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Novotel Rotorua Lakeside

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Novotel Rotorua Lakeside
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2,332 Reviews from our TripAdvisor Community

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Showing 2,190: English reviews
Auckland Central, New Zealand
Reviewed 13 March 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Deirdre R
Ian S, Manager at Novotel Rotorua Lakeside, responded to this review

Tauranga, New Zealand
Reviewed 10 March 2014

Not that happy really. Asked for King beds and only got two doubles. Front desk was not very friendly. I felt that I was taking up his time and he had somewhere else better to be. Everything else good

Review collected in partnership with Accorhotels.com
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Helpful?
Thank DanielDeal
Ian S, Manager at Novotel Rotorua Lakeside, responded to this review

Dear DanielDeal Thank you for the taking the time to review your stay with us, guest feedback both the good and the bad is a vital aspect of our business. I am sorry we did not live up to your expectation s on this occasion and do hope to see you back in the near future. Regards Ian Shipman

Whangarei, New Zealand
Reviewed 7 March 2014

Lovely hotel however we had had a long day and looking forward to a good nights sleep ready for another long day. We were woken up at 11pm with very loud pounding music. This continued for over 2 hours - we were so so tired and just wanted to sleep but couldn't with the noise. Reception said they would ask...

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Helpful?
Thank Xine K
Ian S, Manager at Novotel Rotorua Lakeside, responded to this review

Dear Xine K Thank you for the taking the time to review your stay with us, guest feedback both the good and the bad is a vital aspect of our business. I am sorry we did not live up to your expectations on this occasion and do hope to see you back in the near future. Regards Ian Shipman

Singapore
Reviewed 7 March 2014

Stayed here for 2 days and enjoyed this place. It is just beside the sea or lake and pizzahut. Nice, big and clean room. No free wifi :( Another downside is that the tower rack and clothes hanger on the door are rusty. Please replace them as it is disgusting to have our towers placed on the rusty tower rack....

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Helpful?
Thank Bob G
Ian S, Manager at Novotel Rotorua Lakeside, responded to this review

Dear Bob G Thank you for the taking the time to review your stay with us, guest feedback both the good and the bad is a vital aspect of our business. I am pleased to read that you had a great stay with us and hope the rest of your trip was as memorable. Regards Ian Shipman

Hong kong
Reviewed 3 March 2014

We stayed for two nights and have no complaints at all. The location is excellent - close to cafes and restaurants and the lake. The room was exactly what you expect from this chain of hotels, comfortable bed, large screen TV, fridge, tea and coffee (here is my only complaint - please change to filter coffee instead of instant), good...

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Helpful?
1Thank Julia T
Ian S, Manager at Novotel Rotorua Lakeside, responded to this review

Dear Julia T Thank you for the taking the time to review your stay with us, guest feedback both the good and the bad is a vital aspect of our business. I am pleased to read that you had a great stay with us and hope the rest of your trip was as memorable. Regards Ian Shipman

Farnham Common, United Kingdom
Reviewed 1 March 2014

Very nice hotel in a great location. Convenient for everything. Breakfast is good, the rooms are clean and roomy, but a little tired, (refurbishment is due soon), the lobby area has recently been refurbished. Only downside is the free wifi is too slow and too restricted. Like most NZ hotels they need to catch up with their client's needs with...

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Helpful?
Thank Chris P
Ian S, Manager at Novotel Rotorua Lakeside, responded to this review

Dear Chris P Thank you for the taking the time to review your stay with us, guest feedback both the good and the bad is a vital aspect of our business. I am pleased to read that you had a great stay with us and hope the rest of your trip was as memorable. Regards Ian Shipman

Christchurch, New Zealand
Reviewed 1 March 2014 via mobile

I has a small suite was very nice. Amazing bed and wonderful pillows but there were no opening windows which I found very claustrophobic. The air con works well although was pretty noisy. The staff were very friendly and helpful. The restaurant was really good. Would stay again

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Helpful?
1Thank Msmolly58
Ian S, Manager at Novotel Rotorua Lakeside, responded to this review

Dear Msmolly58 Thank you for the taking the time to review your stay with us, guest feedback both the good and the bad is a vital aspect of our business. I am pleased to read that you had a great stay with us, with regards to the windows we find that due to the sulphurous smell that is prevalent at...

Omer, Israel
Reviewed 28 February 2014

Excellent location and friendly. service. The rooms where very clean. The buffet breakfast had a good food selection and was open early to accomodate groups. However the public areas amenities are in need of repair. Lobby seatings are worn and shaby. Carpets need replacement and public wi-fi is not up to demand.

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Helpful?
Thank julo972
Ian S, Manager at Novotel Rotorua Lakeside, responded to this review

Dear Julian S Thank you for the taking the time to review your stay with us, guest feedback both the good and the bad is a vital aspect of our business. I am pleased to read that you had a great stay with us, we will however look into the aspect of your review that you mentioned in order to...

Newport Beach, California
Reviewed 24 February 2014

Great location! The lake and area restaurants are an easy walk from the hotel. I paid to upgrade to a "lake view" room and feel it was worth the extra expense. If you are on a budget, the Ibis Hotel is directly next door, so you get the same great location for less. That said, the Novotel's hallway carpet outside...

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Helpful?
Thank Corena J
Ian S, Manager at Novotel Rotorua Lakeside, responded to this review

Dear Julian S Thank you for the taking the time to review your stay with us, guest feedback both the good and the bad is a vital aspect of our business. I am pleased to read that you had a great stay with us, we will however look into the aspect of your review that you mentioned in order to...

Auckland, New Zealand
Reviewed 23 February 2014 via mobile

Went here with 3 of my friends. Hotel has got really nice views and excellent location. A minute walk to best eateries in rotorua. But such a big hotel doesn't have valet parking? Even the air conditioning in the room wasn't good enough. But overall good experience. If you decide to stay here please make sure u don't go for...

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Helpful?
Thank Likhil
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this review

Dear Likhil, Thank you for your review. While as a 4.5 star Hotel we don't offer valet parking, we do offer free parking for our guests. I have passed your comments on to the Chef as we have been working hard on improving the breakfast, including adding a full Asian breakfast and gluten free range of items, as well as...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
Novotel Rotorua Lakeside is ideally situated near the shores of lake Rotorua and withing meters of the CBD and restaurant sector.. The hotel has 199 modern, spacious accommodation rooms, some with stunning lake views, including 11 suites and the prestigious Royal suite. All bedrooms have either a king or two double beds, en-suite with shower over bath, mini bars and safes. Guests also have access to our fully equipped gym, indoor heated pool and geothermal plunge pools. Atlas cafe and restaurant is open all year round, serving guests and visitors from the extensive buffet and ala-carte dining. Our Hotel bar Clarke's is the perfect place to relax and enjoy a drink fireside or catch up with friends over a shared platter on our outdoor courtyard. ... more   less 

Additional Information about Novotel Rotorua Lakeside

Address: Lake End Tutanekai Street, Rotorua 3215, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: €83 - €239 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Rotorua Lakeside 4.5*
Number of rooms: 199
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR and Agoda so you can book your Novotel Rotorua Lakeside reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Rotorua Lakeside Hotel Rotorua
Accor Rotorua Lakeside
Rotorua Novotel
Hotel Style:
#15 Business Hotel in Rotorua
#15 Luxury Hotel in Rotorua
#25 Family Hotel in Rotorua
#33 Romantic Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Rotorua Lakeside staff and other travellers.
8 questions
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Adelaide, South Australia, Australia
Phoenix, Arizona
4 months ago
Auckland, Auckland, New Zealand
over a year ago
Tauranga, New Zealand
over a year ago

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Questions? Get answers from Novotel Rotorua Lakeside staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“While the rooms facing the lake do have a great view, the bar is directly below and the noise can keep you up.”
 of 5 bubbles 943camw, 24 Feb 2017 | Read review
“Rooms at higher levels have great views”
 of 5 bubbles spinx1973, 23 Feb 2017 | Read review
“We had a room on 5th floor on the corner, great views of the lake and parks. .”
 of 5 bubbles KapaluaKat, 22 Feb 2017 | Read review
“Lake view from our room on 5th floor”
  • view from room 511
 of 5 bubbles midunkley, 21 Feb 2017 | Read review
“No problems with noise, love both our stay here”
 of 5 bubbles KimberleyL96, 19 Feb 2017 | Read review
5 of 5