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Hamurana Lodge

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#15 of 93 Hotels in Rotorua
Certificate of Excellence
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1 room 2 adults 0 children
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Hamurana Lodge
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393 Reviews from our TripAdvisor Community

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Showing 367: English reviews
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Saint Louis
Reviewed 2 days ago NEW

About 15 minutes out of town with a distant view of the lake. Beautiful well maintained property and friendly owner/managers. Decent morning breakfast with fresh made rolls, lovely and charming. Comfortable stay and would recommend.

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Thank Andrew K
Brisbane
Reviewed 3 days ago NEW

A beautiful boutique hotel in tranquil setting just out of Rotorua. A wonderfully warm welcome where we were shown to lovely clean, comfortable and attractive rooms. While there was no restaurant attached it was only a relatively short drive to a good local restaurant and the breakfast at the lodge was delicious. It was like staying with good friends in...

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Thank StefBrisbane
Menlo Park, California
Reviewed 1 week ago

The lodge looks magnificent on the website but we were disappointed to find that there is no air conditioning and our room was unbearably hot on the 2nd floor. If you open the window to get air, there are no screens and you are quickly bitten by mosquitoes and moths flood in after dark. We had to check out early...

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Thank Carol G
Patrick_Gao, Manager at Hamurana Lodge, responded to this review

Kia Ora Carol, it's great to hear from you and thank you very much for taking time to share your experience. It's very unfortunate that it was a hot day when you arrived, you are absolutely right about global warming as Rotorua was usually very cool even on summer days, but has gotten hotter each year. We are investigating the...

Washington DC, District of Columbia
Reviewed 3 weeks ago

We stayed fro 3 nights at the end of February. This place has beautiful grounds and the staff are friendly and very attentive. The continental breakfast was lovely. The place itself is run down, carpets in the rooms and throughout are dirty and worn, bathrooms need updating and deep cleaning of moldy areas and the beds are OK, not great....

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Thank GoingForIt77
Patrick_Gao, Manager at Hamurana Lodge, responded to this review

Kia Ora, thank you for getting in touch and we are glad to hear that you liked our grounds and the service provided by our attentive staff members. We've passed your comments to lodge owners, I've sure they will make plans to improve guests stay experiences. Kind regards from the team. Patrick Lodge Manager

Reviewed 3 weeks ago via mobile

Patrick was wonderful in accommodating some changes in our stay and the staff was fantastic in helping us find places of interest and restaurant choices. Lodge was beautiful, secluded, comfortable with full amenities. Loved it! Highly recommend since it's easy to get to Rotorua without the crowds around your stay!!

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Thank Jim C
Patrick_Gao, Manager at Hamurana Lodge, responded to this review

Kia Ora James, thank you so much for your review and we are glad to hear that you enjoyed your stay with us. We understand that glitches can happen during travels and we always try our best to accommodate changes, and we always recommend booking directly with us rather than third party websites for the best flexibility and special offers...

Grantham, United Kingdom
Reviewed 20 February 2017

We stayed for 2 nights at the end of January as part of our NZ road trip. The greeting from the staff and level of service was outstanding. Our room, the first one to the left of the front door was lovely and well appointed. The breakfast was also great. A few minor issues for me. It is badged as...

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Thank 1wozza
Patrick_Gao, Manager at Hamurana Lodge, responded to this review

Kia Ora Mr. Stark, thank you very much for getting in touch. We are glad to hear that you think our service is outstanding, breakfast is great and Room #1 is well appointed. I totally agree with you that the word "boutique" can mean differently in different scenarios, once I tried booking a boutique lodge in Auckland and it turned...

georgia
Reviewed 18 February 2017 via mobile

We enjoyed our stay here very much. Patrick, Emer (spelling?) and Michelle were very accommodating and met our every need. Our room was large and had a lovely balcony with a view of the grounds and lake rotorua in the distance. Nespresso machine was in the room. We loved that! Hair dryer, TV, clock etc., were in room which is...

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Thank tanner1Georgia
Patrick_Gao, Manager at Hamurana Lodge, responded to this review

Kia Ora Georgia, it's good to hear from you! We are glad to see that you enjoyed your stay with us and thank you for sharing your experience with other Tripadvisor users. We are indeed about 15 minutes from Rotorua centre and you are absolutely right about not getting the eggy smell here :) , besides Hamurana Springs is only...

New York City, New York
Reviewed 14 February 2017 via mobile

Stayed at this Lodge for two nights. It is a beautiful property outside the busy town of Rotorua. What made this stay special was the truly exceptional service on the part of the staff. Each staff member was terrific - greeting us at the door with umbrellas, providing helpful suggestions of activities, etc. - just the right amount of cheerful...

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Thank marjs2015616
Patrick_Gao, Manager at Hamurana Lodge, responded to this review

Kia Ora, thank you very much for the lovely review! We are glad to hear that we made your stay comfortable. We also hope you enjoyed what Rotorua had to offer, the mountains, lakes, springs and especially the local residents welcome you back on your next holidays to New Zealand. Warm regards from the team. Patrick Lodge Manager

Denmark
Reviewed 2 February 2017 via mobile

No doubt. This is a nice lodge - in beautiful surroundings and with extremely kind service - but it certainly has some flaws that make it a doubtful choice: 1. No aircondition - on a hot summer night very unpleasant ... 2. Absolutely not suitable for people with mobility handicaps. 3. No access to hot meals (nearest restaurant is app....

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Thank torbenDenmark
Patrick_Gao, Manager at Hamurana Lodge, responded to this review

Kia Ora Torben, Thank you so much for taking time to write the detailed review, we are glad that you liked the grounds and our attentive service. Thank you very much for bringing up your concerns, we are in the process of considering installing airconditioning in all of our rooms, please accept our sincere apology for the warm nights. I...

Cleveland
Reviewed 30 January 2017

Staff were SO anxious to please... very friendly! Like staying in a home vs. a B&B or hotel. Away from bustle of city but short drive. Did not give 5 stars as it needed a scrub here and there (worn carpet, dirty upholstery, mold on shower door, wondered if they had a cat?). Our room had a strange layout: a...

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Thank MaryCSB
Patrick_Gao, Manager at Hamurana Lodge, responded to this review

Kia Ora Mary, thank you so much for your review. We are glad to hear that we made your stay comfortable. We are 15 minutes drive from Rotorua town centre, which keeps the city noise and sulphur smell away. We take guests' feedback seriously and we agree with you that we need to update our carpet, which most likely will...

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Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
If you are looking for luxury hotel accommodation Hamurana Lodge in Rotorua, New Zealand (NZ) offers executive suites along with a variety of special hotel packages for your holiday / vacation. ... more   less 

Additional Information about Hamurana Lodge

Address: 415 Hamurana Road | RD7, Rotorua 3097, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: €134 - €433 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hamurana Lodge 4.5*
Number of rooms: 7
Reservation Options:
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Hotel Style:
#2 Romantic Hotel in Rotorua
#12 Family Hotel in Rotorua
#13 Luxury Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Hamurana Lodge staff and other travellers.
3 questions
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New Zealand
over a year ago

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Questions? Get answers from Hamurana Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“In the hot season, ask for a cooler room.”
 of 5 bubbles 173carolg, 16 Mar 2017 | Read review
“All Rooms are lovely”
 of 5 bubbles LeonardoS1987, 30 Sep 2016 | Read review
“Any room. Beautiful!”
 of 5 bubbles andymas0n1, 27 Aug 2016 | Read review
“have a look for the suites”
 of 5 bubbles haryroelen, 26 Apr 2016 | Read review
“The upstairs suite with balcony and views was fantastic... and the Gourmet Platter is seriously amazing. Enough to feed 4-6 people!!”
 of 5 bubbles BLQNDI, 4 Apr 2016 | Read review
5 of 5