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Oaks on Collins

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1,147 Reviews from our TripAdvisor Community

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Showing 1,134: English reviews
Melbourne, Australia
Reviewed 29 January 2015

I stayed here for an event in the Melbourne CBD. It is reasonably-priced, secure and clean with a sense of style. Its location is quite convenient to go anywhere in central Melbourne, partly because trams go right past the door. It's in a particularly good position for travelling from Southern Cross station, which is just a couple of blocks away....

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Thank Mazzy99
OaksOnCollins, General Manager at Oaks on Collins, responded to this review

Thank you for your perfect score review and I am pleased you found us to be great value for money. Kind regards, Hotel Manager

Sydney, Australia
Reviewed 27 January 2015

made a booking for 6 days. the receptionist booked us in one of the rooms of the lower levels. and the first few nights, the neighbours from below and above was making loud noises and we made noise complains a few times, and the employees of the hotel did not seem to care ! the breakfast buffet was terrible, mcdonalds...

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2Thank samantha l
OaksOnCollins, General Manager at Oaks on Collins, responded to this review

Whilst I appreciate your comments regarding your stay recently I must say I am a little shocked to read them ,especially regarding customer service. I would certainly like to speak with you directly as to why you feel that way and welcome you to make contact to discuss in further detail. I am disappointed to read that you felt no...

Narooma, Australia
Reviewed 24 January 2015

we booked in for 4!days. Studio. Looked pretty good when I booked in . Soon discovered that this was a room tailored to fit around lift void. No window. Another cut out of wall in bathroom resulted in a cramped toilet . I would have expected a better room for a 4 day stay. By the time I realised problems...

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Thank fivemile
OaksOnCollins, General Manager at Oaks on Collins, responded to this review

I am sorry that you feel that you won’t return to stay with us again. Whilst our Studios are internal, they do have windows, albeit looking onto a common hallway and man-made rock garden. Be sure to book a Studio Executive apartment next time if you would like a view and by all means, always speak to our friendly reception...

Sydney
Reviewed 24 January 2015 via mobile

I have stayed in this accom a couple of times. I don't return here for the glamour or luxury. I return for the location, the price and the fact that it meets all basic needs. The rooms are small but functional. The shower is tiny but hot. The kitchenette area is perfectly usable but compact. The bed is super comfy....

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Thank Brannigans
OaksOnCollins, General Manager at Oaks on Collins, responded to this review

Thanks for your comments on your recent stay with us and glad it met all your needs. Great to hear that you agree with us that the rooms are well laid out making good use of the space available and hope we have the pleasure of welcoming you back to Oaks on Collins. Regards, Hotel Manager

Pittsburgh, Pennsylvania
Reviewed 24 January 2015

I was in Melbourne to attend a conference and wanted a place that had a refrigerator so I could save money by buying breakfast food etc. I was able to get a good price for this hotel online by prepaying for the week I would be there (much cheaper than the conference rate). My room, a studio, was on the...

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1Thank FMD126
OaksOnCollins, General Manager at Oaks on Collins, responded to this review

Many thanks for your detailed review of Oaks on Collins and pleased that you found most aspects to your liking. You are indeed correct in saying we are undergoing a refurbishment which is scheduled for completion on the 15th March. This will include in-room safes being installed along with larger TV's on adjustable swinging brackets to offer greater viewing positions...

Adelaide, South Australia, Australia
Reviewed 20 January 2015

I stayed here, last year and had an expensive and sentimental dress go missing, that I had brought for an event I was attending; thus leaving me without a dress for the event. The dress was hung over a chair, we left for the day, came back and the room had been cleaned. The dress was missing. After countless times...

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4Thank AmyLee0000
OaksOnCollins, General Manager at Oaks on Collins, responded to this review

Per numerous previous communications regarding this allegation we are more than happy to assist you in making a formal report should you so wish and still available to discuss this in person. Regards, Hotel Manager

Bonnyrigg Heights
Reviewed 16 January 2015 via mobile

We booked a rooftop apartment 5months prior to our stay thinking this was the best of the best in this complex. When we arrived in iur room we were confused that our room was not on the rooftop it was on the level below. And the rooftop courtyard was infact a thin balcony with no dining table. The tv was...

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1Thank Nicole M
OaksOnCollins, General Manager at Oaks on Collins, responded to this review

Sorry to read that you found the service and apartment not to your satisfaction nor expectations but do thank you for your feedback as we continually strive to improve in all facets of our operations. We do advertise that rooftop apartments are on level 19 of the building and unfortunately they do vary considerably from apartment to apartment. Whilst the...

Victoria
Reviewed 15 January 2015

We stayed in 2 executive studio rooms at the end of December 2014- one adult and 2 children, and 2 adults. We booked this hotel so that we could walk to everywhere we wanted to go even though we had a car. When I rang to check that our rooms were together or adjoining, we were given an upgrade ($10...

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Thank Aussie13Victoria
OaksOnCollins, General Manager at Oaks on Collins, responded to this review

Thank you for your detailed review of Oaks on Collins after your recent stay with us. I am glad that you enjoyed your apartment, the location of the property and the added information provided to potential guests. You did stay in our unrefurbished apartments so I really hope you can return soon to experience our updated accommodation offering which I...

Warragul, Australia
Reviewed 13 January 2015 via mobile

Had a surprisingly nice apartment here recently. Staff friendly and helpful. Room clean with nice view, comfy bed, quiet and wil great facilities. Would definitely recommend for stays from 3 days-a week.

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1Thank nakink
OaksOnCollins, General Manager at Oaks on Collins, responded to this review

Thank you for your comments and happy to read of your enjoyable stay. I trust you stayed in one of our newly refurbished apartments which are coming up beautifully with the whole hotel almost complete. See you again soon. Regards, Hotel Manager

Sydney, Australia
Reviewed 11 January 2015 via mobile

Stayed here with my girlfriend over a weekend where we came down from Sydney to watch the AFL. were happy with the rooms but felt the staff were a little robotic and not very friendly. Food in the hotel is not so good, lucky Melbourne has loads of nice eateries.

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1Thank Bigsteve84
OaksOnCollins, General Manager at Oaks on Collins, responded to this review

Appreciate you taking the time to provide your review. I will take on your comments in a constructive manner, as intended, for re-training of staff. Regards, Hotel Manager

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Full of discovery and delight, Melbourne’s laneways tease the imagination long after you’ve put your weary feet up to rest. They weave through the heart of the city: cafes, bars, restaurants and boutiques, throbbing with conversation and espresso coffee. You never quite know what you’ll find around the next corner: cobblestone alleys, old beer barrel hoists and even vats of simmering organic soup. There is the air of Berlin in the street art, a touch of Paris in the umbrella-shaded cafes and, reminiscent of Rome, eateries tucked away in the most unlikely of places. Perhaps you might want a break and cross the Yarra River to Southbank - walk along the promenade, bask in the sun at a waterside bar and decide whether to go to the nearby casino or book a ticket at the Melbourne theatre company.
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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Oaks on Collins is located in the heart of Melbourne’s business and financial centre, opposite Rialto Towers. Just outside the door is the city’s vibrant entertainment, restaurant, and shopping precinct, while Bourke Street, Southgate, the Crown Entertainment complex and Telstra Dome are a short stroll away. ... more   less 

Additional Information about Oaks on Collins

Address: 480 Collins Street, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Price Range: €100 - €262 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oaks on Collins 4.5*
Number of rooms: 271
Reservation Options:
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Also Known As:
Oaks On Collins Street Hotel Melbourne
Oaks On Collins Street Melbourne
Oaks Collins
Oaks Hotel Melbourne
Oaks Melbourne
Hotel Style:
#103 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Oaks on Collins staff and other travellers.
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Questions? Get answers from Oaks on Collins staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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