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Grand Mercure Auckland

179 reviews
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Traveller (130)
Room & Suite (52)
Dining (36)
Overview
  • Excellent51%
  • Very good40%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Offers from Grand Mercure Auckland
Special Offer: UP TO 30% - EARLY BOOKING
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (179)Write a Review
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Traveller rating
79
60
10
5
1
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LanguageEnglish
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79
60
10
5
1
Show reviews that mention
All reviewstop floorvue restaurantamazing views of the harbourcustoms streetsky busonline checkshaving kitskybus stopeasy access to shopsstrategic locationthe hotel is perfectly locatedaccor memberqueen streetjunior suiteroom size isromantic weekendshopping and restaurants
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1 - 5 of 155 reviews
Reviewed yesterday

I booked a superior room and by no means was my room superior. I understand that they were upgrading but there is no excuse for the attitude that came with that when I asked for an explanation. Pay for a superior room = Want a...More

Thank Mary P
Hotel's Favourite
Reviewed 18 December 2017 via mobile

We stayed here last Sunday for an City weekend gateway. The hotel offer an fantastic room upgrade and nice amenities and welcome drink. Room is updated recently. Pillow is so comfortable even better than mine at home lol. Air con is very quite and not...More

Thank Ferdinand Z
Response from Mercure A, Guest Relations Manager at Grand Mercure AucklandResponded 5 weeks ago

Dear Ferdinand, Thank you for the amazing and detailed feedback!And thank you for taking the time in providing genuine comments regarding your recent time with us. All kinds of feedback are greatly appreciated and we are happy to know you have enjoyed your Auckland stay....More

Reviewed yesterday

The Grand Mercure boasts the ideal location for trips to Auckland and is well worth the cash for the level of comfort offered. Rooms are stylish and clean, with all the usual complementary bits and pieces (tea, coffee, shower gel, shampoo etc); ours had a...More

Thank Katharine E
Reviewed 2 days ago

Thoroughly enjoyed my 3 day stay at the Grand Mercure in Auckland - the hotel has a business centre with 2 computers, plus a lovely little library for residents the 13th floor with bar, restaurant has a wonderful view of the city and harbour. Lovely...More

Review collected in partnership with Accorhotels.com
Thank W8885YXcarolec
Response from Mercure A, Guest Relations Manager at Grand Mercure AucklandResponded yesterday

Dear Carole, Thank you for taking the time in providing amazing comments regarding your recent stay with us. All kinds of feedback are greatly appreciated and i am happy to learn that you have enjoyed your Auckland stay! I appreciate you highlighting as well our...More

Reviewed 4 days ago via mobile

We were there to celebrate our 3 decades of friendship. Auckland was breathtaking, that is a given. Sadly our hotel was lacking in addressing our basic needs when we requested to be transferred to a bigger room at an added cost. The room attendant brought...More

1  Thank jvillareyes
Response from Mercure A, Guest Relations Manager at Grand Mercure AucklandResponded 2 days ago

Dear jvillareyes, Thank you for taking the time to post a feedback following your recent stay at the Grand Mercure. I am very pleased to read that you enjoyed Auckland, i must agree, it is one of the most beautiful and interesting city in the...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$136 - US$338 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Luxury Hotel in Auckland Central
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$136 - US$338 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Luxury Hotel in Auckland Central
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (130)
Room & Suite (52)
Dining (36)
Hotel & Grounds (92)
Bathroom (10)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
Ask a question
Sameera G
5 December 2017|
AnswerShow all 4 answers
Response from Chowbins | Reviewed this property |
I didn't have a harbour view and hadn't realised how good it was until I went to the top floor restaurant for breakfast! The best thing to do is request a room with the view when booking, can't see the room rate being that... More
1
Vote
HuntSAH
14 November 2017|
AnswerShow all 7 answers
Response from alang684 | Reviewed this property |
It's 5 to 10 minutes walk to sky tower and less than 5 minutes to the water front. However there are a lot of road works going on in Auckland at the moment for the new metro system so some streets have barriers up. The hop... More
1
Vote
Permanent_Tourists
29 September 2017|
AnswerShow all 6 answers
Response from anneaR7676VF | Reviewed this property |
No there is not an executive lounge. The bar on the top floor has great views over Auckland harbour and is a flat walk, short to the main shops and ferries'
2
Votes
Room Tips
"A room positioned away from the elevators may offer more peace and quiet."
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"Ask for room away from the building works on Queen Street and go higher up as you can hear late nighters on..."
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"We asked for a room on a higher floor and got one - it was very quiet"
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"Don't get a room that is above Galway Street as noise from the late night bars can be a bit much."
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