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Sofitel Auckland Viaduct Harbour

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Sofitel Auckland Viaduct Harbour
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2,717 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel Auckland Viaduct Harbour
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Showing 2,578: English reviews
Malvern, Pennsylvania
Reviewed 24 February 2016 via mobile

Stayed at the AKL Sofitiel in July 2015 and while the weather was a bit disappointing, the hotel certainly made up for that! Fantastic location for jogging/walking before a busy day or to unwind late in the afternoon. Restaurant excellent, too. Highly recommend.

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Helpful?
Thank BSLindsay1
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour BSLindsay1, I would like to thank you sincerely for choosing to stay with us and for your precious time taken to write such a positive review. I am pleased you appreciated our tranquil harbour location, our relaxing atmosphere and our excellent offering at Lava Dining restaurant. Once again thank you for your review and we look forward to welcoming...

London, United Kingdom
Reviewed 23 February 2016 via mobile

My wife and I stayed one night in transit through Auckland. The hotel is newish and sits right on the waterfront, perfect if you are a tourist. Within a very short walk are any number of very nice restaurants all along the waterfront. Check in staff were a delight as was the porter who helped with luggage. The suite was...

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Helpful?
Thank David O
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour David O, Thank you for choosing to stay with us and for your precious time taken to write your review. It is a great pleasure to know that you had a pleasant and satisfying experience with us. I am delighted your found our ambassadors delightful and helpful and you appreciated our tranquil harbour location. However please let me express...

adelaide
Reviewed 22 February 2016

This was an amazing experience from start to finish. we stayed here for a company conference and i really can not fault anything, my bed was so comfortable, the bathroom was stunning. The food was delicious and the staff were very attentive and caring. I would recommend this hotel, obviously you are paying for this service but if you can...

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Helpful?
Thank 00awesomeisme00
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour 00awesomeisme00, I would like to thank you for choosing to stay with us and also for devoting your precious time taken to write the review. I am absolutely delighted that you had an amazing experience from start to finish! Thank you for all your kind compliments about Sofitel Auckland Viaduct Harbour and I am pleased that our team made...

Guernsey, United Kingdom
Reviewed 22 February 2016

We arrived mid morning after a long flight and before one would normally expect a room to be available. We were checked in and offered tea or coffee whilst we waited for the room to be prepared. Within an hour the room was available and well before the normal check in time. A good start. The harbour view room was...

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Helpful?
Thank Faircrit
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Faircrit, Thank you for your loyalty with Sofitel Hotels and sharing your experiences during your stay at Sofitel Auckland Viaduct Harbour. I am pleased to hear that our ambassadors were able to accommodate your early arrival, you appreciated your our luxuriously appointed rooms and you found our team friendly and efficient. Thank you once again for your review and...

Invercargill
Reviewed 21 February 2016

In the past 8 weeks I have stayed in 6 different 4 and 5 star hotels. This one was by far the nicest both in terms of quality of the building and the fittings and also in terms of the service and friendliness of the staff. The only minor gripe I had was that the shower head wasn't working properly...

Review collected in partnership with Sofitel.com
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Helpful?
Thank codygh
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour codygh, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. Thank you for all your kind compliments about Sofitel Auckland and I am pleased that our ambassadors made your stay such a beautiful experience. I sincerely apologise for the inconvenience with a shower in your room. Please rest assured your feedback has been...

Sunset, South Carolina
Reviewed 20 February 2016

We had a harbor view room which was spectacular. However, the room design is poor. We had a queen bed, not King, and one sink in bath. At this level, double sinks should be standard. For price, room was on the small side. Having said that, hotel was clean, staff very attentive, and eager to please. Other than room design,...

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Helpful?
Thank Robert B
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Robert B, Thank you for choosing to stay with us and for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our excellent service standards, our tranquil harbour location and our relaxing atmosphere. I am sorry to hear the room layout...

Sydney
Reviewed 20 February 2016

We stayed at this very pleasant hotel for two nights following a cruise around NZ. We had booked the hotel months in advance & after reading great reviews. We did pay quite a bit for the Superior room for the two nights but felt that it would be worth it. We arrived early & left our bags with the concierge...

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Helpful?
Thank holiday-lover27
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour holiday-lover27, I would like to thank you for choosing to stay with us and also for devoting your precious time in sharing your experience. I am pleased you found our hotel pleasant and our ambassadors were able to find a room to your preference and you enjoyed the beautiful surroundings. I apologise that your loyalty food discount was not...

New Zealand
Reviewed 19 February 2016

5 star hotel, rooms beautiful quality and inviting interiors, floor to ceiling windows means they are extra spacious feeling. Service is excellent, beds so so dreamy and comfy. Great location to explore the city.

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Helpful?
Thank MistyNZ
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour MistyNZ, Thank you for choosing to stay with us and for your time taken to share your experiences at Sofitel Auckland Viaduct Harbour. I am delighted you appreciated our spacious and luxuriously appointed rooms, our signature Sofitel MyBed and our excellent service standards. Once again, thank you for your feedback. We look forward to welcoming you back to the...

Portola Valley, California
Reviewed 18 February 2016

What a pleasure to stay in a beautiful spot in Auckland, within walking distance around to attractions, restaurants and the harbors full of boats. Room was very comfortable although it was hard to properly set the AC. Hotel would benefit from having more concierge help as one had to wait sometimes for assistance. Staff was accommodating in placing us in...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Aviator-Wife
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Aviator-Wife, Thank you for your precious time taken to share your experiences at Sofitel Auckland Viaduct Harbour. I am pleased you appreciated our peaceful harbour location and our comfortable luxuriously appointed rooms. Please accept my sincere apologies for the inconvenience you experienced with the AC in your room and for the delay at the concierge desk. Please be assured...

Brisbane, Australia
Reviewed 18 February 2016

The hotel was beautifully presented. The rooms were a good size, super comfortable bed and very spacious bathroom. The staff were friendly and helpful. The drinks in the bar were reasonably priced. The hotel is in close proximity to the restaurants in Viaduct Harbour and Wynyard Quarter, but a little bit of a walk to the Sky Tower area and...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Darren A
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Dazz70, We highly appreciate that you take your precious time to provide your experience during your stay with us. Your uplifting review has truly bought a smile to my face. I am absolutely delighted that you thought your experience was excellent! I am pleased that our friendly and helpful team made your stay such a beautiful experience and that...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Lava Dining
Lava Dining
Cuisines: European, New Zealand
Sabrage Bar
Sabrage Bar
Cuisines: European
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination.Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers six private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers. ... more   less 

Additional Information about Sofitel Auckland Viaduct Harbour

Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: €152 - €314 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Reservation Options:
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand
Hotel Style:
#1 Family Hotel in Auckland
#1 Spa Hotel in Auckland
#2 Luxury Hotel in Auckland
#3 Romantic Hotel in Auckland
#3 Green Hotel in Auckland
#6 Business Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Auckland Viaduct Harbour staff and other travellers.
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Questions? Get answers from Sofitel Auckland Viaduct Harbour staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not choose the city view room”
SammyLA83, 20 Apr 2017 | Read review
“Worth paying for a room with a water view”
jelenak413, 17 Apr 2017 | Read review
“All rooms are spacious and have a small balcony.”
  • See the skyline
ChsTravelers, 10 Apr 2017 | Read review
“Don't get stuck with room 436”
  • Room 436 - this is what $475NZD/night gets you...a view of a bus parking lot :(
novcruisin, 8 Apr 2017 | Read review
“Make sure to keep your door closed. There is lots of water and you can get mosquitoes if you do not keep the doors closed or screened.”
NB92660, 7 Apr 2017 | Read review
5 of 5