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Novotel Auckland Airport

NovotelUS$193*
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Certificate of Excellence
GreenLeadersSilver level
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Novotel Auckland Airport
Novotel Auckland Airport
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4,121 Reviews from our TripAdvisor Community

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Showing 3,880: English reviews
Tokyo Prefecture, Japan
Reviewed 21 April 2015

We paid for a room upgrade only to be told the next day that breakfast was not included anymore. After some confrontation and time we were later apologised to and offered breakfast - by this time we were running late for our flight. More importantly however, we had our car valet parked, in the morning we noticed some damage had...

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Helpful?
Thank M B
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Thank you for your review, I apologise on behalf of the team on the breakfast error. I can see that the upgrade was organised for the stay for a fixed amount, which was never charged for - which may have been an arrangement by the team during your departure as a token of apology. Concerning the valet parking, I understand...

Melbourne, Australia
Reviewed 20 April 2015 via mobile

We had two stays here on our recent NZ holiday which started and finished at Auckland airport. As a family of four (2 kids under 12), we needed somewhere to sleep before departing on a long drive. The Novotel proved very comfortable and met all of our needs. Rooms are small but had two beds enabling us to all sleep...

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Helpful?
Thank David M
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Hello David, Thank you for taking time to write us a review, hope you had a wonderful family holiday together in NZ. If the kids are slightly order, and in need of more space for the family, we have interconnecting rooms available. Discounted rate also applies for family rooms at limited numbers - book in advance to grab this offer...

Reviewed 20 April 2015

The hotel is literally right across from the international terminal of Auckland airport. That is what you pay for with this hotel. The rooms were very basic and seemed a little older. However, it was nice being able to walk across the street for our 6 am flight. I also did not hear any airport noise all night. The only...

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Helpful?
Thank atl10braves
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Wifi is FREE to all our loyalty members and it is free to join! As soon as you are enrolled, we can provide you with free internet, as well as the points from the stay will be credited to your membership account (if eligible). These points can be used for a future stay for a discount and more! Whilst I'm...

Perth, Australia
Reviewed 19 April 2015 via mobile

We arrived late to the airport and the staff were very efficient at getting us to our room. We got a great night sleep with little noise form the adjacent airport. I would definitely stay here again as the hotel and the the staff we very welcoming and accommodating.

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Helpful?
Thank Rick K
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Thank you Rick, Excellent review, I'm very pleased to hear of our staff's service standard and I'm glad you hada comfortable stay with us. Ensure to book in advance or our website for great discount deals - and remember to join our free loyalty membership - internet is FREE for all hotels in NZ once you sign up! Thank you...

Brisbane, Australia
Reviewed 19 April 2015

Disappointed...... yep! Pricing here was quite expensive and the ratings pointed to an above average experience. I agree that yes, the rooms are very nice and quiet but..... Internet access was TERRIBLE! As a lot of people would stay here for work reasons, I find this to be something that needs to be working perfectly. It took me 3 hours...

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Helpful?
Thank Kruwklan
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Thank you for your review, I'm very sorry to hear about your disappointment. Internet is provided by external company, and with their 24 hour help desk service, all issues raised are dealt in a timely manner. It appears this wasn't the case this time and I do apologise for the inconvenience this has caused you. Despite this ordeal, hope you...

Weybridge
Reviewed 19 April 2015

Review collected in partnership with Accorhotels.com
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Thank wjs1968
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Reviewed 19 April 2015 via mobile

My husband and I loved this hotel!! It literally was outside of the airport. The room was clean and fresh!! The bed was comfortable! Had a great look, very modern. Would stay there again. The staff was very nice!

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Helpful?
Thank ninalidia
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Thank you for taking time to write us a review on mobile! Great on-the-go review! Hope you had a wonderful holiday overseas (perhaps an island holiday?) Have a wonderful start of the week and see you next time. Sunny Goo Rooms Division Manager

Dargaville, New Zealand
Reviewed 17 April 2015 via mobile

We we're lucky enough to stay on the top floor over looking the airport and run way. We slept with the curtains open so we could see over the runway. Our room had a bath in it and omg it was so deep it was great. We treated ourselves to desert really good.

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Helpful?
Thank kyliemarieflood
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Hello Kylie, Thank you for your review, and sharing great photos from the stay. Bathtubs in the rooms are ginormous compared to other hotels tubs that you can't even lay comfortably. This one you definitely can!! You had the people's choice dessert - hope you enjoyed this delicious dessert! Thank you for returning to stay with us and see you...

York
Reviewed 17 April 2015

No doubt like most guests, having to check in for an early morning flight suggested that it would be sensible to have a night in a hotel near the airport. There isn't anywhere closer than the Novotel, (literally a couple of minutes stroll from check in), although it is well insulated, so there were no noise problems. Check in (and...

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Helpful?
Thank 99Martin
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Thank you Martin, Great review all around! We have online check-in service available for extra efficiency upon check in, and for tired travellers it is perfect to pick up the key and go! It is even quicker if you are a return traveller or a silver or higher loyalty member! In regards to the free internet in the lobby, capacity...

Pahiatua
Reviewed 16 April 2015

From the minute you step through the front door, you feel very important. The staff are very welcoming and helpful. The rooms are immaculate and very comfortable. And so close to the airport, yet you never hear a plane due to the awesome soundproofing. We would definitely stay again.

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Helpful?
Thank Jilliebeanz
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Soundproofing is awesome, you won't know where you are until you look out the window - or step out of the hotel to realise how close you are to the terminal. Fantastic to hear about your experience from the moment you arrived to the room. Hope you had a chance to enjoy scrumptious meal at the restaurant too. Thank you...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Internet
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Conveniently located beside Auckland International Terminal and 30 minutes to the city centre, Novotel Auckland Airport provides the perfect accommodation solution for guests travelling in and out of New Zealand. Combining the beauty of natural landscapes with cutting edge architectural design, this hotel features 263 elegant rooms and suites, theatre-style conference centre, 10 meeting rooms, a restaurant and bar plus a fully equipped gym. Parking available at airport, fee applies. ... more   less 

Additional Information about Novotel Auckland Airport

Address: Ray Emery Drive | Auckland International Airport, Mangere 2022, New Zealand
Region: New Zealand > North Island > Auckland Region > Mangere
Price Range: €163 - €256 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Auckland Airport 4.5*
Number of rooms: 263
Reservation Options:
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Also Known As:
Novotel Auckland Airport Hotel Mangere
Novotel Auckland Airport Mangere
Hotel Style:
#1 Business Hotel in Mangere
#1 Luxury Hotel in Mangere
#1 Green Hotel in Mangere
#1 Family Hotel in Mangere
#1 Romantic Hotel in Mangere
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Auckland Airport staff and other travellers.
32 questions
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Questions? Get answers from Novotel Auckland Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors runway views, but double check”
, 27 Apr 2017 | Read review
“A room on one of the higher floors is advisable.”
FelicityJohannesburg, 18 Apr 2017 | Read review
“Rooms facing parkade is quieter. Higher up is better for views.”
Philipvg, 13 Apr 2017 | Read review
“None of them have a great view.”
Hillrun1, 5 Apr 2017 | Read review
“Don't accept the Handicapped Room if you're not handicapped.”
  • Mr Wafflehead toilet
ericlO8535YS, 3 Apr 2017 | Read review
5 of 5
Novotel
US$193* /night
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TripAdvisorUS$193
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Prices are for 1 room, 2 adults
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