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Our room was dirty, smelly with laundry and cigarette box right outside, staff were rude. Motel rundown. Really unimpressed but cdnt leave as staff refused to refund our 50% deposit. Location good but just not worth it for us.More
Response from Yue S, Owner at Union Victoria MotelResponded 24 July 2017
We never take 50% deposit, and I can not remember anybody asked for 50% deposit back. We do not have a cigarette box outside, we only have a small ashtray on the table out of the door. Our staffs are all very friendly.
Great location, walking distance to the shopping centre (opposite the road). Specious room with slightly old fashion internal fittings. The outdoor pool was great fun and three mineral/spa pool was a plus for relax.
I stayed in apartment hotels and motels throughout NZ, and this was the most average one of the lot. It was adequate but looking a little tired compared to everywhere else I stayed on both islands. There's a Quest several blocks closer to downtown; you...More
We stayed here with our 4 sons, aged 1, 9, 12 & 14, so 6 altogether with my husband and I. Accomodation was comfortable, tidy and spacious. Location was perfect, across the road from shops. Beautiful heated pool that was perfect to relax in morning...More
Rotorua is not short of dated, nasty properties advertising a pool and a spa and yet delivering a bath and a dirty puddle. This is worse - the rooms are 1960s vintage, cold and basic. The TV just worked on 3 channels - the worse...More
Thank Des W
Response from Yue S, Owner at Union Victoria MotelResponded 2 May 2017
This is the reason why people can not trust all reviews in Trip Advisor.
This guy had never had a chance to get into any of my motel rooms.
He came to my reception and asked me if we have Internet, I told him that...More
US$73 - US$137 (Based on Average Rates for a Standard Room)
#26 Romantic Hotel in Rotorua
#36 Family Hotel in Rotorua
Non-Smoking Rooms ,
Number of rooms
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