Trying to book this place and questioned girl on phone re price and configuration of family rooms and got attitude then never received email quote as requested - followed up again finally got quote , I sent back a a follow up enquiry re email , never answered, phoned and was placed on hold until I hung up. Obviously dont need a family booking for 5 nights.…
Terrible . My assitance animal and I were on the home leg of a 2 month trip around the nt and North Queensland . Staying in resorts and hotels and caravan parks . This was by far the worst stay of our trip . Excessive noise from other rooms and no security presence to ensure guests not part of special events are not disturbed or allocated rooms away from the bogans was a huge oversight . Even a room change meant the noise remained constant due to obviously being assigned rooms below the party goers . And to top of our stay I was unable to park our car in the disabled parking spots because the hotel allowed non disabled people To park In those spots and seemed to turn a blind eye because it was a cash cow customer part of the bridal party. As a solo traveller you lose all respect for places who engage in disability discrimination as well as treat non event guests as peasants. Even the gm appears to arrogant to resolve issues before they go to Human rights commission for investigation. If you have a disability of any type I highly recommend NOT staying at this hotel because they don’t care .…
The room was spacious with water views from a small balcony and a comfy bed. The food from the hotels restaurant was amazing and room service was super quick. The staff were friendly and accomodating when I had to get some large boxes posted there for work. Nothing was too hard. I’ll stay here in future.…
Stayed for an overnight stay on our trip to Townsville. We had a spa room with a sea view which was lovely. The room was spacious with a comfortable bed and the hotel had its own restaurant and is a short walk from a few others. Only thing is that as the room is self catering if you are staying for a few days and want to cook the kitchen was not that well appointed.…
The ocean rooms are amazing, every thing you expect for the money but the restaurant leaves you cold and feeling like Coles cafeteria. Food is fantastic but the decor and ambiance is none existent. Tiled floor, no art work on walls only 2 tvs. Staff service was also below average. …
"Executive rooms include a washer/dryer which is really handy. Get a room on the 6th or 7th floor, beautiful views of marina/ocean."Read full review
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