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Mantra Twin Towns

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3,019 Reviews from our TripAdvisor Community

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Showing 2,998: English reviews
Brisbane, Australia
Reviewed 8 December 2016

The check process was average and not really welcoming - I used to stay regularly 5 or 6 years ago but the standard of service has fallen dramatically. Disappointing as this Hotel was once a jewel in the crown of Tweed Heads Coast

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Helpful?
Thank David L
Sydney, Australia
Reviewed 8 December 2016

Excellent customer service, friendly staff. Great location close to John Flynn Hospital. Room very clean and tidy, but the mattress on the sofa bed could do with an upgrade, mattress very uncomfortable.

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Thank katiewO377KJ
Cairns, Australia
Reviewed 7 December 2016

Roomy, clean, great location walk to shops, surf beach, supermarkets. We stayed in a s/c apartment and we even had pegs provided for our laundry. Resturants, Twin Towns is connected by an undercover walkway. Great for a getaway or catch up on a show at Twin Towns.

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Thank Roselin S
Buderim, Australia
Reviewed 7 December 2016

Our room was at the front of the property and we could hear people yelling and loud music all night. At 5.10am we got a call and it was a wake up call which we didn't ask for it was the wrong room very mad. The second night the noise was just as bad the worst sleep I've ever had...

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Thank nicolejL668RW
ColinStevenson, General Manager at Mantra Twin Towns, responded to this review

Dear nicolejL668RW, Thank you for taking the time to share your feedback. I sincerely apologise that a wake up call was delivered to the wrong, I can understand how frustrating this must have been for you. We appreciate the feedback and look forward to welcoming you back in the near future. Kind Regards, Colin Stevenson General Manager

Auckland, New Zealand
Reviewed 7 December 2016 via mobile

We stayed at this hotel for 2 nights in November. It was very spacious and comfortable and filled all our needs. We were located in a tower which had a Harbour view which was very pleasant. 2 large supermarkets are within a 5 minute drive. We did eat 1 night in the casino area. It is some years since we...

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Thank gdwingauck
Australia
Reviewed 7 December 2016

I recently stayed for one night in a hotel room at Mantra Twin Towns while attending a conference at Twin Towns Services Club. The hotel is across the road from the main area of the Club and is connected to the club by an enclosed bridge. The free undercover parking for both the club and Twin Towns is on the...

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Thank ThinController
Burleigh Heads, Australia
Reviewed 7 December 2016

The bathroom could use some general maintenance. Some instructions for the air con (doors needing to be closed) would be convenient. Notification at check in that mini bar is not applicable for the booking.

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Thank brett44575
ColinStevenson, General Manager at Mantra Twin Towns, responded to this review

Dear brett44575, Thank you for taking the time to share your feedback following your recent stay. All appliance instructional use is located in the information compendium located on the coffee table. Thank you again and I hope to welcome you back in the near future. Kind Regards, Colin Stevenson General Manager

Cairns
Reviewed 7 December 2016

Felt a little old and hard to find your way around. Continuously having to use the key card to move around the place. We did like the Steam room, that was great. Hard to find a toilet open after 8.00pm near the reception. Dinner was disappointing across at Twin Towns. Air-con touch pad was broken and we didn't know the...

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Thank Z2233GVsimont
ColinStevenson, General Manager at Mantra Twin Towns, responded to this review

Dear Z2233GVsimont, Thank you for taking the time to share your feedback following your recent stay. I apologise that you experienced some difficulty operating the air-conditioning system. The balcony door must be closed in order for the system to activate. Thank you again and I hope to welcome you back in the near future. Kind Regards, Colin Stevenson General Manager

Greater Newcastle, Australia
Reviewed 7 December 2016

We go here every year and it never fails. First time getting an apartment with the kids and it was worth every cent. Highly reccomend for family or even couples. The area is beautiful and views serene. On our last night the air con stopped working we were moved to a new room without hesitation and given a surprise gift...

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Thank Tash B
Toowoomba
Reviewed 7 December 2016

After a horrific stay about 6 months ago with the next door neighbours air conditioning vibrating loudly we were given free accommodation. A bit apprehensive in returning we thought we would give it one more try. We had a great time and the room we stayed in was great and we loved every minute. Will return again soon!

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Thank steveleaannc

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Paid Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
Mantra Twin Towns is the perfect Gold Coast accommodation to put you in the centre of everything. Queensland's Southern Gold Coast plays host to a plethora of entertainment, fun-in-the-sun activities and an endless supply of things to keep you busy. You're right on the doorstep of the Twin Towns Services Club for easy access to all of the entertainment, restaurants and bars - you've only to stroll through Mantra Twin Towns' covered walkway. There are many beautiful beaches and famous surf breaks nearby, some excellent shopping and great variety of eating places. HOTEL ROOMS Whether you're visiting the Gold Coast on business or for leisure, these hotel style rooms have everything you need including internet access, cable TV, refrigerator and private balcony with views over the city, ocean or river. There's a coin operated guest laundry, foreign exchange facilities, automated teller machine and complimentary under cover parking. You can choose from Hotel Room, Harbour Tower Hotel Room or Deluxe Room. APARTMENTS If you love to self-cater or need a bit of room travelling as a family or group, Mantra Twin Towns One, Two and Three Bedroom Apartments make the ideal choice. Very spacious with dining and living areas and full service kitchen. Penthouse apartments are also a great choice, with stunning views across the ocean and Gold Coast skyline and feature high speed internet and cable TV. FACILITIES If you're visiting the Gold Coast on business then you've come to the right place. Mantra Twin Towns really is the largest event centre in the region, catering for up to 1,100 guests or delegates. You'll appreciate the fully equipped business centre with free internet. Free internet is also available at Signatures Restaurant and Lobby Bar where you can choose from a traditional buffet at breakfast or an a la carte meal for dinner. Weddings are also a specialty with talented wedding coordinators here to advise you on our choice of beautiful venues for your ceremony and celebration. When arriving at Mantra Twin Towns you're greeted in style with a friendly welcome, and this will continue right throughout your stay, whether you choose our hotel style accommodation or self-contained apartments. On site you have a choice of heated indoor and outdoor swimming pools, tennis courts, a fitness centre and steam room, outdoor barbeque area, mini golf course and games room. Soothing massages are available on request and there's 24 hour reception, concierge and a tour desk. Maintenance Notice: Mantra Twin Towns is undergoing external rectification of the Ocean Tower. The work will be carried out from 5 May 2016 until 11 October 2016. Due to the nature of the refurbishment, there may be some noise. We apologise for any inconvenience this may cause. ... more   less 

Additional Information about Mantra Twin Towns

Address: Corner of Griffith and Wharf Streets | Tweed Heads NSW and Coolangatta, Coolangatta, Gold Coast, Queensland 4225, Australia (Formerly Outrigger Twin Towns Resort)
Region: Australia > Queensland > Gold Coast > Coolangatta
Price Range: €95 - €213 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mantra Twin Towns 4*
Number of rooms: 350
Reservation Options:
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Also Known As:
Outrigger Twin Towns Hotel Coolangatta
Coolangatta Outrigger
Hotel Style:
#1 Top resorts Hotel in Coolangatta
#2 Luxury Hotel in Coolangatta
#2 Family Hotel in Coolangatta
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Questions & Answers

Here's what travellers have asked, with answers from Mantra Twin Towns staff and other travellers.
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Questions? Get answers from Mantra Twin Towns staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the hotel is non smoking”
 of 5 bubbles 405jewelt, 21 Feb 2017 | Read review
“Go for a room looking towards the beach”
  • Standard Bathroom
  • Comfortable bed
  • Desk and TV
  • Nice view towards the beach
 of 5 bubbles BigRevTrev, 2 Feb 2017 | Read review
“Rooms on the west side are quite with mountain views.”
 of 5 bubbles boy00s4, 25 Jan 2017 | Read review
“Higher floors may give better ocean views (limited views due to location from the beach)”
 of 5 bubbles 85BK, 24 Jan 2017 | Read review
“Ask for the Main Tower. Check size of units if possible”
 of 5 bubbles 526barryp, 28 Dec 2016 | Read review
5 of 5