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Mercure Resort Queenstown

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Mercure Resort Queenstown
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1,294 Reviews from our TripAdvisor Community

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Showing 1,182: English reviews
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Melbourne, Australia
Reviewed yesterday NEWvia mobile

I was here for 2 nights. I was not happy with the location of my room as it was far from the lift. The manager immediately moved me to a ground floor room with magnificent view of the lake. Although the bathroom does not have a bathtub, everything is sparkling clean with a drawer full of fluffy bath towels. The...

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Helpful?
Thank Trang46
Sydney, Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 22 December 2016 via mobile

I stayed here for 5 nights in a Lakeview room with 2 Queen beds. The room we were allocated was on the top floor (Room 410) which looked like it had been refurbished recently and was quite nice. The view from the room was fantastic (although downside is that there is no balcony in the room). The view would be...

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1Thank Aaron G
About Hotel's Favourite Review
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Aaron G We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Reviewed 3 days ago NEW

Firstly, the hotel. Whilst it was expensive, it was a very clean hotel. I wouldn't call it very comfortable as the rooms do no have air conditioning. The managements solution was to provide us with a couple of fans. But the room was clean and it had all the amenities that one expects in a hotel of this caliber. Secondly,...

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Thank Sujay V
Sarasota
Reviewed 3 days ago NEWvia mobile

Hotel has fantastic views but many items were disappointing: Looking at the views through dirty windows. Carpet was pullwas dirty. Room noisy from banging doors and elavator. No al a carte breakfast option. Hotel is out of town and certainly the walk back up a very steep hill, was out of the question. On a positive note the staff were...

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Thank Patrick J
Edinburgh, United Kingdom
Reviewed 4 days ago NEW

The Mercure is a little out of town but I doubt if any of the hotels have a panoramic view like it has. The hotel is a little tir d in places but our room had a wonderful view of the remarkable Remarkables. Magnificent.a great place to stay and enjoy the beauty of Queenstown - perhaps give breakfast a miss...

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Thank Scoobster26
Bristol, United Kingdom
Reviewed 6 days ago NEW

Stayed here with the family (6 of us). The hotel rooms are in need of investment with the bathrooms and decor poor. The standard of cleanliness in the room was not great and a deep clean is required. The hotel is some way from the centre of Queenstown up a steep hill - not a walk for the faint-hearted. On...

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Helpful?
Thank Backwellian
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Backwellian Thank for choosing to stay with us recently here at the Mercure Queenstown. I do apologise that your experience did not meet your expectations and we appreciate your constructive feedback. The hotel is currently in a refurbishment phase and upgrade works began in 2015 and will continue this year also and into the future to ensure we meet...

Perth, Western Australia, Australia
Reviewed 1 week ago NEW

The Mercure is located about 5 minute taxi ride, $10 just out of town, so consider this when booking. There are plenty of other hotels right next to town, or in town if you're not wanting to get a taxi, or a bus ride into town each time. The hotel is nice and relaxed, friendly front desk staff, and easy...

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Helpful?
Thank OzTravels80
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear OzTravels80 Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that not all of your experiences met your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us....

Auckland, New Zealand
Reviewed 1 week ago NEWvia mobile

We stayed 4 nights and found the staff all very helpfully and friendly the food was good and had a few gluten free options in the restaurant which was great! The restaurant and our rooms had fantastic views of the lake and surrounding mountains.. overall a great stay would happily stay again.

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Thank pixiescarlet
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear pixiescarlet We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort and thank you also for choosing to stay with us. It is always a pleasure to receive positive feedback regarding our guests dining experiences especially given the dining mecca that is Queenstown. I will share your comments with our kitchen team they will be...

Albury, Australia
Reviewed 1 week ago via mobile

Recently stayed 2 nites at the Mercure in Queenstown. The overall impression of the place was just OK. considering we paid $500 for the 2 nites it was way overpriced as are most places in Queenstown. The bed was comfortable and room was clean, but the entire hotel is quite rundown. The bathroom looks like it is from the 70's...

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Helpful?
Thank kevi1317
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear kevi1317 Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please...

Clifton Beach
Reviewed 1 week ago

Nice hotel participating in Accor card program. The hotel views from the restaurant are stunning.Good bus number 9 into town only 5 minutes away. Staff are all very helpful. For the price you cant go wrong here.

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Thank williamrV1270KQ
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear williamrV1270KQ We very much appreciate you choosing to stay with us at the Mercure Queenstown Resort. It is always a pleasure to have our valued guests acknowledge the value for money they feel the hotel provides in the Queenstown market. Bus No. 9 stops at the hotel front door as we are actually a designated stop on the bus...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking. ... more   less 

Additional Information about Mercure Resort Queenstown

Address: Sainsbury Road 9197, Queenstown 50071, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Price Range: €74 - €245 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Resort Queenstown 4*
Number of rooms: 148
Reservation Options:
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Also Known As:
Mercure Resort Queenstown Hotel Queenstown
Mercure Hotel Queenstown
Mercure Queenstown
Hotel Style:
#14 Business Hotel in Queenstown
#26 Luxury Hotel in Queenstown
#29 Family Hotel in Queenstown
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Resort Queenstown staff and other travellers.
12 questions
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Waikerie, Australia
2 months ago
Bethany Beach, Delaware
Sacramento, California
10 months ago

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Questions? Get answers from Mercure Resort Queenstown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Keep away from lift that dings on arrival.”
 of 5 bubbles williamrV1270KQ, 13 Feb 2017 | Read review
“lake view the best”
 of 5 bubbles robertbL8416XK, 9 Feb 2017 | Read review
“Don't go to this hotel”
 of 5 bubbles AHibby, 28 Jan 2017 | Read review
“Go with the lake view rooms. We had one on floor 0 and 1 and both were great.”
  • Hidden in the clouds are the Remarkables. Scenery always changing!
 of 5 bubbles farminventor, 25 Jan 2017 | Read review
“Go for a room with a lake view - it's worth the extra”
 of 5 bubbles AndrewM823, 24 Jan 2017 | Read review
5 of 5