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Grand Mercure Auckland

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Traveller (184)
Room & Suite (78)
Dining (37)
Overview
  • Excellent51%
  • Very good39%
  • Average6%
  • Poor3%
  • Terrible1%
Travellers talk about
“top floor”(35 reviews)
“vue restaurant”(7 reviews)
“great location”(38 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (337)
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296 results
Traveller rating
142
116
20
13
5
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LanguageEnglish
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142
116
20
13
5
Show reviews that mention
All reviewstop floorvue restaurantgreat locationocean viewcustoms streetskybus stopaccor membersky busrooftop barroom size isjunior suitequeen streetthe bed was super comfortablesky towershopping and restaurantswalking distancenice hotel
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1 - 5 of 296 reviews
Reviewed 4 days ago

This hotel is in a great location for any events at Spark Arena or The Viaduct/Cloud. Walking distance. Our experience of entry was a little tricky, no actual parking immediatley outside the hotel for guests, we stopped in the taxi parking while I went in...More

Thank Shellie M
Response from Mercure A, Guest Relations Manager at Grand Mercure AucklandResponded 2 days ago

Dear Shellie, Thank you so much for your lovely feedback and for choosing our place for your Auckland's stay. It is fantastic to read that our convenient location was the highlight of your stay with us, we have indeed the best placement in the city...More

Reviewed 5 days ago

We attended a fundraiser in Auckland and chose to stay at the Grand Mercure over night. My daughter prepaid our booking and there was a little confusion when we were shown to a room with one king sized bed. The problem was resolved with a...More

1  Thank 1818Chrissy67
Response from Mercure A, Guest Relations Manager at Grand Mercure AucklandResponded 2 days ago

Dear 1818Chrissy67, Thank you so much for your lovely feedback and for choosing our place while attending your event in Auckland. I am so glad to hear that our dedicated team of story tellers well looked after you and were able to resolve the issue...More

Reviewed 6 days ago via mobile

Perfect place for a couple to stay. Small room but had everything we needed. Location was great and breakfast was reasonable. The hotel looks to be recently updated and the bar/restaurant on the top floor had a nice feel. The staff were very friendly. I...More

Thank Tanya W
Response from Mercure A, Guest Relations Manager at Grand Mercure AucklandResponded 2 days ago

Dear Tanya, Thank you so much for awarding us with this amazing five star review and for choosing our place while in Auckland. I am thrilled to read that you had such a positive experience with us and I will be sure to share your...More

Reviewed 1 week ago

This hotel is a regular for us as staycation destination in Auckland central. Reasons why? Friendly staff, great rooms (not amazing, but then also not sad and needing work done on them) with all you need for a great night's sleep. Free WIFI and such...More

Thank Simon C
Response from Mercure A, Guest Relations Manager at Grand Mercure AucklandResponded 1 week ago

Dear Simon C, Thank you so much for such an amazing 5 star review and for all of your praises and details of your stay with us. We agree that we have the best placement in the city and we love sharing it with our...More

Reviewed 1 week ago

first impressions were great, the staff and the entry foyer were amazing. the room looked so beautiful as well but then as we settled in, the errors showed. no hand soap in the bathroom. the shower rose was useless, terrible pressure as well, was like...More

Thank ewf191
Response from Mercure A, Guest Relations Manager at Grand Mercure AucklandResponded 1 week ago

Dear ewf191, Thank you for your feedback and for choosing to stay at Grand Mercure Auckland. We were delighted to read that you had such a great first impression of the Hotel upon arrival and that our dedicated team of story tellers were so helpful...More

View more reviews
About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$115 - US$235 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Luxury Hotel in Auckland Central
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$115 - US$235 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Luxury Hotel in Auckland Central
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (184)
Room & Suite (78)
Dining (37)
Business Centre & Event Rooms (13)
Family and Play Areas (1)
Questions & Answers
Ask a question
nocciolina50
11 July 2018|
AnswerShow all 4 answers
Response from Ellemay | Reviewed this property |
Yes a mini fridge is available
0
Votes
JDVM
9 June 2018|
AnswerShow all 4 answers
Response from ingrid c | Reviewed this property |
The gym is as big as a hotel room and has two treadmills a bike and some hand weights
1
Vote
Sameera G
5 December 2017|
AnswerShow all 5 answers
Response from Chowbins | Reviewed this property |
I didn't have a harbour view and hadn't realised how good it was until I went to the top floor restaurant for breakfast! The best thing to do is request a room with the view when booking, can't see the room rate being that... More
1
Vote
Room Tips
"Lovely views of the harbour on one side and city views the other."
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"Ask for a room with a view North if you want to see the sea. Otherwise ask for a Southside for view looking..."
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"don't choose a room on level 2 as the deck can be occupied by noisy people!"
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"Harbor view high floor"
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