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Princes Gate Hotel

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715 Reviews from our TripAdvisor Community

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Showing 684: English reviews
Palmerston North, New Zealand
Reviewed 20 September 2015 via mobile

Awesome stay, were friendly very helpful regarding where to eat and entertainment! Unit was lovely and clean and appeared to be freshly updated! Will be sure in staying there again in the future! Unfortunately weather wasn't great but very close to town and water front!

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Helpful?
Thank wendyloo2015
PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this review

Dear wendyloo2015, Thanks for your great comments regarding your stay at the Princes Gate Hotel recently. We are pleased you enjoyed your stay and that our helpful staff were of assistance to you. We look forward to welcoming you back next time you are in Rotorua.

Reviewed 14 September 2015 via mobile

Fantastic and helpful staff! The atmosphere of princes gate hotel suites all ages. Located centrally in rotorua, allows for easy walking distance to many sightseeing attractions. The rooms were clean and up to date, with an old school vibe. Would recommend, and definitely will be visiting again.

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Helpful?
Thank Sean C
PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this review

Dear Sean C, Thanks for your wonderful comments on our hotel following your stay. We are pleased you enjoyed the hotels atmosphere and hotel recommendation. We also appreciate your comments on our fantastic team!! We look forward to welcoming you back.

Reviewed 12 September 2015

This hotel has one of the best 'foyers' I have ever had the pleasure spending in time in. The room was great for a single night - though wouldn't have been suitable for a longer size given the small size and no window other than the in the door that led out onto a balcony. There are rooms in other...

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Helpful?
Thank Holly P
PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this review

Hi Holly P, Thank you for your lovely comments on our hotel and in particular the Foyer. As you also note, we do have rooms of varying configurations and locations with the hotel, each offering a different experience. We look forward to being able to welcome you back to the Princes Gate Hotel.

Reviewed 5 September 2015 via mobile

Best love about it is the location. Just across the town bus station, next door to the government gardens, and walking distance to other tourist attractions and establishments. Next was the hotel itself. Its old and victorian but the rustic charm blends well with the updates made. And it smells like powder :) They have a complete facility needed by...

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Helpful?
Thank Ana Maria A
PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this review

Dear Ana Maria A, Thanks for your fantastic feedback on the hotel, its team members and that surprise Kiwi Cocktail!! it was lovely having you both here and we look forward to welcoming you back next time you are in NZ.

Southport, United Kingdom
Reviewed 4 September 2015 via mobile

This Hotel was lovely on the outside, it was nice inside also, the rooms was ok, I know it's a Historic building but..... The whole place looks like it needs updating on the inside and bit more cleaning around the place. Only stayed one night as this was a surprise for me. As we had booked a event for the...

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Helpful?
Thank Yuen L
PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this review

Dear Yuen L, Thank you for taking the time to comment on your recent stay with us. We are very proud of the hotels history and decor, although we do appreciate some of the decor may not appeal to everyone. We are pleased you otherwise enjoyed your time with us.

Hong Kong, China
Reviewed 4 September 2015

We went for their high tea session, nice food (esp. the scones) with elegant tableware, decent service and reasonable price. Love the music they played during our meal and the atmosphere are quite relaxing, would love to go again.

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Thank patatayan
PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this review

Dear patatayan, Thank you for taking the time to review our High Tea. We pride ourselves on offering a great experience within historical surroundings and are pleased you enjoyed your time with us. It would be wonderful to welcome you back.

Los Angeles, California, United States
Reviewed 2 September 2015 via mobile

Princes Gate is not one of these sleek, modern palaces. I felt a little like I should have changed into my traveling hat and riding habit before I checked in here, because the front lobby looks like an 1800s living room. The rooms are clean and comfortable, although a little shabby and with some idiosyncrasies associated with an older property....

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Thank Katie T
Auckland, New Zealand
Reviewed 1 September 2015

The room was roasting hot, bear in mind the radiators may be turned up to the max. Room service is charged with a 5 dollar surcharge. The maitre d' at breakfast was hilariously unfriendly, archaic and snobby, the atmosphere was uncomfortable. On checkout Grant was rude, condescending, unapologetic and frankly terrible as front of house, didn't even say goodbye.

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3Thank DCC23
PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this review

Dear DCC23, Please accept our apologies for the lapse in service from our team when you stayed with us recently. This is completely inexcusable and we will be reiterating to ALL team members our expected levels of service. In regards to your room, please note the radiators are individually controlled in each room and can be turned off at any...

Auckland, New Zealand
Reviewed 1 September 2015 via mobile

The room was clean, warm and cozy. We went to the hotel's restaurant very late for dinner. They kept the kitchen open that night to accommodate dinner for 20 people. Everyone had an amazing meal. Staff very friendly and the hot pools are not to be missed. Hotel situated by the lake and good restaurants. For sure I'll stay there...

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Helpful?
Thank Camelia C
Auckland Region, New Zealand
Reviewed 30 August 2015

We stayed in a 2 bedroom suite, which we loved. We felt extremely comfortable & relaxed during our stay. We had dinner in the restaurant on our first night which was absolutely outstanding, & room service for the 2nd night of our stay, which again was very nice. We had a great stay and we will be back!!!!

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Helpful?
Thank Lisa B

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Princes Gate Hotel, the ideal accommodation whilst staying in Rotorua. The most famous Hotel in Rotorua built in 1897. This timeless, beautiful hotel is privately owned and operated. Our hotel rooms offer style and sophistication that depict a bygone era. The Princes Gate Hotel is not just a hotel but also an attraction. It has been masterfully restored through passionate attention to details. We look forward to having you stay with us in our beautiful & grand Princes Gate Hotel. ... more   less 

Additional Information about Princes Gate Hotel

Address: 1057 Arawa Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: €82 - €233 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Princes Gate Hotel 4.5*
Number of rooms: 50
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Also Known As:
Princes Gate Rotorua
Hotel Princes Gate
Hotel Style:
#10 Business Hotel in Rotorua
#28 Romantic Hotel in Rotorua
#30 Luxury Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Princes Gate Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't go in any "Classic double" and dont accept a "balcony" on the ground floor. Avoid room 7”
 of 5 bubbles C2395YEkevinl, 26 Feb 2017 | Read review
“Make sure you know that the room is what you want”
 of 5 bubbles 441gerardr, 13 Feb 2017 | Read review
“Upgrade to suites for more space and air-conditioning coming to them first”
 of 5 bubbles Lostsoul92, 1 Feb 2017 | Read review
“Get a room on the 1st floor to avoid the noise”
 of 5 bubbles 938garryy, 31 Jan 2017 | Read review
“The estate rooms are quiet”
 of 5 bubbles LynnR18, 19 Jan 2017 | Read review
5 of 5