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Wai Ora Lakeside Spa Resort

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#29 of 93 Hotels in Rotorua
Certificate of Excellence
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Wai Ora Lakeside Spa Resort
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405 Reviews from our TripAdvisor Community

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Showing 380: English reviews
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Newcastle, Australia
Reviewed 3 days ago NEWvia mobile

Location isn't particularly great as it's out of town. The room was good, showers were good. We booked patio with Lakeview but didn't realise that the "patio" was the footpath which made it quite awkward to sit outside or have privacy. Breakfast wasn't incl. with room which we were happy to pay but we were offered coffee/orange juice at no...

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Thank taylor_lc0123
Sydney, Australia
Reviewed 1 week ago

very kind staff, superb service in spa (but be sre to reserve in advance), excellent restaurant, and they drive you to hell's gate and into town to the supermarket. really enjoyed our stay there. The only minus is that the front desk is a bit disorganized and our bill was wrong. But all was corrected with a big smile.

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1Thank Sahar A
WaiOra_Manager, Manager at Wai Ora Lakeside Spa Resort, responded to this review

Dear Sahar A, Thank you very much for taking the time to review on our property. Your comment is highly appreciated. It is very pleasing to hear regarding your overall experience here at the WaiOra Lakeside Spa Resort. It is very disappointing to read that front desk was a let down. Please be assured that this is not a common...

Reviewed 2 weeks ago

The hotel rooms are clean and quiet and the grounds are lovely Good staff. right on the lake a bit out of town which is nice. They have their own mineral pool and hot tubs if you don't want to go to the hot springs.

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Helpful?
Thank xxvvxx
WaiOra_Manager, Manager at Wai Ora Lakeside Spa Resort, responded to this review

Dear xxvvxx, Thank you very much for your review. Our team is very delighted to hear regarding your experience. Our spa facility, service and location is our pride and to hear you enjoyed the facility, it has certainly brought a smile to our team. Thank you once again. We look forward to hosting you near future.

Reviewed 2 weeks ago via mobile

We recently stayed here as part of our honeymoon. The service is exceptional, staff were always willing to help and really went above and beyond to ensure we had the best stay possible. We dined at the restaurant and the food was incredible, again the service was great also. We purchased a room package with massage, this was well organised...

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Helpful?
Thank RenaeElizabeth
WaiOra_Manager, Manager at Wai Ora Lakeside Spa Resort, responded to this review

Dear RenaeElizabeth, Thank you for your wonderful review and a 5-star rating. It is always pleasing to read a comment like yours andit brings a smile and joy to our team to see a happy guests. I have also shared your feedback with our team, and we are delighted. Thank you for the recommendation. We eagerly wait for your return....

Rotorua, New Zealand
Reviewed 2 weeks ago

We had one night for our wedding anniversary and had a very nice night. We dined in the restaurant and both had an excellent meal and the service was impressive. Our room was nice and bed comfortable. Overall a very nice place to spend our anniversary although quite expensive but happy as it was a special time.

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Thank daharpers
WaiOra_Manager, Manager at Wai Ora Lakeside Spa Resort, responded to this review

Dear daparpers, Happy belated Wedding Anniversary. Thank you for an amazing review. I am very delighted to hear from you. Your comment has been shared with the team and we are very delighted. We look forward to hosting you in near future. Warm Regards, Aayush Silwal

Waiheke island
Reviewed 2 weeks ago

Amazing place, amazing staff, amazing food. Definitely recommend and can't wait to start planing our next trip. Perfect spot right on the lake, waking up to the view was refreshing. Great value for money!

Review collected in partnership with this hotel
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Thank louindag
WaiOra_Manager, Manager at Wai Ora Lakeside Spa Resort, responded to this review

Kiaora louindag, Thank you very much for a wonderful review and a 5-star rating. Our team here at Mokoia Restaurant, WaiOra Lakeside Spa Resort is very delighted to hear regrading your overall experience. Thank you for the recommendation and we look forward to hosting you very soon. Our team is eagerly waiting for your return. Warm Regards, Aayush Silwal

Croydon, Australia
Reviewed 4 weeks ago

The room was nice enough, but the accommodation was overall a bit of a disappointment. It was just little things - the service was average, the hallway floor on the way to our room was slanted, the DVD library offered was a DVD wallet filled with what looked like burned DVDs. Just had a bit of a tacky feel about...

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Thank Evan C
WaiOra_Manager, Manager at Wai Ora Lakeside Spa Resort, responded to this review

Dear Evan C, Thank you for taking the time to review our property. It is very disappointing to hear regarding your overall experience; at the same time, it is also very pleasing to read that you liked our room. I would sincerely like to apologize as we did not meet your expectations. On the other hand, I am very surprised...

Reviewed 5 weeks ago via mobile

My partner and I loved this place. Very relaxing birthday weekend. Clean rooms. Took a bit of getting used to keeping the doors closed or lights off to keep the bugs out, but you're literally right next to the lake, so it's to be expected really. It was worth it. We spent our last night dinning at the award winning...

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1Thank Courtney T
WaiOra_Manager, Manager at Wai Ora Lakeside Spa Resort, responded to this review

Dear Courtney T, Wow! Thank you for such an amazing 5-star review. First of all, Happy belated Birthday once again. Our team is delighted to hear regarding your overall WaiOra Experience. It is comment like yours that motivates and encourages our team. We are very glad to hear that you enjoyed our service, spa, accommodation and restaurant facilities. Please accept...

Australia
Reviewed 20 January 2017

Had the pleasure of being treated to a day and night at this Resort,not really well sign posted but found it in the end. Staff at reception very friendly and accommodating to ones needs. Was shown around the complex and advised times spa's and sauna in use till.Had a bar and a cosy little restaurant by the way the food...

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Thank jontue
WaiOra_Manager, Manager at Wai Ora Lakeside Spa Resort, responded to this review

Dear Jontue, Thank you for choosing to stay with WaiOra lakeside Spa Resort and a 5 star rating. I am very pleased to hear regarding your overall WaiOra Experience. We pride our location, service and meal here at the Resort. Thank you for your detailed review. I would like to sincerely apologise as you had some trouble locating us. Our...

Auckland, New Zealand
Reviewed 17 January 2017

We stayed one night and had a Lovers Delight package deal at Wai Ora 4.5 star accomodation and spa resort at the beginning of January while on holiday in the Rotorua area. I chose this resort among so many others nice hotels because of good people reviews, wonderful presentation of the resort, reasonably good package deals and award winning restaurant....

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3Thank 758elenae
WaiOra_Manager, Manager at Wai Ora Lakeside Spa Resort, responded to this review

Dear 758elenae, Thank you for taking the time to review our property. It is disappointing to hear regarding your overall experience and I would like to sincerely apologize as your experience did not meet your expectations. Please be assured that your comment has been shared with the team and appropriate measures will be taken. If you would like to further...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Beachfront
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Wai Ora Lakeside Spa Resort is situated on the picturesque shores of Lake Rotorua in quiet parklike surroundings only 3 mins from Rotorua Airport,and 12 mins to the famous geothermal attractions of Rotorua. This award winning resort hotel features luxurious accommodation with private balconies or courtyards with views to the lake; New Zealand's award winning fine dining Mokoia Restaurant specialising in indigenous herbs and spices which creates amazing taste sensations including a daily full vegetarian menu; superb personal service; relaxing Manary English lounge bar and the internationally acclaimed Wai Ora Day Spa featuring the 2011 and 2012 World Luxury Spa Award winning "New Zealand Cultural Spa "regime based on the geothermal muds of Rotorua and wellness practices of the Maori. Rotorua's only World Luxury Spa Award winner. Enjoy the tranquility of the landscaped gardens and serene sounds of the meandering spring feed stream as you enjoy the hot and cold pools, steam room and sauna that make up the Wai Ora Spa Water Experience. The ideal Rotorua relaxation, spa, food taste sensations destination and accommodation base for all other Rotorua activities. ... more   less 

Additional Information about Wai Ora Lakeside Spa Resort

Address: 77 Robinson Avenue, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: €124 - €249 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Wai Ora Lakeside Spa Resort 4.5*
Number of rooms: 30
Reservation Options:
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Also Known As:
Wai Ora Lakeside Hotel
Wai Ora Lakeside Resort
Hotel Style:
#3 Top resorts Hotel in Rotorua
#7 Business Hotel in Rotorua
#12 Spa Hotel in Rotorua
#22 Luxury Hotel in Rotorua
#30 Romantic Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Wai Ora Lakeside Spa Resort staff and other travellers.
5 questions
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Kuala Lumpur, Malaysia
Duluth, Minnesota
over a year ago
Cheboygan, Michigan, United States
over a year ago

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Questions? Get answers from Wai Ora Lakeside Spa Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Swimming towels would be useful, having to use the same one to shower wasn't nice ”
 of 5 bubbles louindag, 10 Feb 2017 | Read review
“Most rooms quite,backdrop Lake Rotorua,heat pumps in rooms.”
 of 5 bubbles jontue, 20 Jan 2017 | Read review
“I'd choose the deluxe room with lake views from room and balcony. Also much more spacious with more facilities.”
 of 5 bubbles FidKirst, 10 Dec 2016 | Read review
“Ask for an upstairs room on the north side facing the lake.”
 of 5 bubbles ESTEVEA, 1 Oct 2016 | Read review
“We stayed right by the pool but it was closed for the winter. Could get noisy in the summer.”
 of 5 bubbles JeanneU137, 2 Aug 2016 | Read review
5 of 5