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Ibis Rotorua Hotel

Traveller (146)
Room & Suite (68)
Dining (8)

About

Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Hotel Ibis Rotorua is located on the picturesque shores of lake Rotorua, just five minutes walk from the central business district, convention centre, cafes and restaurants and some of Rotorua's most popular tourist attractions. The fully air-conditioned hotel offers 145 rooms providing exceptional comfort and value. Room configurations can be one king or two doubles. A number of triple rooms with three single beds are also available. Bedrooms feature in-room safes, internet with broadband connectivity, showers, flat screen TV's and refrigerators. 24hr reception, an internet kiosk and guest laundry facilities. The I-Restaurant and Bar welcomes guests for breakfast, lunch and dinner. Conference rooms and other facilities at the neighboring Novotel Rotorua Lakeside are also available to guests.
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Property amenities
Free parking
Restaurant
Bar/Lounge
Free Internet
Babysitting
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Internet
Paid Wifi
Public Wifi
Self-Serve Laundry
Wheelchair Access
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Room features
Air conditioning
Accessible rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Centrally Located
HOTEL CLASS
1,306Reviews
164Photos
5Q+A
100Room tips
Traveller rating
  • 256
  • 570
  • 364
  • 85
  • 31
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Popular mentions
Ibis Rotorua! Had a great stay. Best part was the location of the hotel. Scenic rooms, comfortable checkin and good service. You can roam around the hotel where you can find everything. Many options of restaurants with almost every type of cuisine. Ample space for parking too.
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Response from Edward J, General Manager at Ibis Rotorua Hotel
Responded 4 days ago
Dear ankchoudha, Thank you for your wonderful review. It is always pleasing to see when guests take full advantage of all the facilities Novotel Rotorua Lakeside has to offer. We look forward to welcome you back next time you are in Rotorua!
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Perfectly in the city center.good breakfast buffet, nice staff. The museums are a couple blocks away. Lots of close restaurants and the cable car was fun! Go up to the top and visit Zealandia. Also, if you’re there on a Thursday night, the street market food was fantastic!
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Response from Edward J, General Manager at Ibis Rotorua Hotel
Responded 4 days ago
Dear Kate M, Thank you for the lovely review of our hotel! We are so happy to see that you enjoyed your stay, especially our great location. We look forward to having you back again.
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I stayed at Ibis for one night. I had arrived late and had not made a booking prior to arrival. Reception staff were amazing. Super friendly even at that time of night and happy to help find me a available room. Room was comfortable. Really liked that you had yo insert you key
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Response from Edward J, General Manager at Ibis Rotorua Hotel
Responded 1 week ago
Dear Knoxmegan, Thank you for taking the time to contact us regarding your recent stay with us. We greatly appreciate your comments, as they help us in our effort to continually improve our level of service. Please accept my sincere apologies for the housekeeping staff disrupting your sleep. Rest assured corrective action will be taken to ensure incidents like these do not occur again to any of our loyal guests. Again, thank you for your thoughts and I hope to have the chance to show you our improvements next time you're in town.
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We had a great stay at the Ibis Rotorua. We were only there for one night but the staff service was very friendly and helpful. The room was very comfortable and breakfast was a large variety to cater for all eaters. Only downfall there was little parking area and the wifi wasnt
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Response from Edward J, General Manager at Ibis Rotorua Hotel
Responded 1 week ago
Dear Shenanigans07, Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel and found the staff and facilities to your liking. We do appreciate the feedback about the Wi Fi. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope to see you back again soon!
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I was recently booked in to stay at Ibis Rotorua for a night while attending a meeting. I was driving to Rotorua so arrived late at night. I could not get in the front door. This seems reasonable as maybe it gets a bit rough at night. However the phone to call reception was
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Response from Edward J, General Manager at Ibis Rotorua Hotel
Responded 1 week ago
Thank you for taking the time to give us feedback on your recent stay with us. I am so sorry to read your comments about your arrival at our hotel. Please accept my sincere apologies. I have taken your comments on board. Rest assured corrective action will be taken and I will personally look into this and I will share it with my team so that we can constantly improve. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. Please get in touch with me when you plan your next visit so that we can take good care of you.
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12345614
Hi, do the rooms have hairdryers? Thank you
Sorry for delayed answer Yes, room has a hairdryer
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hi. do the rooms have safes?
I don't know, may ask at reception or check online website
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Hi Edward, Could you let me know if you have tea/coffee maker/kettle in the rooms?
Yes, they do have ten/coffee kettle.
0 votes
Is there a washing machine/ dryer at hotel? Thankyou
There absolutely is. $4 per wash and $4 per dry using two dollar coins only which you can get from reception at any time. Washing powder is dispensed automatically in the machines so no need to buy your own. Each cycle takes 30-40 minutes. Sorry for the late reply.
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"Ask for lake view"
"Lake view king room"
"Don't bring a cat - you certainly won't have enough room to swing it."
"Good location but need to work on customer relations and be more attentive to house keeping"
"Pick a lake view room ;)"
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12345620
PRICE RANGE
US$83 - US$196 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ibis rotorua hotel rotorua
LOCATION
New ZealandNorth IslandBay of Plenty RegionRotorua DistrictRotorua
NUMBER OF ROOMS
145
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