The hotel was clean and modern with good facilities. Checking process could be better, they call room by room and use only one of the sides of reception despite having 2 receptions available, (one at the Riu Palace and one at Riu Attol). Also, the bracelets are quite rigid, This could easily be replaced for fabric bracelets similar to the ones for music festivals. Moving around is ok if you are not staying at the end of the island, in that case they should look at having some bikes for people to rent. The villas are very spacious and having my own staircase that leads to the water was quite an experience. The room was spotless thanks to our housekeeper Supun. I had a few issues booking the à la carte restaurants, bookings are only made via the hotel app, with this said when you arrive you can't book for a few days as they open the bookings 2 days in advance, and they get fully booked quickly, although that was an issue, the management (Alberto) helped us in getting a table for a special occasion. Another issue I addressed was not having the liquor bottles in the room, I understand covid requirements but mini liquor bottles would have been a good option, mini fridge could also offer fresh milk in a small carton. There were no plant based milk options available either. The wine selection has a long way to go, the quality of the wines did not reflect the quality of the other beverages, on top of that there was no sparkling wine available despite advertising it on the menu. There was good entertainment, but the DJ at the pool should play more often. The sports bar was my favourite place, the staff was so welcoming and friendly. Good selection at the à la carte restaurants and at the buffet too, food quality was great. Reception level of customer service could improve, they did not call back on matters that requested follow up and wake-up call was slightly later than what I requested the last day and seaplane service is quite unreliable due to the weather, so make sure you keep that in mind when booking. Overall good experience and would go back.…
One of the best hotel and the place that we visited our vacations.Staffs are no comment .All are warmly welcomed especially Lakka in this hotel.Foods are fabulous and a lot of interesting games programs.Hope we can meet again in the future.
Beautiful place, kind personal, relaxing atmosphere , would recommend to all my family and friends. Good entertainment, friendly people. Best bar men. Cleaning service is on time. Helpful front desk. Enjoyed every minute of this place.
Very nice hotel on an island. There are a lot of different activities - diving, snorkeling, sup-surfing, yoga, fitness, etc. Live music and karaoke every evening. Meal in buffet is tasty, but most of it is spicy(i like it).
Wanderfull hotel and services.sunshine pool bar UPUL and ISURU verry frindlley good services.he made Nice cocktail.we Holliday happy.. no happand.food ia verry nice.coconut party verry good in pool.we Hope come back Next tear...thanks ALL staff good..