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Cypress Lakes Resort By Oaks Hotels & Resorts

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925 Reviews from our TripAdvisor Community

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Showing 919: English reviews
Reviewed 1 November 2016 via mobile

There were 4 of us in a two bedroom self contained unit. Had an open fire place which was lovely. 2 bathrooms which was handy. Took our own snacks and wine so we could sit on the verandah and enjoy the view. Was a great place to stay and we enjoyed the restaurant one night for dinner also.

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Helpful?
Thank Nicole L
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Hello Nicole L, Thank you for your review. Our Balconies are a special treat to enjoy some of the best local wines within such a short distance from Cypress Lakes Resort. We look forward to your next stay with us.

Melbourne, Australia
Reviewed 31 October 2016

I had a weekend away at in the wine region with four girlfriends and we loved our townhouse, which had 2 bed, 2 bath. Very spacious! I would recommend staying here. It has a fantastic view of the bush surrounds and lake when you are down at the reception centre.

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Helpful?
Thank Dana Y
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Hello Dana Y, Thank you for your review, I am glad that you enjoyed your stay and we look forward to your next adventure with Cypress Lakes Resort.

Reviewed 31 October 2016

Stayed in a 3 bedroom villa for a wedding weekend, the apartment needed a good clean, there were cobwebs around the lamps and in the the down stairs bathroom, dirty marks on the walls which would come off with a wipe over. The balcony furniture a bird droppings on all 4 chairs and the table, there was a mushroom growing...

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Helpful?
Thank Sunshinedaz
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear Sunshinedaz, Thank you for your review, I am sorry that the housekeeping standard was not met within your villa. I will be investigating with our housekeepers to ensure that they are cleaning balconies and walls correctly. I am glad that you were able to enjoy the wedding and the staff were attentive. We hope to see you again.

Reviewed 30 October 2016 via mobile

Stayed for 3 nights and not impressed. Reception welcome ok albeit we got issues with a keycard that did not work and had to go back down to reception. Room/Villa was old, curtains old, kitchen old, bathroom amenities average, bedrooms average. Multiple marks on all the walls and the clocks weren't even reading the right time. The phones were even...

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Helpful?
Thank Andrew M
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Hello Andrew M, I am sorry the hear that your stay was not to your standard. Please rest assured that I will be investigating with housekeeping and maintenance regarding your villa issues. We do have a 24 hour reception for your convenience and the front office staff are always willing to assist with any issue you may have. As taxis...

Sydney, Australia
Reviewed 30 October 2016

located in the middle of the lower hunter wine region. Accomodation is indvidual villa's all well appointed. Staff friendly and attentive. menu choices are ok good serving sizes. Nice pool area. there are plenty of opportunities to spot local wildlife we saw numerous kangaroos and wombats.

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Helpful?
Thank Geoff C
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Hello Geoff C, Thank you for your review. I am glad to see that you enjoyed your stay and we look forward to your next visit wit us at Cypress Lakes Resort

Melbourne, Australia
Reviewed 28 October 2016

This place is very central to everything in the Hunter Valley. You don't need to play golf to stay here. You definitely need to have a car to get around as the accommodation area is very hilly and you literally need to be a mountain goat to walk around. Accommodation is composed of 2 villas joined together, one upstairs and...

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Helpful?
Thank virginia096
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Hello Virginia096, Thank you for your review. it is always great to hear of an enjoyable stay. I will be investigating with housekeeping regarding your bed, though our housekeepers will not make beds with personal items on them for the security of your belongings. We are situated on large grounds and agree that the resort can be quite a walk,...

Sydney
Reviewed 28 October 2016 via mobile

We stayed in a 2 bedroom villa which was wonderful. The furniture was lovely. Rooms clean. Bed comfortable. Staff were nice. The kids loved the pool. We enjoyed the food at the restaurant. It was handy having a kitchen. I'd definitely recommend.

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Helpful?
Thank GinGre
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Thank you for your review GinGre, We are proud of our resort and the state of the refurbishment. I am glad that you could experience our pools and restaurant and look forward to seeing you again.

Mackay, Australia
Reviewed 24 October 2016 via mobile

So utterly dissapointed with cypress lakes resort in the hunter valley. It is old, unmaintained and quite frankly needs a total refurbishment. Front of house and the golf course look lovely when you drive in but set you up for severe dissapointment. As we drove to our room it became clear we had just been shoved in the back corner...

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Helpful?
Thank Kirsty_Matt
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Hello Kirsty_Matt, I am sorry to hear that your stay was not to standard. I have passed on your feedback regarding our grounds to the landscapers. As we have a 24 hour reception, we are able to assist with any issue you may face, I am sorry that you did not contact reception to notify them of your concerns. We...

Sydney, Australia
Reviewed 24 October 2016

Stayed at Cypress Lakes with a group of golfing enthusiast for 2 nights in the last week which is my3rd visit in the last 10 years. Great spot and close to all major event wineries and other golf courses at The Vintage and The Crown Plaza. While the location is first class I got the impression that some of the...

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Helpful?
Thank RussellJ1807
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Hello RussellJ1807, It is great to hear that you enjoyed your stay, yes, some of our villas are refurbished, with the remainder to be done as soon as possible. I will pass on your feedback to our restaurant staff. Unfortunatly, for sfety reasons, we do not have barbeques on site, but I am glad that reception staff could offer an...

Reviewed 23 October 2016 via mobile

A oft talked about weekend with mates from work got off the ground last weekend at the fabulous Cypress Lakes resort. Accomodation in the 2 bedroom villas overlooking the 15th hole were adequately appointed without being lavish. All the needs were met and dining on night was in the resorts Bodega restaurant. The ribs were awesome and I mean huge....

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Helpful?
Thank Grimmo29
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Hello Grimmo29, Thank you for your review, I am glad that you and your friends enjoyed your time with us. Our coffee machine is back up and running. We look forward to your next stay with Cypress Lakes

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Golf course
  • Tennis Court
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Nestled in the Hunter Valley's picturesque hinterland surroundings, Cypress Lakes Resort by Oaks Hotels & Resorts promises a tranquil and indulgent escape, ideal for a leisurely holiday with family and friends, golfing break, memorable wedding, or unique conferencing experience. Coupling luxury, self-contained villa accommodation in one, two and three bedroom configurations with thoughtful in-room appointments and elegant furnishings, each apartment features a modern kitchen, dryer, spacious living and dining areas and private balcony overlooking the resort's verdant bushland and 18-hole championship golf course. The resort also features a selection of superior onsite leisure facilities set against an exquisite backdrop - ensuring guests can enjoy more active pursuits or simply relax in serene surroundings. Enjoy a game of tennis or golf, dine at the onsite Bodega restaurant and bar, unwind in the swimming pool and spa, work out in the fully-equipped gymnasium or Bike Hire is also available for purchase. Cypress Lakes Resort is also just a stones throw from the indulgent Golden Door Day Spa, where guests can choose from an extensive menu of pampering treatments. For all types of occasions and both short and longer stays, Cypress Lakes Resort by Oaks Hotels & Resorts is the Hunter Valleys premier resort destination. ... more   less 

Additional Information about Cypress Lakes Resort By Oaks Hotels & Resorts

Address: 15 Thompsons Rd, Pokolbin, New South Wales 2320, Australia (Formerly Cypress Lakes Resort)
Region: Australia > New South Wales > Greater Newcastle > Pokolbin
Price Range: €104 - €330 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cypress Lakes Resort By Oaks Hotels & Resorts 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Cypress Lakes Hotel Pokolbin
Cypress Lakes Pokolbin
Cypress Lake Resort
Cypress Lakes Resort By Oaks Hotels & Resorts Greater Newcastle/Pokolbin, Australia
Hotel Style:
#4 Top resorts Hotel in Pokolbin
#7 Spa Hotel in Pokolbin
#11 Luxury Hotel in Pokolbin
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Questions & Answers

Here's what travellers have asked, with answers from Cypress Lakes Resort By Oaks Hotels & Resorts staff and other travellers.
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Questions? Get answers from Cypress Lakes Resort By Oaks Hotels & Resorts staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Villa 604 had just been refurbished, and is the only one we saw with a 8 seater outdoor sofa for lounging with vino”
 of 5 bubbles wb1970, 8 Dec 2016 | Read review
“privacy, renovated villa and comfortable outdoor lounge setting.”
 of 5 bubbles leannebremner, 8 Dec 2016 | Read review
“Some of the rooms are a bit of a walk, all uphill. I would suggest that if you have a family, ask for a room close to the amenities.”
 of 5 bubbles swannie00450, 5 Dec 2016 | Read review
“we welcomed the ground floor unit set in the bush but with easy access to the car”
 of 5 bubbles 402lynetted, 19 Nov 2016 | Read review
“Ask for a room that offers some kind of view towards the golf course or the lake.”
 of 5 bubbles maurorisch, 18 Nov 2016 | Read review
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