hotel Auckland Airport
Responded 4 weeks ago
Dear VIvzkie, Thank you for taking the time and recognising one of our star Julie. It is lovely to hear she was very informative on your trip from the airport to the hotel. We look forward to welcoming you back on your next stay in March 2019. Warm regards Adelle Livett General Manager
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Professional photo exclusively commissioned by TripAdvisorHeartland Hotel Auckland Airport
The Superior Room with Two Queen Beds at the Heartland Hotel Auckland Airport
Professional photo exclusively commissioned by TripAdvisorHeartland Hotel Auckland Airport
The Suite with King Bed at the Heartland Hotel Auckland Airport
Professional photo exclusively commissioned by TripAdvisorHeartland Hotel Auckland Airport
The Standard Studio with King Bed at the Heartland Hotel Auckland Airport
Reception
Professional photo exclusively commissioned by TripAdvisorHeartland Hotel Auckland Airport
The Superior Room with Two Queen Beds at the Heartland Hotel Auckland Airport
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Any room available for tonight? Thanks :)
Try the Novatel airport hotel ..... we’ve stayed at both and recommend to stay there, we even found it cheaper ! If your flying it’s just across the street from the international airport and is “Quite”
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What is the breakfast buffet
Please check with the hotel, note this is a travellers hotel, not a resort.
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Once you have cleared customs and have your bags ready to go please use the free phone located at the ISite and dial 31 and the team will advise when the next available shuttle will be down to collect you. Our reception is 24 hours so any time is absolutely fine to check in
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Hamilton is about an hours drive this would be a good base for you , out of the main centre of Auckland but close enough if you wanted to go their you could. Would suggest a rental car if staying here :)
1 vote
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"Pay more for the bigger rooms."
"No idea - we were on ground floor and it was nice and quiet and had easy access"
"Higher rooms at end of corridors are quietest"
"We enjoy the ground floor rooms as it is easier if you have luggage and there is direct access to the car parks"
"maybe ask for carpark side as the other could be noisy with traffic etc"
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PRICE RANGE
US$125 - US$217 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ventura hotel airportventura hotel mangere
FORMERLY KNOWN AS
Bella Vista Express Hotel Auckland Airport
LOCATION
New ZealandNorth IslandAucklandMangere
NUMBER OF ROOMS
142
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