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Sanctuary Palms

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52 Reviews from our TripAdvisor Community

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Showing 52: English reviews
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Bishop Auckland, United Kingdom
Reviewed 1 week ago

My partner and I had the most wonderful experience with Santuary Palms. Ray and Helen were so incredibly accomodating, as the weekend we were meant to go away, my nana passed away unexpectidly. There were no questions asked, and my reservation was easily moved to a few months later. When we arrived, Ray and Helen met us, gave us a...

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Thank sarahkelly45
Auckland Region, New Zealand
Reviewed 10 March 2017 via mobile

We stayed in the Moulin Rouge apartment which is one level below the penthouse facing the bay. Great design of apartment with excellent views from the small balcony but is lacking attention to detail. As noted by others, we found quite a few inside cobwebs as well as the inhabitants, and damaged wallpaper with amateurish plaster repairs. We couldn't find...

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Thank PatchNZ
Paihia, New Zealand
Reviewed 3 March 2017

We are not sure that words can describe such a place at an appropriate level. Please remember that reviews by people are only as good as the people writing them, and as such we question as to whether we are worthy. Having said that, the place is brilliant, the attitude of Ray and Helen is refreshing and no where that...

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Thank koobecaf2017
31Bayview, Manager at Sanctuary Palms, responded to this review

Hi Thank you for your wise & kind words. We love meeting people and try to give them the best time ever in the Bay of Islands. A review like yours is very humbling so once again thank you so much. Would love to see you again in the near future. Regards Helen

Wellington, New Zealand
Reviewed 8 January 2017 via mobile

We arrived later in the evening (8pm) and that wasn't a problem. Check-in was smooth and Ray gave us some suggestions of good places to eat. In our suite Ray showed us around. We discovered a partially drunk bottle of wine in the fridge (the room was meant to come with a complimentary bottle). Ray (owner or manager I think)...

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Thank ozmericanfran
31Bayview, Manager at Sanctuary Palms, responded to this review

Hi Thank you for your lovely comments. Sorry about the slip up with the wine but hopefully you enjoyed the new bottle and the craft beers. The Waterfall Suite is very relaxing with the waterfall going and the fish swimming in the pond. Perfect for a romantic getaway. Hopefully we will see you again next time you are in NZ....

Michigan
Reviewed 26 December 2016 via mobile

After a 9.5 hour flight and 4 hour drive from Auckland we were so ready to get there. Our check-in experience was fine. Ray was very friendly. We stayed in unit 1. Main floor, bay views. The unit is huge. I love the fact that Ray and his wife have owned day spas. They really made the bathroom experience a...

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Thank SingaporeSids
Auckland
Reviewed 30 November 2016

Quiet and relaxing place to stay. Feel secluded by the all the plants/shrubs/bush around the property. View was great. Excellent cleanliness. Had all the amenities which was great. Overall enjoyed our stay!

Review collected in partnership with this hotel
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Thank dnas09
31Bayview, Manager at Sanctuary Palms, responded to this review

Hi Thank you for your kind words. The bush attracts the Tui's which I think is a real plus for relaxing and they love the water bath by the waterfall suite. Love to have to you back for another quiet and relaxing stay. Cheers Ray

Reviewed 26 November 2016 via mobile

Had a weekend stay at this resort with special offer from GrabOne. This suit is of premium standard. Great for a special getaway and don't really want to leave. The host is friendly and informative. Will come back :)

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Thank Wynne C
31Bayview, Manager at Sanctuary Palms, responded to this review

Hi Wynne The Waterfall Suite is a perfect getaway for two. Cosy and romantic. Thank you for your lovely comments and hope to see you again soon.

Reviewed 17 November 2016

This Lodge is in a beautiful setting with wonderful views, very clean with lovely hosts. Well appointed, however we did find the electrical to be slightly unusual, unable to find the lights switches for the lounge as the ones in the room didnt work, the working ones turned out to be in the hallway, quite a few light bulbs were...

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Thank Jan M
31Bayview, Manager at Sanctuary Palms, responded to this review

Hi Jan Sorry to hear that you found the electrical to be slightly unusual. We are just used to the lighting and there are so many lights!!. I did switch them on again when you left and only found 1 blown. Thinking perhaps you didnt find the light switch in the kitchen. Anyway nice to have you and perhaps see...

Whangarei, New Zealand
Reviewed 27 October 2016 via mobile

Thank you hosts for having us! What an amazing place, we certainly weren't expecting this! A nice, peaceful, well thought out property. Loved the decor and furniture in the Moulin Rouge suite we stayed in. Quiet, comfortable and clean. The spa bath sure is fit for a king! Was a great added bonus to lay back and relax. Just what...

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Thank BKerrBell
31Bayview, Owner at Sanctuary Palms, responded to this review

Hi Bradley & Bryce It was our pleasure to have here at Sanctuary Palms. And thank you for your kind thoughts. Looking forward to meeting you again one day. Cheers Ray & Helen

Auckland Region, New Zealand
Reviewed 18 October 2016

Private Location with Fabulous Views. Friendly Owners with Wine and Chocolates on arrival. Deep luxurious spa with modern decor. Spacious rooms and didn't hear any other guests during our stay. Highly recommended. Thank you Sanctuary Palms

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Thank Dreese005
31Bayview, Owner at Sanctuary Palms, responded to this review

Hi Thank you for your kind words and it was our pleasure to have you. May be we will see you again another time.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Airport Transportation
  • Self-Serve Laundry

Additional Information about Sanctuary Palms

Address: 31 Bayview Rd, Paihia, New Zealand
Region: New Zealand > North Island > Northland Region > Bay of Islands > Paihia
Price Range: €256 - €399 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sanctuary Palms 4.5*
Number of rooms: 3
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Also Known As:
Sanctuary Palms Paihia, New Zealand - Bay Of Islands
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Questions & Answers

Questions? Get answers from Sanctuary Palms staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try the Penthouse”
koobecaf2017, 2 Mar 2017 | Read review
“The Penthouse is awesome to view Sunrises, quiet end of the cul de sac street”
JanM592, 17 Nov 2016 | Read review
“Moulin Rouge or Pacifika Luxury Suite”
Dreese005, 18 Oct 2016 | Read review
“Rather go for the Penthouse then you know you still get the views and no noise from anyone above your apartment.”
RonelD229, 5 Aug 2016 | Read review
“Just soak up the ambience!!”
tcuskely, 16 May 2016 | Read review
5 of 5