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They got everything wrong. Very disappointed. Hopeless restaurant and bar
Got our order wrong
Didn't reserve our table
Lots on the menu unavailable
Disgusting food which was overpriced
Definitely won't be back and will NOT recommend to anybody
We stay here because it's luxury at a good price. The staff are always polite and helpful. The onsite restaurant has great food and the breakfast buffet is the best ever!
Reception has a stand with brochures on all the local attractions and events.
We stayed here for one night, the room was very welcoming warm and the décor was impressive. The Spa bath was okay not what we were expecting but warm, wet and bubbling never the less.
We had a nap in the oh so very comfortable...More
Our family arrived to be told the pool was out of action due to cracks. It is a key part of our winter stay at Rydges for the kids to play in the pool so we were all disappointed. The staff were great and upgraded...More
Walked into our room to find our bed linen wet. Complained and got it changed somewhat quickly. Found the room rather warm without any heating and then found fridge was running 100% of the time because the door would not close. Desk is stained and...More
Management response:Responded 2 weeks ago
Thank you for your feedback. I was truly disappointed to read that you did not enjoy your stay. Your feedback regarding our room furnishings and bathroom shortfalls have been well-noted. We will certainly review your valuable comments with our Housekeeping and Maintenance managers...More
US$94 - US$225 (Based on Average Rates for a Standard Room)
#9 Business Hotel in Rotorua
#30 Family Hotel in Rotorua
#32 Luxury Hotel in Rotorua
Number of rooms
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Thank you 892Janpat for the question. We do have tea and coffee making facilities in our rooms, as well as a sink and bench in our rooms. Please do feel free to send me any further questions you may have. Kind Regards, James... More
Thank you 892Janpat for the question. We do have tea and coffee making facilities in our rooms, as well as a sink and bench in our rooms. Please do feel free to send me any further questions you may have. Kind Regards, James Billing, General Manager
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Almost all the guests on the front page of the reviews (1-10) have good things to say about this hotel then why overall only 59% reviewers have recommended it and hotel is ranked a dismal 59th out of 94? In a small town like Rotorua I would expect Rydges to be in top three if not the best.
18 August 2014|
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Response from James B | Property representative |
Hi Raj S, Thank you for your question. I am not entirely sure how the rating system works through trip advisor, however we are committed to redeveloping our product offering to meet the needs of our guests. The addtiion of... More
Hi Raj S, Thank you for your question. I am not entirely sure how the rating system works through trip advisor, however we are committed to redeveloping our product offering to meet the needs of our guests. The addtiion of FREE WIFI, our RISE Breakfast and Dream Beds are just a few initiatives that we have recently adopted in this area.
More recently the teams effort and passion in this area has been recognised and appreciated by Trip advisor travellers. We look forward to continuing our efforts to improve and redefine our product, and hopefully one day being rated as one of the top ten rated properties in Rotorua.
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"If you have a family check if the pool is fixed before you book, especially if the kids are hoping to swim in..."