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Novotel Rotorua Lakeside

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Novotel Rotorua Lakeside
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2,324 Reviews from our TripAdvisor Community

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Showing 2,182: English reviews
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North Yorkshire, United Kingdom
Reviewed 2 days ago NEWvia mobile

We were lucky enough to have a room overlooking the lake. The room however had chips out of the washhandbasin and they use very cheap toilet paper. Didn't find the staff particularly helpful, on asking for ideas of what to do on a rainy day all she could come up with was the shopping mall!

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Helpful?
Thank Jenny L
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this review

Dear Jenny L, Thank you for taking the time to comment on your stay with us. I am glad to see you enjoyed the view from your room. However, I was disappointed to read your comments regarding the staff, and I will address this with the team directly - we pride ourselves on excellent customer service, and I do apologies...

Moorooka
Reviewed 2 days ago NEW

Physically the hotel was lovely. Spacious rooms, lobby, impressive restaurant and cozy comfy bar, and terrific use of natural springs for geothermal pools. However some systems lacking: My room is available for cleaning all morning until 1.45pm....yet not done . I rest for one hour, and ring reception to explain, and request room clean whilst I have a 45m swim....

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Vivienne P
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this review

Dear Vivienne P, Thank you for taking the time to share your feedback. It is pleasing to read that your stay was, on majority, a comfortable and pleasing one. However, I do apologies for your room not being serviced. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please get...

Auckland Region, New Zealand
Reviewed 3 days ago NEW

Staff at Novotel Rotorua are tops in their service and friendliness, from reception, room service to Atlas Restaurant and Clarke's Bar. We even get a personalised welcome card from General Manager, Edward Judd. We stay here every year for its cheap as $49 seafood buffet (Accor Members get 50% discount) and indoor heated pool. Our double room is spacious and...

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Helpful?
Thank KimberleyL96
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this review

Dear KimberleyL96, Thank you for your amazing 5 star review. It was a pleasure to welcome you to our hotel. I am so happy to see that you enjoyed your stay and received such great service from our staff. I will make sure to let them know! We look forward to having you back again!

DC
Reviewed 4 days ago NEWvia mobile

This hotel wasn't too bad. The rooms were small and bathroom tiny. The hot tub by the pool was amazing and even though we visited in winter, after sitting in the thermal water for 20 minutes it warmed us to the bones and we were able to sleep well and comfortably. Location is very ideal to several restaurant options. Staff...

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Helpful?
Thank Samira N
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this review

Dear Samira N, Thank you for your kind review. I am so glad to see that you enjoyed your stay with us and found the staff and facilities to your liking. We look forward to your next visit!

Rotorua, New Zealand
Reviewed 6 days ago NEW

A birthday dinner for my wife, who wanted to eat at a smart location. We chose the Novotel for a buffet meal. There was a good selection of cold dishes. The seafood chowder was bland and disappointing. The only warm vegetables on offer were broccoli and croquet potatoes. My wife asked for a salmon steak which arrived after she had...

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Helpful?
Thank ostepo399
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this review

Dear ostepo399, Thank you for taking the time to review our property. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the...

Waukesha, Wisconsin
Reviewed 1 week ago via mobile

Good location to walk to see the harbor and Government Gardens and Eat Street. Beautiful lobby and warm, welcoming lounge with the fire going even at 6:15 am. Two concerns: the carpets in my room and the third floor hall needed cleaning badly, and condensation was a problem after morning showers without any fan in the bathroom.

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Helpful?
Thank 262DianeV2014
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this review

Dear 262DianeV2014, Thank you for your kind review. I am glad to see you appreciate the convenient hotel location. Thank you also for the feedback about the carpets and also the condensation in the bathroom. Rest assured that your comments have been documented and will certainly be looked into. Again, thank you for sharing your thoughts and I hope that...

Reviewed 1 week ago via mobile

Stay 2 nights on a recent trip. Staff extremely friendly and helpful. Provide excellent advise on places to visit. Room was very clean and received an upgrade with views over the lake. Meals in restaurant were reasonably price and of a high standard. Bar was relaxing with friendly staff. Highly recommended.

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Helpful?
Thank Jerratouch
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this review

Dear Jerratouch, Thank you for your amazing 5 star review! It was a pleasure to welcome you to our hotel. I was especially pleased to see that you received such excellent service from our staff, I will make sure to let them know! We hope to see you back again soon.

Canberra, Australia
Reviewed 1 week ago via mobile

The location of this hotel is great. However the hotel itself is a bit overpriced.. for the price per night I expected a bit nicer -the shower curtains need to go! The restaurant however is amazing & definitely worth visiting

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Helpful?
Thank a_lixx89
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this review

Dear a_lixx89, Thank you for providing a review of our hotel. I am happy to see that you enjoyed our great location and also your visit to the restaurant! Rest assured that we will most definitely look into all your concerns mentioned. I do hope that we have the opportunity to welcome you back to the hotel again at some...

Reviewed 1 week ago

Rotorua was our third stoppage but Novotel was not as great as the brand. The rooms are quite small. The washroom was too old. The location of the hotel is perfect. the hotel has small pool which is warm and several hot pools for relaxing. they give you free parking. the room which we chose was a lake view room,...

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Helpful?
Thank Arpit M
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this review

Dear Arpit M, Thank you for taking the time to share your feedback. I am glad to see that you enjoyed our location and also the view from your room. We will most definitely look into all your concerns mentioned. I do hope that we have the opportunity to welcome you back to the hotel again at some stage in...

Auckland Region, New Zealand
Reviewed 2 weeks ago via mobile

We stayed here for one night on a road trip. The check in took a while as the guy checking us in was on a call with another guest which wasn't very professional. The check out was quick. The hotel itself is at a very handy location being close to bars and restaurants. We used the spa pool which was...

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Helpful?
Thank Prin_NZ
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this review

Dear Prin_NZ, Thank you for taking the time to comment on your stay with us. It is pleasing to read that your stay was, on majority, a comfortable and pleasing one. However, I do apologies for the slow check-in. I have shared your comments with the team and we will put a higher focus on this area. We hope to...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
Novotel Rotorua Lakeside is ideally situated near the shores of lake Rotorua and withing meters of the CBD and restaurant sector.. The hotel has 199 modern, spacious accommodation rooms, some with stunning lake views, including 11 suites and the prestigious Royal suite. All bedrooms have either a king or two double beds, en-suite with shower over bath, mini bars and safes. Guests also have access to our fully equipped gym, indoor heated pool and geothermal plunge pools. Atlas cafe and restaurant is open all year round, serving guests and visitors from the extensive buffet and ala-carte dining. Our Hotel bar Clarke's is the perfect place to relax and enjoy a drink fireside or catch up with friends over a shared platter on our outdoor courtyard. ... more   less 

Additional Information about Novotel Rotorua Lakeside

Address: Lake End Tutanekai Street, Rotorua 3215, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: €120 - €235 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Rotorua Lakeside 4.5*
Number of rooms: 199
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR, Agoda and Travelocity so you can book your Novotel Rotorua Lakeside reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Rotorua Lakeside Hotel Rotorua
Accor Rotorua Lakeside
Rotorua Novotel
Hotel Style:
#13 Luxury Hotel in Rotorua
#15 Business Hotel in Rotorua
#25 Family Hotel in Rotorua
#33 Romantic Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Rotorua Lakeside staff and other travellers.
8 questions
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Adelaide, South Australia, Australia
Phoenix, Arizona
3 months ago
Auckland, Auckland, New Zealand
over a year ago
Tauranga, New Zealand
over a year ago

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Questions? Get answers from Novotel Rotorua Lakeside staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No problems with noise, love both our stay here”
 of 5 bubbles KimberleyL96, 19 Feb 2017 | Read review
“Lake View Rooms are Preferable.”
 of 5 bubbles 32arpitm, 9 Feb 2017 | Read review
“Get a corner suite if you can!!”
 of 5 bubbles L867LOmarkd, 2 Feb 2017 | Read review
“Any room is good as less traffic around”
  • Beds
  • Table
 of 5 bubbles Ashok2906, 30 Jan 2017 | Read review
“Corner Rooms were large with lakeside view..”
 of 5 bubbles Pragati2712, 16 Jan 2017 | Read review
5 of 5