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Oaks on Collins

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1,151 Reviews from our TripAdvisor Community

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Showing 1,138: English reviews
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Reviewed 2 days ago NEW

Stayed for a month for work. Broken shower, broken bathroom door (had to be fixed twice during my stay), bathroom smelt mouldy and the floor tiles were cracked and uneven, broken dishwasher that wouldn't stop beeping even when not in use and open so had to be turned off at the all, old worn stained carpet, cold food at breakfast,...

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Helpful?
Thank Francee T
Canberra, Australian Capital Territory, Australia
Reviewed 3 days ago NEWvia mobile

I've stayed at a number of oaks properties for both work and leisure and have always had a pleasant experience. Oaks on Collins was a massive disappointment. The bathrooms were sparse and mouldy. We were moved from our first room after complaining about: aircon not working, blinds (to corridor) not closing and broken toilet seat. The second room, the aircon...

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Thank MedusaInLove
Gold Coast
Reviewed 3 days ago NEWvia mobile

I checked into my room, handed over my credit card, signed the forms and did all the usual hotel check in stuff. It wasn't until I went to the bank shortly after that I realized that they had taken an extra $75 out of my savings account for a deposit which I was not told about. The dishwasher draw in...

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Thank Caradi M
Sydney, Australia
Reviewed 3 days ago NEW

I was in one of the executive studio apartment for a week of business travel. Pros- -The location is great. Right on Collins street, 5 min walk to Southern Cross station, Woolys/Coles etc. - Neat and clean studio. - Great breakfast buffet (part of my booking), with fresh juices and everything . Cons- - The studio apartment was small ,...

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Thank Shailja_Sharma
Reviewed 1 week ago NEWvia mobile

Stayed in a studio room with kitchen. Room was clean and tidy. The ironing board snapped in half and the water pressure in the shower was non existent, so the staff relocated us to another room. They were nice enough to move our luggage for us while we were out for the day. Next room was also pleasant, clean and...

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Thank Alecia W
Moss Vale, Australia
Reviewed 1 week ago NEW

Oaks on Collins is a terrific all apartment hotel smack bang in the middle of Melbourne on vibrant Collins St. A tram at your doorstep ensures everything is accessible, but with Melbourne, walking is your best friend, as the city is so picturesque and easy to navigate, care of the grid pattern streets. I had an 18th floor studio which...

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Thank Michael T
OaksOnCollins, Manager at Oaks on Collins, responded to this review

Dear Guests, Thank you for your review and sharing your experience. It is pleasing to hear that you found the location was extremely convenient. Thank you also for your comments regarding the service you have experienced. Your positive feedback has been forwarded to the respective teams who are greatly appreciative of this We look forward to welcoming you back to...

townsville
Reviewed 1 week ago

So had to stay here for two days, poor hotel, small bathroom, two days of off milk, even after talikng to them still had milk that was sour. Old but sort of done up up but not well. Tv on a wall so high my neck still hurts. Meant to be an apartment but it is some weird cross between...

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1Thank mike j
OaksOnCollins, Manager at Oaks on Collins, responded to this review

Dear guest Thank you for your feedback. I am very disappointed to hear that you did not enjoy your recent stay at Oaks on Collins. I would be very happy to discuss this direct with you. Hmcollins@theoaksgroup.com.au Kindest Regards

Sydney, Australia
Reviewed 2 weeks ago via mobile

You pretty much get what you pay for here. It's not bad but I am unsure if the cleaners actually clean the mugs or refill the towels or tea and coffee. Pro: It's cheap Good location Not a bad room for what you pay Con: Questionable cleaners Always slow check in process Shower is like a dripping tap

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Thank Cbellajoy
OaksOnCollins, Manager at Oaks on Collins, responded to this review

Dear guest Thank you for your feedback. Appreciate you taking the time to provide your review. I will take on your comments in a constructive manner, as intended, for re-training of staff.Please accept our sincere apologies for the inconvenience caused. We hope you give us the opportunity to welcome you back. Regards

Adelaide, Australia
Reviewed 2 weeks ago

We stayed for the 3 nights . When we arrived, they told us our room wouldn't be ready till 2pm, which was fine, we arrived at 2, with the comment of "ow sorry,the rooms (cause we had two - which was another story) hadn't been fully cleane.....yet!) Near 2:30, our rooms were finally ready!! Walked in to find cook top...

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Thank koulamaroudas
OaksOnCollins, Manager at Oaks on Collins, responded to this review

Dear guest Thank you for your feedback. I am very disappointed to hear that you did not enjoy your recent stay at Oaks on Collin. I would be very happy to discuss this direct with you. Hmcollins@theoaksgroup.com.au Kindest Regards

Brisbane
Reviewed 2 weeks ago via mobile

I was unlucky and copped a big lineup at checkin, no one's fault but not a great start. Then a long wait for an elevator. Then the carpet in the hallway is bunched up I'm starting to have a bad feeling about the location of my room as I walk in circles. I've ended up on an internal light well...

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Thank Tapps2
OaksOnCollins, Manager at Oaks on Collins, responded to this review

Dear Guests, We appreciate you taking the time to comment and review Oaks on Collin. I am sorry to read your 2 out of 5 rating score for us for your experience with us. Studio apartments are internal rooms and we do advertise as such but understand this did not meet your expectation. For only a slightly higher rate, our...

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Full of discovery and delight, Melbourne’s laneways tease the imagination long after you’ve put your weary feet up to rest. They weave through the heart of the city: cafes, bars, restaurants and boutiques, throbbing with conversation and espresso coffee. You never quite know what you’ll find around the next corner: cobblestone alleys, old beer barrel hoists and even vats of simmering organic soup. There is the air of Berlin in the street art, a touch of Paris in the umbrella-shaded cafes and, reminiscent of Rome, eateries tucked away in the most unlikely of places. Perhaps you might want a break and cross the Yarra River to Southbank - walk along the promenade, bask in the sun at a waterside bar and decide whether to go to the nearby casino or book a ticket at the Melbourne theatre company.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Oaks on Collins is located in the heart of Melbourne’s business and financial centre, opposite Rialto Towers. Just outside the door is the city’s vibrant entertainment, restaurant, and shopping precinct, while Bourke Street, Southgate, the Crown Entertainment complex and Telstra Dome are a short stroll away. ... more   less 

Additional Information about Oaks on Collins

Address: 480 Collins Street, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Price Range: €100 - €255 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oaks on Collins 4.5*
Number of rooms: 271
Reservation Options:
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Also Known As:
Oaks On Collins Street Hotel Melbourne
Oaks On Collins Street Melbourne
Oaks Collins
Oaks Hotel Melbourne
Oaks Melbourne
Hotel Style:
#102 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Oaks on Collins staff and other travellers.
4 questions
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Questions? Get answers from Oaks on Collins staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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