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Crowne Plaza Auckland

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#10 of 68 Hotels in Auckland
Certificate of Excellence
GreenLeadersBronze level
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Crowne Plaza Auckland
Crowne Plaza Auckland
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1,637 Reviews from our TripAdvisor Community

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Showing 1,485: English reviews
Bristol, United Kingdom
Reviewed 4 weeks ago

Depending on which front door you walk through, the entrance to the Crowne can seem to be attached to, or part of, a small shopping mall. Our check-in was seamless and our ascent to the 19th floor quick. Arriving towards the end of a few weeks travelling, the Crowne offered a comfortable room (what category I'm not sure - we...

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Helpful?
Thank doingittough
NZIHG, Front Office Manager at Crowne Plaza Auckland, responded to this review

Dear doingittough, Thank you for taking the time to post your review of Crowne Plaza Auckland. I was so pleased to read that you enjoyed your stay. We receive lots of positive feedback regarding the comfort of our beds and the variety of the breakfast buffet. In particular, I thank you for your positive comments regarding our staff. We are...

Billingshurst, United Kingdom
Reviewed 4 weeks ago

We checked in early having arrived from the UK. Thankfully the receptionist said our room was ready. We had paid using Avios points and also have IHG loyalty card. We had booked a Club room and were shown to room 2713. This is a corner room so had windows on two sides. We had booked for two nights but were...

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Thank sussexgirl1970
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear sussexgirl1970, Thank you for taking the time to provide us with feedback following your recent stay at Crowne Plaza Auckland. I am sorry to see that you were disappointed in the size, layout and condition of your room. We are grateful for all feedback such as this as it assists in our continuous effort to improve our product for...

sydney australia
Reviewed 4 weeks ago

stayed here 3 nights in January very impressed the room was spotless the staff eager to please the bed was very comfy choice of pillows Got upgrade to room with a view very nice had dinner in the hotel food good wine way to expensive at 50 dollars a bottle seems to be the norm across Auckland dont know why...

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Helpful?
Thank scotsman111
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear scotsman111, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope to welcome you back to stay with us again. Warm Regards, The Crowne Plaza Auckland team

Perth, Australia
Reviewed 4 weeks ago

After a cruise we stayed at Crowne Club level and had a lovely two days. A perfect spot to explore the city shops, Art Gallery and the many other features in Auckland city. We really liked how easy it was to walk everywhere from a central base. Even walking to the ferry going to Devonport and walking back was an...

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Thank Ron E
NZIHG, Front Office Manager at Crowne Plaza Auckland, responded to this review

Dear Ron E, Thank you for taking the time to provide us with your feedback following a recent stay at Crowne Plaza Auckland. It sounds as though you made the most of your time in our beautiful city! It was so nice to read that you enjoyed your stay with us, in particular the location, spacious room, breakfast and our...

Singapore, Singapore
Reviewed 4 weeks ago

Stayed at the Crowne Plaza for a single night en route to the Bay of Islands, guided by the generally positive reviews on Tripadvisor. Positives: (1) Centrally located - Hotel was in the heart of the CBD and a five minutes walk to main shopping thoroughfare at Queen Street. Lots of grand restaurants nearby as well that open well into...

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Helpful?
Thank Gerald S
NZIHG, Front Office Manager at Crowne Plaza Auckland, responded to this review

Dear Gerald S, Thank you for taking the time to post your review of Crowne Plaza Auckland. I am glad to see that you enjoyed your stay with us and that you were impressed with our location, value, breakfast and particularly the service of our staff. I would like to thank you for your comments regarding the condition of the...

Chaska, Minnesota
Reviewed 4 weeks ago

We stayed only one night at this hotel and it was great. The location, the breakfast buffet but mainly the staff was superb! Especially Alex The Concierge. I left my boots there I called them to see if they could ship them to me in Queenstown before I headed back to the States. Alex swiftly took care of this for...

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Thank mmlgolf
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear mmlgolf, Thank you for taking the time to provide feedback following your recent stay with us. We were delighted to hear you enjoyed your stay and the service you received from our team, particularly Alex in our Concierge Team. It was great to hear that he was able to assist with getting your boots back to you. We look...

Phoenix, Arizona
Reviewed 4 weeks ago

This is a very upscale hotel. Very nice rooms. Great bed. The staff was very friendly and very Helpful. We would definitely stay here again and highly recommend it. There is shopping in the hotel for any little items you need to make your trip better. Nothing fancy. Just little gift shops.

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Thank young4932
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear young4932, Thank you for taking the time to review your recent stay with us here at Crowne Plaza Auckland. We were so pleased to hear you enjoyed your stay. Thank you for your recommendation and we look forward to welcoming you back to stay with us again. Warm Regards, The Crowne Plaza Auckland team

cleethorpes
Reviewed 4 weeks ago via mobile

I cannot understand the poor reviews of the check in procedures and staff posted here we found all the staff very helpful and friendly our luggage was taken immediately and delivered to our room before us our platinum status was recognised given early check in and upgrade the only reason not giving 5 stars is did not eat here at...

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Thank CleethorpesGtfcfan
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear CleethorpesGtfcfan, Thank you for your review of our hotel following your recent stay. We appreciate your loyalty as a Platinum Elite IHG Rewards Club member and were very pleased to hear that you enjoyed a great stay with us. Thank you for your lovely words regarding the service you received from our team on your arrival at the hotel....

Reviewed 5 weeks ago via mobile

I expected more from the hotel. I booked it for last 2 days of our NZ trip. I was hoping for a great stay but the hotel did not live up to the expectations. The location is in downtown but the ugly part with lot of construction going on around. The lobby was nice and quaint. The room was spacious...

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Thank Mahesh M
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear Mahesh M, Thank you for your review following your stay here at Crowne Plaza Auckland. We were disappointed to hear that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you...

Brisbane, Australia
Reviewed 20 January 2017

I've been a loyalty member of the IHG hotels for a long time and I've just checked in and it was quite disappointing to experience the awfully poor service at the check in at the Crowne plaza in Auckland. Having a platinum membership I thought I would have priority check in at reception in the line that says 'Priority' but...

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Thank cecilfernandes2016
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear cecilfernandes2016, Thank you for taking the time to review your recent experience with us at Crowne Plaza Auckland. I know our Duty Manager was able to make contact with you during your stay however I also wanted to reach out to you to offer my apologies for your check in experience. We aim to make all our guests’ stays...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Genzui Ramen Noodle Bar
Genzui Ramen Noodle Bar
Cuisines: Japanese, Asian, Soups
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Conveniently located in the heart of Auckland s business district, above the Atrium on Elliott shopping complex and just a few minutes walk from The Edge Entertainment Centre, Sky City and Queen Street s golden mile, Crowne Plaza Auckland is the ideal base when visiting the city of sails. With 13 floors of accommodation including the Crowne Plaza Club, a choice of 10 meeting rooms offering 14 configurations plus several dining and relaxation options, we can provide for all your business hotel requirements. Crowne Plaza Auckland is truly The Place To Meet . ... more   less 

Additional Information about Crowne Plaza Auckland

Address: 128 Albert St | P.O. Box 6841, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: €180 - €420 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Auckland 4.5*
Number of rooms: 355
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Hotels.com, Orbitz and Agoda so you can book your Crowne Plaza Auckland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Auckland Hotel Auckland Central
Auckland Crowne Plaza
Crowne Plaza Auckland New Zealand
Hotel Style:
#7 Family Hotel in Auckland
#7 Green Hotel in Auckland
#9 Luxury Hotel in Auckland
#12 Business Hotel in Auckland
#14 Romantic Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Auckland staff and other travellers.
10 questions
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4 months ago
Califon
San Francisco, California
over a year ago
Cary North Carolina

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Questions? Get answers from Crowne Plaza Auckland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors are quieter”
 of 5 bubbles 509gailv, 23 Feb 2017 | Read review
“rooms with vies to the city are always a great option”
 of 5 bubbles 740teenaa, 15 Feb 2017 | Read review
“Higher floor.”
 of 5 bubbles yafen4, 8 Feb 2017 | Read review
“Go Club and get a good view of the cilty”
 of 5 bubbles 64NancyR, 7 Feb 2017 | Read review
“Higher room is better.”
 of 5 bubbles canoepunkie, 30 Jan 2017 | Read review
5 of 5