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Wai Ora Lakeside Spa Resort

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#28 of 93 Hotels in Rotorua
Certificate of Excellence
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Wai Ora Lakeside Spa Resort
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413 Reviews from our TripAdvisor Community

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Showing 388: English reviews
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Phoenix, Arizona
Reviewed 4 days ago NEW

The place was great - on the edge of the lake - 10 minutes out of town - You have to go to Hell's Gate - ado the private mud baths !! Definite rent a swim suit - the rest of your clothing will remind you of your trip for a month !!

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1Thank ian_bridgetech_net
Carson City, Nevada
Reviewed 1 week ago NEW

This hotel is outside Rotorua a ways - probably an hour+ walk to downtown. The rooms are nice, but not especially out of the ordinary. There aren't any true lake view rooms, but each room on the bottom has a porch with chairs. One can go through the spa property gate and right onto the beach for a nice walk....

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1Thank foodiefool_10
Whanganui, New Zealand
Reviewed 1 week ago NEWvia mobile

Was treated to two nights here in Rotorua as part of my birthday celebrations by hubby. On being welcomed at reception I was gifted with a personalised birthday card which was a nice touch. Even though the room was alot smaller than I expected it had a decent sized very comfortable bed with extra pillows if required. Kettle needs filling...

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1Thank rmw_9
Reviewed 1 week ago

This hotel is not a lavish property, but is certainly a place to relax and enjoy the nature. From the time we checked in and to the time we checked out everything was just perfect. Clean and calm environment where staffs are very helpful. Binod the night manager in particular was very wonderful and professional who made sure that we...

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1Thank Paul B
Portobello, New Zealand
Reviewed 2 weeks ago

The $200+ room was small, with minimal facilities. You can boil water but you have to use the bathroom sink to get water and to clean up. There are tea, coffee, cups, glasses in a tiny alcove with no light. It is almost impossible to plug a computer in anywhere near the desk - you have to get under the...

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Helpful?
Thank seanmanning2017
WaiOra_Manager, Manager at Wai Ora Lakeside Spa Resort, responded to this review

Dear Seanmanning2017, Thank you for taking the time to review our property. First of all, I would sincerely like to apologise that your overall experience did not meet your expectation. It is certainly disappointing to read about your experience. It is comments like yours that helps us improve. Rest assured your comment has been shared with our senior management team...

Auckland Region, New Zealand
Reviewed 2 weeks ago

Wanted a special weekend away for our anniversary. The main was average, the breakfast bad (don't have the pancakes) we had a superior room and had 2 sky channels and pillows I would expect at a hostel. I am pregnant and couldn't have a spa but was happy to swim in the pool, but it was so cold we went...

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Thank Mandy M
WaiOra_Manager, Manager at Wai Ora Lakeside Spa Resort, responded to this review

Dear Mandy M, Thank you for taking the time to review our property. Happy belated Anniversary. I would sincerely like to apologise for your over all experience as it did not meet your expectations. Our rooms have three Sky Channels and a set of national channels and we also offer complimentary DVD library use for our in-house guests. The room...

Nantucket, Massachusetts
Reviewed 3 weeks ago

We enjoyed every aspect of the Wai Ora. The staff were the most hospitable encountered. Highly recommend a stay here. Checking in was as easy as it gets. Location is perfect. We will reserve here again when the opportunity exists.

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1Thank anthonyW7890SG
WaiOra_Manager, Front Office Manager at Wai Ora Lakeside Spa Resort, responded to this review

Dear anthonyW7890SG, Thank you very much for your kind words and a 5-star rating. It is comments like yours that keeps our team highly motivated. It is always a pride to hear that our guests enjoyed their overall WaiOra experience. Your comment has been shared with the team and we are very delighted. Thank you once again. We eagerly look...

Pittsburgh, Pennsylvania
Reviewed 3 weeks ago via mobile

Guest are #1. The service at this resort is amazing. They truly treat you like you are their only guest. Great recommendations great support in figuring out what is going to make you happy. We traveled from half way around the world and still they made me feel at home. Ok so they also have great spa and are affiliated...

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Helpful?
Thank WillEPie
WaiOra_Manager, Manager at Wai Ora Lakeside Spa Resort, responded to this review

Dear WillEPie, Thank you for sharing your experience here at the WaiOra Lakeside Spa Resort and an excellent 5-star review. Wow! Our guests are our biggest jewel, Guests are always #1, and to hear about your experience has brought a massive pride and satisfaction to our team. It is a pleasure to serve and look after our guests. It is...

Newcastle, Australia
Reviewed 4 weeks ago via mobile

Location isn't particularly great as it's out of town. The room was good, showers were good. We booked patio with Lakeview but didn't realise that the "patio" was the footpath which made it quite awkward to sit outside or have privacy. Breakfast wasn't incl. with room which we were happy to pay but we were offered coffee/orange juice at no...

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Helpful?
Thank taylor_lc0123
WaiOra_Manager, Manager at Wai Ora Lakeside Spa Resort, responded to this review

Dear taylor_lc0123, Thank you for taking the time to review on our property. I am glad to hear regarding your overall experience here at the WaiOra Lakeside Spa Resort. Our location is one of our pride. I also would like to sincerely apologies in regards to the open patio structure of the resort. In regards to your breakfast, I am...

Sydney, Australia
Reviewed 4 weeks ago

very kind staff, superb service in spa (but be sre to reserve in advance), excellent restaurant, and they drive you to hell's gate and into town to the supermarket. really enjoyed our stay there. The only minus is that the front desk is a bit disorganized and our bill was wrong. But all was corrected with a big smile.

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1Thank Sahar A
WaiOra_Manager, Manager at Wai Ora Lakeside Spa Resort, responded to this review

Dear Sahar A, Thank you very much for taking the time to review on our property. Your comment is highly appreciated. It is very pleasing to hear regarding your overall experience here at the WaiOra Lakeside Spa Resort. It is very disappointing to read that front desk was a let down. Please be assured that this is not a common...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Beachfront
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Wai Ora Lakeside Spa Resort is situated on the picturesque shores of Lake Rotorua in quiet parklike surroundings only 3 mins from Rotorua Airport,and 12 mins to the famous geothermal attractions of Rotorua. This award winning resort hotel features luxurious accommodation with private balconies or courtyards with views to the lake; New Zealand's award winning fine dining Mokoia Restaurant specialising in indigenous herbs and spices which creates amazing taste sensations including a daily full vegetarian menu; superb personal service; relaxing Manary English lounge bar and the internationally acclaimed Wai Ora Day Spa featuring the 2011 and 2012 World Luxury Spa Award winning "New Zealand Cultural Spa "regime based on the geothermal muds of Rotorua and wellness practices of the Maori. Rotorua's only World Luxury Spa Award winner. Enjoy the tranquility of the landscaped gardens and serene sounds of the meandering spring feed stream as you enjoy the hot and cold pools, steam room and sauna that make up the Wai Ora Spa Water Experience. The ideal Rotorua relaxation, spa, food taste sensations destination and accommodation base for all other Rotorua activities. ... more   less 

Additional Information about Wai Ora Lakeside Spa Resort

Address: 77 Robinson Avenue, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: €115 - €253 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Wai Ora Lakeside Spa Resort 4.5*
Number of rooms: 30
Reservation Options:
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Also Known As:
Wai Ora Lakeside Hotel
Wai Ora Lakeside Resort
Hotel Style:
#3 Top resorts Hotel in Rotorua
#7 Business Hotel in Rotorua
#12 Spa Hotel in Rotorua
#23 Luxury Hotel in Rotorua
#30 Romantic Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Wai Ora Lakeside Spa Resort staff and other travellers.
5 questions
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Kuala Lumpur, Malaysia
Duluth, Minnesota
over a year ago
Cheboygan, Michigan, United States
over a year ago

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Questions? Get answers from Wai Ora Lakeside Spa Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bottom rooms have covered porches for sun or rain.. NEVER OPEN YOUR WINDOWS AT NIGHT - the bugs will get in.”
 of 5 bubbles foodiefool_10, 18 Mar 2017 | Read review
“Rooms near to the lake end looks much nicer.”
 of 5 bubbles , 16 Mar 2017 | Read review
“Go to the other place”
  • Plugging in the computer
  • How to find the socket
 of 5 bubbles seanmanning2017, 9 Mar 2017 | Read review
“For a superior room I would have expected comfy pillows, and more than 2 sky channels. If I pay that price I expect at east what I have at home or better. ”
 of 5 bubbles 451mandym, 7 Mar 2017 | Read review
“Swimming towels would be useful, having to use the same one to shower wasn't nice ”
 of 5 bubbles louindag, 10 Feb 2017 | Read review
5 of 5