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Holiday Inn Rotorua

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#18 of 93 Hotels in Rotorua
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678 Reviews from our TripAdvisor Community

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Showing 631: English reviews
Belfast, United Kingdom
Reviewed 10 May 2016

A clean and welcoming hotel just beside Whakarewarewa: The Living Maori Village - which is well worth a visit. We were only staying one night so the hotel suited us just fine. Maybe if staying longer would have booked somewhere more central but was perfect for our requirements. Very comfortable bed and pillows so afforded us both a good night...

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Helpful?
Thank Arlsy
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Arlsy, Thank you for choosing to stay with Holiday Inn Rotorua. It is good to know you rested well here and thank you for mentioning our helpful staff. We appreciate you sharing your experience and look forward to welcoming you back the next time you travel our way. Kind regards, Kent Breeze General Manager

Reviewed 9 May 2016 via mobile

The hotel located near Redwood Forest is a great base for both families and adventurers to explore. Only 15-minute drive from Skyline Rotorua and the closest hotel to the famous Rotorua mountain biking trails. You can swim in geothermally heated pool too.

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Helpful?
Thank daKingTT
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear daKingTT, Thank you for choosing to stay with Holiday Inn Rotorua. We appreciate you taking the time to place feedback and thank you for sharing your experience. We look forward to welcoming you back. Kind regards, Kent Breeze General Manager

South East England
Reviewed 1 May 2016

The Holiday Inn was fairly standard with lots of room in the car park. It is out of town, you will need to drive or get a taxi to get into Rotorua itself, but walkable to Te Puia if you are planning on going there.

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Helpful?
Thank ElFantasma
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Thank you for choosing to stay with Holiday Inn Rotorua. Our courtesy van operates between the hours of 8am-9pm daily, subject to availability and demand, to and from Rotorua Tourism Centre. We appreciate you taking the time to place feedback and thank you for sharing your experience. Kind regards, Kent Breeze General Manager

Auckland
Reviewed 29 April 2016 via mobile

My family had a great stay over Anzac weekend. We had 2 adjacent rooms, with 3 beds each. Nice bathrooms, comfy beds and all very clean. Fresh milk in fridge for making tea and coffee. Swimming pool was great, very warm! Very friendly reception staff. So much better than the Sudima where I had previously stayed.

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Helpful?
1Thank Aucklander68
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Aucklander68, Thank you for choosing to stay with Holiday Inn Rotorua. It is good to know how much you enjoyed your time here with us, and I am pleased you had a comfortable rest. We appreciate you mentioning our friendly staff and look forward to welcoming you back again soon. Kind regards, Kent Breeze General Manager

Phoenix, Arizona, United States
Reviewed 26 April 2016 via mobile

I feel that Holiday Inn hotels are really hit or miss. This one was fine. No frills. Nothing fancy. We were upgraded to a suite. The extra space was nice. The hotel had several bus loads worth of loud tourists that seemed to be hanging out in the lobby constantly. At times, it was difficult to even get in and...

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Helpful?
1Thank Mattison P
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Mattison P, Thank you for choosing to stay with Holiday Inn Rotorua. We appreciate your feedback and thank you for sharing your experience. We look forward to welcoming you back the next time you travel our way. Kind regards, Kent Breeze General Manager

Singapore, Singapore
Reviewed 26 April 2016

The Hotel staff are top-notch. Thank you for arranging the inter-connecting rooms and the birthday surprise. No requests seemed too much for the team here. Parking is complimentary and there are sufficient lots. The beds are typical Holiday Inn...super comfy

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3Thank HRH-Siva
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Celestar340, Thank you for choosing to stay with Holiday Inn Rotorua. It is good to know you enjoyed a pleasant stay here with us and thank you for mentioning our helpful staff. We appreciate you sharing your experience and look forward to welcoming you back. Kind regards, Kent Breeze General Manager

Auckland Region, New Zealand
Reviewed 21 April 2016

Nice hotel tucked away by the Whakarewara (hope I spelt that right!) , very nice tidy room, heated pool was very welcome. Didn't eat in the restaurant but did have room service which was great. Even though there were lots of people coming and going at all times room was very quiet. Would def stay again.

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Helpful?
Thank philapeas
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear philapeas, Thank you for choosing to stay with Holiday Inn Rotorua. I am pleased you enjoyed our tranquil and scenic location next to the Whakarewarewa geothermal reserve. It is great to see you enjoyed your time here with us and we look forward to welcoming you back again! Thank you for sharing your experience. Kind regards, Kent Breeze General...

Auckland Region, New Zealand
Reviewed 19 April 2016

Holiday Inn took over from the Heritage brand and have extended the standards Staff are excellent and front desk v efficient The hotel and the rooms are v spacious, the hot pool is great with really good towels It is a particularly quiet hotel and the bed v comfortable Room service is quick and buffet breakfast and dinner available Highly...

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Helpful?
Thank Wayne7777
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Wayne7777, Thank you for returning to stay with Holiday Inn Rotorua. It is good to see you enjoyed your time here with us, and thank you for mentioning our excellent staff. We appreciate you sharing your experience and look forward to welcoming you back again soon. Kind regards, Kent Breeze General Manager

Reviewed 17 April 2016 via mobile

The best thing was the huge lobby! A great place to meet people as everyone is down there in the evening. My 2 yr old daughter was running around having a blast while my wife and I made friends. Some guys were watching the game and another group was meeting up for drinks. Rooms were clean, staff is friendly and...

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Helpful?
Thank Nick Z
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Nick Z, Thank you for choosing to stay with Holiday Inn Rotorua. It is good to know how much you enjoyed your time here with us, and yes, the lobby is a popular place to relax and catch up with everyone. We appreciate you sharing your experience and mentioning our friendly staff, and we look forward to welcoming you...

Reviewed 14 April 2016 via mobile

Quite old and tatty now - and at $199 for the room VERY over priced!! The staff were lovely, however. The rooms were dated and the bathroom was old and in poor condition - fittings showing rust and were loose. You had to join their "club" to get free wifi as well - most places now have free wifi standard.

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Helpful?
Thank Anton R
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Anton R, Thank you for choosing to stay with Holiday Inn Rotorua. We appreciate your feedback and thank you for mentioning our lovely staff. Kind regards, Kent Breeze General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Holiday Inn Rotorua is a modern hotel overlooking the Whakarewarewa Thermal Reserve and Historical Village. It features: • A free to use heated swimming pool and health club. • Free parking. • Kids Eat and Stay Free. (Up to 2 children under 12.) • Free Wifi for IHG Rewards Club Members. The air-conditioned rooms of Holiday Inn Rotorua offer a modern design and cable TV with free movies and 2 children's channels. Tea and coffee making facilities are provided. The award winning Chapman’s Restaurant and Bar offers an a la carte menu, and buffet, and serves contemporary New Zealand cuisine, matched with a fine wine selection. Room service is available 24/7. The Rotorua Holiday Inn is situated close to all the city's attractions and offers free shuttle pickup from the Rotorua Tourism Information Centre. ... more   less 

Additional Information about Holiday Inn Rotorua

Address: 10 Tryon Street, Rotorua 3201, New Zealand (Formerly Heritage Rotorua)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: €92 - €218 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Holiday Inn Rotorua 4.5*
Number of rooms: 203
Reservation Options:
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Also Known As:
Holiday Inn Rotorua Hotel Rotorua
Heritage Hotel Rotorua
Rotorua Heritage Hotel
Hotel Style:
#3 Green Hotel in Rotorua
#16 Luxury Hotel in Rotorua
#23 Family Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Rotorua staff and other travellers.
5 questions
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queensland, australia
6 months ago

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Questions? Get answers from Holiday Inn Rotorua staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are sensitive about the smell, ask for rooms facing away from the hot springs.”
 of 5 bubbles AnneM227, 27 Nov 2016 | Read review
“Ask for a room with a view of the thermal park...amazing.”
 of 5 bubbles lou2you, 24 Nov 2016 | Read review
“Good modern hotel”
 of 5 bubbles 904sivas, 10 Nov 2016 | Read review
“Good pool for the kids”
 of 5 bubbles c73, 1 Nov 2016 | Read review
“The new wing is definitely the way to go!”
 of 5 bubbles Jordz05, 24 Oct 2016 | Read review
5 of 5
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