We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Heartland Hotel Queenstown

Save
Share
Traveller (259)
Room & Suite (355)
Dining (49)
Overview
  • Excellent28%
  • Very good45%
  • Average19%
  • Poor6%
  • Terrible2%
Travellers talk about
“steep hill”(37 reviews)
“stanley street”(9 reviews)
“close to town”(34 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Family Rooms
3 Star accommodation
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]},"scriptFlags":null}
Reviews (710)
Filter reviews
594 results
Traveller rating
172
262
117
30
13
Traveller type
Time of year
LanguageEnglish
More languages
172
262
117
30
13
Show reviews that mention
All reviewssteep hillstanley streetclose to townnice view of the lakefamily roomhotel is in a great locationeasy walkwater pressureroom servicesingle bedgood sizebuffet breakfastduty managerawesome viewsfree wifinew zealandroad noise
FilterEnglish
Updating list...
1 - 5 of 594 reviews
Reviewed 1 week ago via mobile

Really enjoyed our stay here, great location . Lovely lobby with fireplace, breakfast is good value for a couple. Heating and lovely warm shower. Friendly staff , comfy bed and clean rooms. Also enjoyed the mulled wine! Luxury spa onsite also. Would stay here again!

Thank MsNicolaMarie
Reviewed 2 weeks ago

We loved this place. Safe snowboard lock up, helpful front desk staff, laundry, fireplace near the bar ect. We could not rate more highly the cleaner service that came to our room each day with supplies. More then we ever needed so we had to...More

Thank Courtney C
Reviewed 2 weeks ago via mobile

We recently had 3 nights stay here. The King bed is one of the most comfortable we have had in motels/hotels. The view was amazing from our balcony - we could see the gondola, the lake, the beautiful snowy mountains. A taxi from town to...More

Thank Tanya W
Response from Sunil S, Manager at Heartland Hotel QueenstownResponded 2 weeks ago

Good afternoon Tanya W, Thank you for taking the time to review and rate Heartland Hotel Queenstown online, Glad to see such wonderful review in detail your experiences in terms of quality and service. The team sincerely hope to see you again very soon. Kind...More

Reviewed 3 weeks ago via mobile

The porter service ripped the handle off of my Tumi luggage. Not only is the handle gone, but the metal mounts are twisted. Do not use the porter service if you want to leave with your luggage unscathed. Thanks a lot.More

Thank Liz P
Response from Sunil S, Manager at Heartland Hotel QueenstownResponded 2 weeks ago

Good afternoon Liz P, Thank you for taking the time to review Heartland Hotel Queenstown online, Apologies for not meeting your expectations and the situation which you have encountered with the ripped handle of your Tumi luggage. Please do contact us if you wish to...More

Reviewed 3 weeks ago

LOCATION: From the hotel it's easier to walk downtown than to drive there, though returning to Heartland Hotel entails going uphill. Walking downtown takes eight minutes. A taxi from/to the airport cost $40 NZ. From the balcony we could see mountains and the lake. ROOM:...More

Thank jalinn2016
Response from Sunil S, Manager at Heartland Hotel QueenstownResponded 2 weeks ago

Good afternoon jalinn2016, Thank you for taking the time to review and rate Heartland Hotel Queenstown online, Glad to see you have enjoyed our catering facilities, the team sincerely hope to see you again very soon. Kind regards, Sunil Siraboina Hotel Manager

View more reviews
About
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Laundry Service
Multilingual Staff
Self-Serve Laundry
Non-Smoking Hotel
Dry Cleaning
Meeting Rooms
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$102 - US$271 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in Queenstown
#12 Business Hotel in Queenstown
#18 Family Hotel in Queenstown
#27 Romantic Hotel in Queenstown
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$102 - US$271 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in Queenstown
#12 Business Hotel in Queenstown
#18 Family Hotel in Queenstown
#27 Romantic Hotel in Queenstown
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (259)
Room & Suite (355)
Dining (49)
Pool & Beach (1)
Amenities (4)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
jason l
11 April 2016|
AnswerShow all 6 answers
Response from whaeaness | Reviewed this property |
Not in the smaller rooms..
0
Votes
nippaaa
28 February 2016|
AnswerShow all 5 answers
Response from Stickywu | Reviewed this property |
There is definitely heating in all the rooms.
1
Vote
ErinCooper27
4 April 2015|
AnswerShow all 8 answers
Response from ErodeRadhakrish | Reviewed this property |
We were given lake side room straight away. They did not demand anything and there were no extra charges. May be if the room are fully occupied on the lake side you may have to settle on the other side. As others pointed out... More
0
Votes
Room Tips
"Bring a pillow if you get a sore neck. Slightly loud at night."
Read review
"walkable to downtown"
Read review
"All of the rooms offer a good view of Cecil Peak."
Read review
"Excellent location and value for money"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing