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Sofitel Auckland Viaduct Harbour

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Guests1 room, 2 adults, 0 children
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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Room & Suite (338)

About

Location
Cleanliness
Service
Value
Travellers' Choice 2019 Winner
Certificate of Excellence
GreenLeaders Silver level
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination. Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers seven private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre heated indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest Champagnes, signature cocktails, local and international wines and beers.
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Property amenities
Restaurant
Bar/Lounge
Room service
Fitness Centre with Gym / Workout Room
Pool
Free Internet
Spa
Airport transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Internet
Paid Wifi
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Minibar
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Luxury
Romantic
HOTEL CLASS
Hotel links
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3,345Reviews
1,218Photos
45Q+A
100Room tips
Traveller rating
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Popular mentions
There are so many reasons this hotel is great. The seamless ness of valet parking, bags to room and check in is a bonus for us having a baby with us. The staff are always faultless. We like that it’s not a huge apartment building but more of a low rise type hotel as it’s easy to
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Our rooms on the 6th floor were lovely; turn down service also very good. Rooms clean, spacious and quiet. Housekeeping inappropriately reported that we used a "mango juice" from the minibar that check-out staff removed. Check in was very slow due to computers being offline -
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Response from SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour
Responded 4 days ago
Bonjour local t, Thank you for taking the time to share your experience on Trip Advisor. I am glad to hear that you enjoyed your experience in one of our luxurious spacious rooms. However, I am so sorry to heat that other aspects of your stay were less than perfect. Please rest assured that i have passed on your invaluable feedback to the appropriate heads of departments to ensure we improve our products and services for future. Should you wish to provide additional feedback please feel free to contact me on h8577-gr@sofitel.com Thank you again for your feedback and I hope to have the privilege of welcoming you back to Sofitel Auckland in the near future. Sincerely, Dakotah Bishop Guest Relations Manager
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Nice hotel , stayed for three days on arrival in NZ Very friendly and helpful welcome , luxurious room , extremely comfortable bed Unrestricted multi device wifi included free if you are member of the reward scheme - well worth joining ! Its about 10 to 15 mins walk from the
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Response from SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour
Responded 4 days ago
Bonjour flatworm, I was so delighted to read your kind comments following your recent stay with us and to hear that you had a comfortable and enjoyable stay in true Sofitel style. We always value feedback so thank you for taking the time to review your experience in such detail.I am glad that you like our easily accessible location and all the convenience surroundings.We pride ourselves in delivering an exceptional level of service, to truly take care of the every need of our guests, and it is always so pleasing to have know that we got this right! Thank you again for your kind feedback and I hope your next stay is as pleasurable as the last one. Sincerely, Dakotah Bishop Guest Relations Manager
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I had stayed at this hotel. I really love it Location is perfecton the waterfront and walking distance to centre of the city, where is all restaurants.The Staff service is really great.Love the floor to ceiling glass panels in the rooms.Great breakfast.It is a highly recommanded
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Response from SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour
Responded 5 days ago
Bonjour Roxxaneann, Thank you for taking the time to share such a fantastic review following your recent stay with us. We are delighted to read that you had an excellent stay and enjoyed our tranquil harbour location, luxurious room, outstanding food quality and delivery of service from our dedicated ambassadors. We look forward to welcoming you back again very soon. Sincerely, Dakotah Bishop Guest Relations Manager
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The rooms were nice although not very large. After coming in off a 2 week cruise, the size of the bathroom was welcomed. I didn’t come away feeling like I wanted to come back though - nothing really special about it. The location is nice, but not the easiest place to find. It’s
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Response from SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour
Responded 4 days ago
Bonjour Travellingbeaver, Thank you for sharing your invaluable feedback on your recent stay at Sofitel Auckland Viaduct Harbour. I am truly sorry to hear that you did not fully enjoy your stay at our hotel. I would very much appreciate the opportunity to discuss your feedback and also to get more information regarding the service issue mentioned. Would you kindly provide me a direct contact detail where I can personally get in touch with you. Alternatively, please feel free to contact me on h8577-gr@sofitel.com Once again, thank you very much for your feedback and I hope to hear from you soon. Sincerely, Dakotah Bishop Guest Relations Manager
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Redback spider in room!! In a suite with a view of a bus depot.
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12345668
Are there hair dryers in the room? Are there laundry services?
Yes, hair dryers and everything else that you can think of.
0 votes
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What is the price of breakfast ?
It was $30NZD for the continental breakfast buffet. The full menu is on their website (under Lava Restaurant)
1 vote
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Its shown when you go to select the room type on the website
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Are you near the cruise ship embarkation point?
Its not far. The room size we had at Sofitel I'm sure was bigger then a Hilton room. Sheer luxury. Take a taxi if need be, of course depending on your luggage.
1 vote
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Are you near the cruise ship embarkation point?
I reckon it’s probably 15 minutes walk but the hotel could confirm that.
1 vote
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1234569
"Higher floors even near the elevator surprisingly quiet"
"Marina view would be lovely , but attract a price premium"
"Choose Another Hotel"
"Viaduct View"
"Ask to be away from bus station and construction."
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12345620
PRICE RANGE
US$188 - US$421 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Lighter Quay Hotel
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
172
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