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Heritage Queenstown

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Heritage Queenstown
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1,476 Reviews from our TripAdvisor Community

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Showing 1,416: English reviews
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Cape Town Central, South Africa
Reviewed 2 days ago NEWvia mobile

We were booked in here by our tour operator as were many many other large groups. There was a party in the room next door to us, on and off all night. We complained and they came to ask them to quiet but soon it started again. The mattress was really bad too so we had very little sleep. I...

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Thank JHerlig
Reviewed 2 days ago NEWvia mobile

Spent 3 days at the Heritage Hotel in Queenstown New Zealand. Fantastic accommodation in their Lakeside Wing. The view from our room and balcony was spectacular. To wake up to that each morning was a bit of heaven. Our room consisted of a lounge, dining area and full bathroom. We had a kitchenette and could order from the Restuarant at...

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Thank Jill W
Bribie Island, Australia
Reviewed 3 days ago NEW

The room was comfortable and the surprise for us was the washer and dryer. This made the experience for us so much more than just a hotel room. The restaurant was very good and we enjoyed the meals we ate in the restaurant. The willingness of the staff to ensure that we were comfortable and enjoyed our experience was quite...

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Thank Anne S
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good afternoon Anne S, Thank you for taking the time to leave your feedback following your recent stay. I am delighted to hear that you enjoyed your stay and that you made good use of the facilities that we have on offer here. It is brilliant to hear that our team provided you with the high levels of service that...

CALIFORNIA
Reviewed 3 days ago NEW

We had to change our room the very first night as this hotel is popular is bus tours. You will hear people in the hallway about 4:00 am and then it is hard to go back to sleep. The wifi is a joke. You check a few e-mails free of charge and then you are prompted to a web site...

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Thank AMPSTCA
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good afternoon AMPSTCA, Thank you for taking the time to leave your feedback following your recent stay. We take all feedback very seriously as it allows us to continuously improve our product and services. In regards to your comments on the WiFi, our friendly Front Office team would be more than happy to assist you in fixing this. Often when...

Singapore
Reviewed 5 days ago NEWvia mobile

In a secluded location overlooking the lake, this hotel takes a good 15 walk to town. While location is fine for us as we drove, do take note it will be a small workout to get to this hotel on a hilltop. Hotel did not have airconditioning which is terrible as I had to open the windows. The noise from...

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1Thank Dleow
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good afternoon Dleow, Thank you for taking the time to leave your feedback following your recent stay.We take all feedback very seriously as it allows us to continuously improve our product and services. Most of our guests like that we are away from the hustle and bustle of the town centre and the 15 minute stroll along Lake Esplanade in...

Christchurch, New Zealand
Reviewed 1 week ago

I was located in the Lakeside building. It was a spacious room and the most comfortable hotel bed ever. The front desk was SUPER helpful. There was an error with my booking and they swiftly dealt with the issue. I was well looked after by the team. The breakfast at the hotel was average but good coffee.

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Helpful?
Thank Kim C
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning Kim C, Thank you for taking the time to leave your feedback following your recent stay. We take all feedback very seriously as it allows us to continuously improve our product and services. It is brilliant to hear that our team provided you with the high levels of service that we pride ourselves on. Your kind comments are...

Carson City, Nevada
Reviewed 1 week ago

This hotel has it all. The surrounding area is rural feeling and wooded - just a short walk down hill from the Lake. It has a spacious, comfortable lobby, nice fitness area, pretty patio with pool. The dining room is spacious, the food exceptional. The breakfast buffet just doesn't get any better. There is a very nice bar attached to...

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Thank foodiefool_10
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning foodiefool_10, Thank you for taking the time to leave your feedback following your recent stay. It is brilliant to hear that you enjoyed your stay and especially your experience in our restaurant, Mackenzies. I will be sure to pass on your wonderful comments to the Sous Chef and Kitchen team. Most of our guests like that we are...

Liverpool, United Kingdom
Reviewed 1 week ago

We were initially disappointed when we realized that the Hotel was up the hill on the edge of Queenstown, however it was only a 10 to 15 minute walk right into the Center If you were unfit or immobile this might be an issue but we didn't find it a problem and it was peaceful after the bustle of the...

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Thank Hilary G
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning Hilary G, Thank you for taking the time to leave your feedback following your recent stay. Most of our guests like that we are away from the hustle and bustle of the town centre - it is great that you found this too. It is brilliant to hear that our team provided you with the high levels of...

Greenwich,CT
Reviewed 1 week ago via mobile

The Heritage Hotel was a great choice, I am very happy I stayed there. The staff is very friendly and helpful. The bed was so comfortable, one of th best I have ever slept in. Location is great, easy walk into town. There is a bus stop right outside, very convinient, bus comes around every 30 minutes. Loved sitting on...

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Thank Susanne173
Reviewed 1 week ago via mobile

The view was remarkable, stunning view of the lakes and mountains. Our accommodation was booked through a U.K. travel agent. We were offered help with our luggage on arrival and we're able to park underground every day. The staff were very helpful throughout and we had two excellent meals in the dining room. We were happy to drive into town...

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Helpful?
Thank Jane A
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning, Thank you for taking the time to leave your feedback following your recent stay. I am delighted to hear that you enjoyed your stay and that our team provided you with the high levels of service that we pride ourselves on. Your kind comments are very much appreciated. It is part of our culture to celebrate success and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Heritage Hotel Queenstown is has a ski lodge style building constructed from stone & Cedar, standing proud above the shores of Lake Wakatipu, with views of the majestic Remarkables Mountain Range. The main lodge building holds leisure facilities, bar and restaurant which is open for breakfast, lunch and dinner. The property also features a secure ski and snowboard storage area. ... more   less 

Additional Information about Heritage Queenstown

Address: 91 Fernhill Rd | P O Box 648, Queenstown 9300, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Price Range: €116 - €294 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heritage Queenstown 4.5*
Number of rooms: 175
Reservation Options:
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Also Known As:
Heritage Queenstown Hotel Queenstown
Heritage Hotel Queenstown
Queenstown Heritage Hotel
Hotel Style:
#4 Spa Hotel in Queenstown
#6 Business Hotel in Queenstown
#8 Family Hotel in Queenstown
#21 Romantic Hotel in Queenstown
#22 Luxury Hotel in Queenstown
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Questions & Answers

Here's what travellers have asked, with answers from Heritage Queenstown staff and other travellers.
17 questions
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Questions? Get answers from Heritage Queenstown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room away from the stairs and elevator”
 of 5 bubbles AMPSTCA, 25 Mar 2017 | Read review
“Rooms on the back side have a forest view with creek sounds. Many of the front rooms are pool/patio facing. Pick what you like.”
 of 5 bubbles foodiefool_10, 19 Mar 2017 | Read review
“Rooms facing the lake have stunning views worth it if you can afford the extra cost.”
 of 5 bubbles 452hilaryg, 18 Mar 2017 | Read review
“If you have trouble with stairs, avoid top floors as lifts don't go all the way.”
 of 5 bubbles bandr2016, 11 Mar 2017 | Read review
“Lakeside view”
 of 5 bubbles diana_hodgetts, 9 Mar 2017 | Read review
5 of 5