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Heritage Queenstown

Orbitz.comUS$123*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Heritage Queenstown
Heritage Queenstown
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1,516 Reviews from our TripAdvisor Community

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Showing 1,454: English reviews
Perth, Western Australia
Reviewed 5 weeks ago

A slightly up market hotel on the hill a couple of Kms away from the centre. Beautiful spacious rooms with a great view. The service was impeccable and 2 king beds catered for all 3 of us. Parking is free and underneath the building. Overall a great stay.

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Helpful?
Thank Stavvy220
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning Stavvy220, Thank you for taking the time to leave your feedback following your recent stay. I am delighted to hear that you enjoyed your stay with us. Most of our guests like that we are away from the hustle and bustle of the town centre and you are right - the view certainly is great! I will be...

Christchurch, New Zealand
Reviewed 5 weeks ago via mobile

Almost four stars, staff were great, could have done with a coffee plunger in the rooms but the beds were comfortable. Didn't try the restaurant. If you're staying here and it's busy I'd recommend a car

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Helpful?
Thank julznz
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good afternoon Julznz, Thank you for taking the time to leave your feedback following your recent stay. We take all feedback very seriously as it allows us to continuously improve our product and services. It is brilliant to hear that you liked the beds - they were specially selected by a Chiropractor to ensure our guests have the best possible...

Palm Springs, California
Reviewed 21 April 2017

Spent one night at the Heritage Queenstown. Large room with two queen beds. Very comfortable and a wonderful breakfast. There is a nice bar in the lobby with a cozy fireplace. The hotel is a little out of the center of town, but it was a short cab ride. Beautiful views of the lake and the surrounding mountains.

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Helpful?
Thank Michael G
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning Michael G, Thank you for taking the time to leave your feedback following your recent stay. I am delighted to hear that you enjoyed your stay and you found it very comfortable. I will pass on you kind words regarding the breakfast to our Food and Beverage team. I hope we can welcome you back to the hotel...

Reviewed 20 April 2017 via mobile

I stayed in a deluxe family room. The facilities are great and the beds are super comfy. Overall the rooms are fantastic with nice views and not far from centre town. Our room service was fantastic. We ordered some great pumpkin soup. A few notes: reception took way to long to answer the phone if they did at all I...

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Helpful?
Thank Kate A
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning Kate A, Thank you for taking the time to leave your feedback following your recent stay. We take all feedback very seriously as it allows us to continuously improve our product and services. I was most concerned to learn of the problems you experienced during your stay. Please accept my apologies for any inconvenience caused, I have passed...

Santo Domingo, Dominican Republic
Reviewed 18 April 2017

Located on a hill just outside of the downtown area, the Heritage is a nice looking hotel which is in complex of four buildings, I think. If I can recall properly, there were three buildings with lodgings and conference space and then the central building with the restaurant, lobby and gym. I would agree with a previous reviewer who said...

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Helpful?
Thank JSTrip_77
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning JSTrip_77, Thank you for taking the time to leave your feedback following your recent stay. It is brilliant to hear that you enjoyed your stay and that you made good use of the facilities we have on offer. In regards to your room allocation, our friendly Reservations team can help you to choose a room that best suits...

Auckland Region, New Zealand
Reviewed 18 April 2017

We were booked in for one night at the Heritage Queenstown, staying in the Executive Deluxe room. The room was very nice (however we would have liked a view of the lake or mountains) & the bed was excellent. The bed was of a very high quality resulting in an excellent nights sleep. The room was spacious & sound proof....

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Helpful?
Thank denise192017
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning denise192017, Thank you for taking the time to leave your feedback following your recent stay. I am delighted to hear that you enjoyed your stay. Your kind comments are very much appreciated. It is part of our culture to celebrate success and receiving positive feedback such as yours is an integral part of this process. I will pass...

Reviewed 17 April 2017

Our family of 4 spent 2 nights at the Heritage hotel and were pleased. The kids appreciated the fact they each got their own twin size bed which alleviated any fights about sharing a bed! The location was not walkable to the town with kids but adults might enjoy the exercise. It was, however, a great location when being picked...

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Helpful?
Thank prchala
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning prchala, Thank you for taking the time to leave your feedback following your recent stay. I am delighted to hear that you enjoyed your stay and that it met the whole family's needs. It is great that you were able to make excellent use of the facilities that we have on offer here. I will be sure to...

Riverside, California
Reviewed 17 April 2017

Though the hotel is a little ways from town, the Queenstown bus system is great and will drop you off right at the front door. The hotel is beautiful, and the room and amenities were wonderful. We had a lakeview room, and every morning we could not stop gazing off the balcony. Queenstown is a beautiful place, and this hotel...

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Helpful?
Thank kaptainmidnite
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning kaptalnmldnlte, Thank you for taking the time to leave your feedback following your recent stay. I am delighted to hear that you enjoyed your stay with us - that view never gets old! I hope we can welcome you back to the hotel in the not so distant future. Kind regards, Mike Garvey General Manager

ohio
Reviewed 17 April 2017 via mobile

This hotel is only 5 minutes from Downtown Queenstown and about an hour from the famous town of Glenorchy. It is out of the traffic and in a beautiful lake setting. Of course rooms on the lake are more expensive! Staff was very attentive, rooms were large with mini fridge, coffee, tea etc.

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Helpful?
Thank vincohio
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning vlncohlo, Thank you for taking the time to leave your feedback following your recent stay. It is brilliant to hear that our team provided you with the high levels of service that we pride ourselves on and it is great that you made excellent use of the amenities that we offer. I hope we can welcome you back...

Reviewed 16 April 2017 via mobile

We stayed for 2 nights. The hotel would need a renovation in rooms and launch as well restaurant area. Our room was on the forest level and we hopped for a quiet night but has extremely loud music every night from the party room below until 12:00 at night. Otherwise the location is good and in walking distance to a...

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Helpful?
Thank RAmreisen
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning RAmrelsen, Thank you for taking the time to leave your feedback following your recent stay. We take all feedback very seriously as it allows us to continuously improve our product and services. I was most concerned to learn of the problems you experienced during your stay. We do have a night team who regularly patrol the area to...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Heritage Hotel Queenstown is has a ski lodge style building constructed from stone & Cedar, standing proud above the shores of Lake Wakatipu, with views of the majestic Remarkables Mountain Range. The main lodge building holds leisure facilities, bar and restaurant which is open for breakfast, lunch and dinner. The property also features a secure ski and snowboard storage area. ... more   less 

Additional Information about Heritage Queenstown

Address: 91 Fernhill Rd | P O Box 648, Queenstown 9300, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Price Range: €108 - €256 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heritage Queenstown 4.5*
Number of rooms: 175
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Hotels.com, Hotwire, Cheap Tickets, Priceline, Agoda, Cancelon, TripOnline SA and HotelQuickly so you can book your Heritage Queenstown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Heritage Queenstown Hotel Queenstown
Heritage Hotel Queenstown
Queenstown Heritage Hotel
Hotel Style:
#4 Spa Hotel in Queenstown
#6 Business Hotel in Queenstown
#8 Family Hotel in Queenstown
#21 Romantic Hotel in Queenstown
#22 Luxury Hotel in Queenstown
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Questions & Answers

Here's what travellers have asked, with answers from Heritage Queenstown staff and other travellers.
17 questions
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Questions? Get answers from Heritage Queenstown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Waterfall room ok, but walls/floors are thin and you easily hear your neighbours and housekeeping moving around.”
Haydee-NZ, 16 May 2017 | Read review
“1 mb wifi per 24 hours free of charge, you can buy extra. Hotel offers super shuttle service with surcharge. free onsite parking!”
84judithz, 8 May 2017 | Read review
“We were on level 3 and had a balcony that looked out to the mountains”
justinem196, 7 May 2017 | Read review
“Ask for a room which does not have rooms next door that have a washing machine!”
Ladywithasuitcase, 30 Apr 2017 | Read review
“Lake view would be best but it comes at a price”
SoniM671, 28 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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