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Mercure Auckland

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Mercure Auckland
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2,582 Reviews from our TripAdvisor Community

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Showing 2,341: English reviews
Auckland Region, New Zealand
Reviewed 7 November 2013

Review collected in partnership with Accorhotels.com
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Thank William R
Queenstown, New Zealand
Reviewed 7 November 2013

Review collected in partnership with Accorhotels.com
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Thank PJC18
Invercargill
Reviewed 5 November 2013

Review collected in partnership with Accorhotels.com
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Thank Allison C
Masterton, Wellington, New Zealand
Reviewed 4 November 2013

We saw this hotel on another site. BUT photos DO NOT tell you the real picture... Our arrival was handled ok, What followed was a story of hastles, a terrible room- blood stains on the mattress base and dirty floor etc I requested a change of room, the Manager was very helpful and allocated us another room....but it was a...

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Thank Chris D
new zealand
Reviewed 4 November 2013 via mobile

Accor have let this hotel slip. Broken bath and vanity panels ,damaged doors and paintwork, just not up to the recognized standard Location and restaurant went some way to make up for the scruffy appearance of the room Stayed 5 days.

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Thank hop3
London, United Kingdom
Reviewed 3 November 2013

Review collected in partnership with Accorhotels.com
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Thank Christopher S
An Accor traveller
Napier, New Zealand
1 review
Reviewed 3 November 2013

Review collected in partnership with Accorhotels.com
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Thank An Accor traveller
Pukekohe
Reviewed 30 October 2013

We found the hotel in keeping with the usual high standard of Mercure Hotels in general. The room we had was clean and tidy and everything in working order.. We had a room on the side away from any real street noise and a comfortable bed, these factors ensured we had a good night's sleep. Ideal location as we were...

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Thank PukekoheBails
Hong Kong
Reviewed 30 October 2013

I stayed 2 nights early this month and feel that the location and room condition are both good. The check-in time was a bit longer than average (not because of many people check-in at the same time). After check-out and go back home I found extra bill (mini bar) to my credit card. Around 1 week of communication, I received...

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Thank ricothy96
Tauranga, New Zealand
Reviewed 30 October 2013 via mobile

This has to be the worst 4 star hotel I have ever stayed at. Paid extra $20 to guarantee what we wanted my wife checked in there were no tioletries in bathroom and when she returned later in day door was open as I was at seminar we got back to hotel at 9.30 pm we had a what they...

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Thank Steve W

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Vue Restaurant
Vue Restaurant
Cuisines: European, New Zealand, International
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Overlooking the picturesque Waitemata Harbour in the heart of Auckland city and located adjacent to Britomart transport centre, the hotel is an easy walk to the waterfront and the best shopping, restaurant and nightlife districts in Auckland. Mercure Hotel Auckland has conference facilities for up to 300 delegates, the Vertigo Restaurant and Bar located on the top floor offering magnificent views of the city and harbour as well as a gym and valet parking. All rooms come with broadband Internet access. ... more   less 

Additional Information about Mercure Auckland

Address: 8 Customs Street, Auckland 1001, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: €113 - €226 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Auckland 4*
Number of rooms: 189
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotwire, Travelocity, ACCOR, Hotels.com, Priceline, TripOnline SA, Agoda and HotelQuickly so you can book your Mercure Auckland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Auckland Hotel Auckland Central
Accor Hotel Auckland
Mercure Auckland New Zealand
Hotel Style:
#27 Luxury Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Auckland staff and other travellers.
11 questions
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See all questions (11)

Questions? Get answers from Mercure Auckland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for a Harbour view room”
  • Harbour Room view
Allanh50, 17 Apr 2017 | Read review
“Higher floors are better.”
Juddikus, 14 Apr 2017 | Read review
“Get a harbour view room and watch the cruise ships come in and out”
Stocoroco, 3 Apr 2017 | Read review
“Ocean view is OK but not worth the large extra fee.”
telecombeta, 29 Mar 2017 | Read review
“Do not ask for the basement.”
ClashBrisbane, 5 Mar 2017 | Read review
5 of 5