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Holiday Inn Rotorua

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#19 of 93 Hotels in Rotorua
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Holiday Inn Rotorua
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750 Reviews from our TripAdvisor Community

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Showing 696: English reviews
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Colchester, United Kingdom
Reviewed 4 days ago NEWvia mobile

Stayed here for 2 nights. Very clean room and hotel. The hotel was busy while we were there, so the swimming pool and jacuzzi were swamped by loud, energetic children letting off steam (school holidays). The Maori village over the road is a must visit, with its hot geysers and excellent view of the regular giant geyser next door. 5...

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Helpful?
Thank Tr3vor
Reviewed 6 days ago NEW

Spent two nights here at the start of our NZ road trip. Very helpful staff and good bright clean room with balcony. Swimming pool area was of high standard although the pool was a bit warm! Took the evening buffet meal one evening and it was of a reasonable standard. We liked the minibus transport into town centre (free)

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Thank Colin E
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Hi Colin E Thanks for choosing Holiday Inn Rotorua and for taking the time to share your experience with others. Regards Kent

Tokoroa
Reviewed 1 week ago via mobile

My dad has moved to Oz to work. We travelled out of town to have dinner. Food was delicious. Price was fare. Lots of parking available. Service was great and workers were awesome. Well worth travelling to and if you love oysters, seafood chowder and lots more yummy kai. then you will love to dine here :)

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Helpful?
Thank RepNz
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Hi RepNz I am pleased we were part of creating some happy memories with your Dad and hope we can welcome you back. Kind Regards Kent

Auckland Region, New Zealand
Reviewed 1 week ago

Arrived with a small group of 15, our bags were speedily delivered to our rooms. Clean, comfortable rooms, with every convenience even of soft and firm pillows, two sets for each bed. Swimming pool, with towels ready for use. Had breakfast/and dinner at the hotel - both buffets - excellent selection

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Thank Sandra S
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Hi Sandra S It sounds like you had a great stay. I hope we can welcome you back in the future. Kind Regards Kent

Palmerston North, New Zealand
Reviewed 2 weeks ago

Right down to towels at the poolside to the extra visit to our room to ensure that we had everything that was needed. Close to town, the Redwood Forest and the lake. We would definitely recommend it and stay there again.

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Thank rogerroger2017
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Hi rogerroger2017 Thanks for taking the time to rate your stay with us. I hope we have the opportunity to welcome you back soon. Regards Kent

Reviewed 2 weeks ago via mobile

Stayed for 6 nights and had an excellent stay. Rooms are clean, staff were friendly, especially chap by the name of Thomas that helped us remain in the same room after we extended our stay many times. Location is also perfect as it's a 5 min drive to town and 5 min drive to the woods for all sorts of...

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Thank Bala K
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Hi Bala K Thanks for taking the time to share your experience. We are lucky to have a number of great staff like Thomas who look after our guests. Regards Kent

Nairobi
Reviewed 2 weeks ago

I visited this place mid December 2016. i think the hotel is quite alright considering it being where it is located. it is very close to Te Puia which is just a walking distance from the hotel. it has beautiful views of some of the geysers of the thermal village which is just right across from behind the hotel. The...

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1Thank sweettully
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Hi Sweettully Thank you for staying with us and for taking the time to provide a review. Whilst it sounds like you had a pretty good time with us I was disappointed to read about your experience with Room Service. I have passed your comments along to our Food & Beverage team so they can do better in the future....

Hastings, New Zealand
Reviewed 2 weeks ago

Large reception area, good restaurant, excellent pool and spa pools in the garden area. The rooms have plenty of space with two queen beds, although the bathroom was a little small. Shower over the bath, so good if you wanted a bath. Plenty of hot water too.

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Thank servicecounts-az
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Hi servicecounts-az Thanks for staying with us and for providing some insights into your experience. We have a number of room configurations available including some with larger bathrooms. I hope we have the opportunity to welcome you back in the future. Regards Kent

Auckland Region, New Zealand
Reviewed 2 weeks ago

Really impressed on our first stay. Very clean and tidy, lovely room and loved the spa and heated pool. The bed was a bit soft for me but I slept well. Good quiet air conditioner in the room too. Area around the spas needs a bit of tender care.

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Thank Gail Linda N
Kent B, Rooms Division Manager at Holiday Inn Rotorua, responded to this review

Thank you for taking the time to share your experience. I will pass on your comments regarding the spa pool area to our maintenance and housekeeping team. Regards Maureen

Singapore, Singapore
Reviewed 2 weeks ago via mobile

This holiday inn is a lot better than the ones I usually see in US. Family friendly with heated pool. Walking distance to te puia Room service food is very reasonably priced and fresh. But the room is dated looking though spacious.

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Thank Chocochu
Kent B, Rooms Division Manager at Holiday Inn Rotorua, responded to this review

Thank you for taking the time to provide feedback on our location and facilities. Regards Maureen

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Holiday Inn Rotorua is a modern hotel overlooking the Whakarewarewa Thermal Reserve and Historical Village. It features: • A free to use heated swimming pool and health club. • Free parking. • Kids Eat and Stay Free. (Up to 2 children under 12.) • Free Wifi for IHG Rewards Club Members. The air-conditioned rooms of Holiday Inn Rotorua offer a modern design and cable TV with free movies and 2 children's channels. Tea and coffee making facilities are provided. The award winning Chapman’s Restaurant and Bar offers an a la carte menu, and buffet, and serves contemporary New Zealand cuisine, matched with a fine wine selection. Room service is available 24/7. The Rotorua Holiday Inn is situated close to all the city's attractions and offers free shuttle pickup from the Rotorua Tourism Information Centre. ... more   less 

Additional Information about Holiday Inn Rotorua

Address: 10 Tryon Street, Rotorua 3201, New Zealand (Formerly Heritage Rotorua)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: €88 - €176 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Holiday Inn Rotorua 4.5*
Number of rooms: 203
Reservation Options:
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Also Known As:
Holiday Inn Rotorua Hotel Rotorua
Heritage Hotel Rotorua
Rotorua Heritage Hotel
Hotel Style:
#3 Green Hotel in Rotorua
#16 Luxury Hotel in Rotorua
#23 Family Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Rotorua staff and other travellers.
7 questions
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Questions? Get answers from Holiday Inn Rotorua staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you do not wish to use stairs/lift as for the 600 series and at the back of the hotel looking over the geo-thermal activity”
 of 5 bubbles 51SandraS51, 16 Feb 2017 | Read review
“Beds are a little soft but slept well”
 of 5 bubbles gaillindan, 13 Feb 2017 | Read review
“Rooms at the front have best views.”
 of 5 bubbles gillfill, 12 Feb 2017 | Read review
“Go for 2nd or 3rd floor, car park side if you want more quiet, otherwise pool side/view is fine also”
 of 5 bubbles Shadow0608, 31 Jan 2017 | Read review
“Somerooms have balconies.”
 of 5 bubbles canoepunkie, 30 Jan 2017 | Read review
5 of 5