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Lanai Riverside Apartments

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Lanai Riverside Apartments
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68 Reviews from our TripAdvisor Community

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Showing 67: English reviews
Gold Coast, Australia
Reviewed 15 July 2016

We stayed for 1week in a 1 bedroom apartment and were allocated a great room on the penthouse level. The apartment was quiet and had everything we needed and a great view from the balcony, which we spent lots of time enjoying. We loved that this is a non smoking building, even the balconies. Location of the apartments was great,...

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Thank Gail L
Karen N, Owner at Lanai Riverside Apartments, responded to this review

Thank you so much for your positive comments following your recent stay at Lanai Riverside Apartments. I'm pleased that we were able to upgrade you to a higher floor for the duration of your stay as the views are nothing short of spectacular, and that our regulation regarding no smoking was welcomed. Unfortunately this doesn't particularly suit everyone as one...

Blue Mountains
Reviewed 15 July 2016

Our one bedroom apartment was beautifully appointed. It had great views over the river from the tenth floor with plenty of room. The complex is close to a main shopping centre. Friendly welcoming reception staff.

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Thank deid58
Karen N, Owner at Lanai Riverside Apartments, responded to this review

Hi there! It's fantastic when our guests comment on their experience, and in particular their interaction with our team at Lanai! We are committed to making each and every guest feel right at home so that you can truly relax and experience everything Mackay has to offer. Please mention this to your friends as we are truly spoilt for things...

Brisbane, Australia
Reviewed 12 July 2016

We recently stayed in one of the larger 3 bedroom apartments on the ground floor. This apartment was obviously once good quality however it has not been well maintained. The bathrooms and kitchen were the only parts of the apartment that were clean. The floors, walls and rugs were extremely dirty. My kids constantly had black feet from not wearing...

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Thank traceyla73
Karen N, Owner at Lanai Riverside Apartments, responded to this review

Hi Tracey Thank you very much for the feedback and opportunity to respond to the matters raised as a result of your recent stay. Firstly please let me apologise for the fact that you feel you did not receive value for money on this occasion. By way of explanation I can see that you initially booked a two bedroom apartment...

Sydney, Australia
Reviewed 26 June 2016

We three friends enjoyed our stay in a well appointed and equipped 3 bedroom apartment, with a view of the the river. The apartment was clean and the balcony spacious. The balcony was a lovely place for breakfast, overlooking the river. The staff were excellent, particularly Michelle at reception. They met all our requests and were most helpful. We were...

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Thank 255060Mudra
Karen N, Owner at Lanai Riverside Apartments, responded to this review

Thank you so much for your positive feedback, and we are delighted that our three bedroom apartment suited your needs during your recent stay. I'm also very happy to pass on your comments to our unit owners regarding the lack of storage / hanging space in the third bedroom. As it is a single room only unfortunately we are quite...

Melbourne, Australia
Reviewed 21 June 2016 via mobile

We had a beautiful one bedroom apartment for three nights at this resort and were very impressed by the quality. Very modern and well looked after, the apartment had everything we needed for our stay. Our balcony was spacious and had a nice outlook over the river and space for us to sit, relax and eat when we chose. The...

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Thank SJE99
Karen N, Owner at Lanai Riverside Apartments, responded to this review

We're truly delighted that you found Lanai Apartments suited your needs, and it gives us great pleasure to share your feedback with our unit owners and Body Corporate alike. Providing our guests a 'home away from home' experience is an absolute must for us, and ensuring that our guests avail themselves of our facilities Lanai has to offer. I'm equally...

Surfers Paradise, Australia
Reviewed 15 May 2016

1,2 &3 bedroom apartments , from 1st booking to check-out went great. The apartment was modern, very clean , good amenities, staff from initial contact to check-out great.Very professional & accomadating as it should be for pricier but relevant accom in Mackay on the river & central to city centre & walking dist to the major shopping complex.

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Thank GJA54
Karen N, Owner at Lanai Riverside Apartments, responded to this review

Thank you so much for such wonderful feedback - it has truly brightened our day. We're equally delighted that you found Lanai's location suitable to your needs during your stay, and as you have indicated we are quite central to the Canelands Shopping Centre, Bluewater Lagoon and Mackay's CBD. Now that the nights have cooled down it is quite nice...

Nyngan, Australia
Reviewed 29 April 2016

We stayed for 5 nights on level 8 and had a lookout over the river, what a way to wake up to every morning! We found the receptionist on checking in very confident and a pleasure as well as her manger a delightful lady with a lot of local knowledge and even recognised where we had came from! The apartment...

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Thank Nerida M
Karen N, Owner at Lanai Riverside Apartments, responded to this review

Hi Nerida Thank you so much for your positive comments and I'm so pleased you enjoyed your stay in Mackay while settling you daughter in. Hopefully you had the opportunity to take in some sighteeing while you were here as the countryside is vastly different to Nyngan. People are just as friendly as country folk though which I'm sure your...

Doha, Qatar
Reviewed 18 March 2016 via mobile

I stayed in March 2016 and was really pleased with the view, size, cleanliness and facilities. The only problem was a noisy AC pump but they asked the AC people to check it as soon as I told them about it and moved me when they couldn't fix it straight away. I'd go back no question.

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Thank Paul W
Karen N, Owner at Lanai Riverside Apartments, responded to this review

Hi Paul - thanks so much for your recent review, and also for your patience and understanding with the air-conditioning issue. I do apologise that this necessitated a room move given that a part had to be ordered but for your comfort we would much rather that you had a good nights' sleep. Thankfully though the weather has cooled down...

Greater Sydney, Australia
Reviewed 15 March 2016

Stayed in one of the higher floor three-bed apartments on the seventh floor and it was great, with very nice views. The Apartment is spacious with two bathrooms, and is like a real home with plenty of room to spread out. A family of six can stay here very comfortably. There is a well-appointed full size kitchen, fridge, dishwasher, oven...

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3Thank Ahmad M
Karen N, Owner at Lanai Riverside Apartments, responded to this review

Good morning - thank you very much for your feedback and detailed overview following your stay at Lanai Riverside Apartments as I am sure future guests will find this information quite informative and useful. I note that you stayed in one of our 3 bedroom apartments on the 7th floor so the views overlooking the Pioneer River are quite good,...

Reviewed 9 March 2016 via mobile

My boyfriend and I were supposed to stay here for a weekend away. We live in central Queensland, we were looking forward to a few nights in the city. Boy did we wish we stayed home! Upon arrival, the room was as hot as my shed on a 40 degree day! The place was filthy and falling apart. We requested...

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Thank Carolyn D
Karen N, Manager at Lanai Riverside Apartments, responded to this review

Thank you for your review - for the benefit of future guests I am pleased to be able to put the record straight as far as your review is concerned as you also put in a review on Booking.com to which we have already responded. You booked a studio unit in the lower levels and rang within 20 minutes of...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Relax, unwind and explore! Discover for yourself Mackay's best kept secret. Located alongside the Bluewater Lagoon and Canelands Shopping Centre, with picturesque views over the Pioneer River and ocean, Lanai has a selection of large self contained one, two and three bedroom apartments to suit all budgets. Features include resort style heated swimming pool, equipped gymnasium, meeting room, room service from nearby Metro and Phoenix restaurants, and free Wi-Fi. Ask about our range of packages from romantic getaways, family escapes and adrenaline-action packed holidays, we're here to organise your unforgettable stay with us. Lanai guarantee your stay with personalised attention to detail, welcoming friendly service and ensuring your stay gives you every reason to return. You're always welcome at Lanai! ... more   less 

Additional Information about Lanai Riverside Apartments

Address: 20 River St, Mackay, Queensland 4740, Australia (Formerly Lanai Luxury Apartments)
Region: Australia > Queensland > Mackay
Price Range: €105 - €192 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lanai Riverside Apartments 4.5*
Number of rooms: 65
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Questions & Answers

Questions? Get answers from Lanai Riverside Apartments staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Level 6 had partial views of the river - lovely though.”
373KellyM, 23 Apr 2017 | Read review
“I believe 2 bedroom & 3 bedroom suites have river views but be wise to ask if you want that.”
GJA54, 14 May 2016 | Read review
“Ask for higher rooms”
51neridam, 29 Apr 2016 | Read review
“Ask for a high floor room near the River side of the building for nice views, less road noise, and less western Qld sun in summer.”
  • View from Balcony
ahmadmO2508VE, 14 Mar 2016 | Read review
“Request a room with river views”
RichTandemmaP, 22 Jan 2016 | Read review
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