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Crown Promenade Melbourne

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#24 of 159 Hotels in Melbourne
Certificate of Excellence
GreenLeadersSilver level
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Crown Promenade Melbourne
Crown Promenade Melbourne
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2,323 Reviews from our TripAdvisor Community

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There are newer reviews for Crown Promenade Melbourne
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Showing 2,229: English reviews
Sydney, Australia
Reviewed 13 February 2016 via mobile

Very central place to stay, lovely place to stay pleasant staff and very clean rooms, great location to the casino also. Recommend staying here and the breakfast in the Mesh was worth the money. Reasonably priced considering how busy the city was at the time

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Helpful?
Thank Kim F
CrownResorts, General Manager at Crown Promenade Melbourne, responded to this review

Thank you for the fantastic 5 star review! I’ll be sure to share your positive comments about the "pleasant staff" and "very clean rooms" with the team. Thank you again and hopefully we’ll see you soon. Sincerely Greg Moore General Manager

london
Reviewed 12 February 2016

The hotel has a feeling of luxury but is not at all stuffy.Staff all really friendly and helpful.When we arrived there was a mix up with our booking but this was sorted out quickly and in a friendly manner.All staff greet you and talk to you. Rooms very clean and spacious,great views and great location.Had breakfast here one morning and...

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Helpful?
Thank essex1london
CrownResorts, General Manager at Crown Promenade Melbourne, responded to this review

Thank you for the “amazing” review! Your kind words about our staff are a tribute to their professional and friendly approach. We receive a number of positive comments about our breakfast - hopefully you had the opportunity to sample the egg station where the chef cooks eggs to your liking. The resort is quite a “magical experience” with a multitude...

Kolkata (Calcutta), India
Reviewed 11 February 2016

Choosing to stay at Promenade was driven both by economy as well as our agent's recommendations. And I must admit that we were a winner either way. Promenade is a value deal, centrally situated, closer to the bridges and very well-appointed. The rooms are spacious & comforting with large bathrooms. This property is connected through gallery to the riverside or...

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Thank Rahuld81
Sydney, Australia
Reviewed 9 February 2016

Stayed for 5 nights over Christmas and upgraded to a Studio ($70 more/night) which was money well spent as the views of the river and city were amazing. The room was excellent and very comfortable and clean. We were travelling with our 4 month old baby and were given a travel cot which she was very comfortable sleeping in. Didn't...

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1Thank Nish M
CrownHotels, General Manager at Crown Promenade Melbourne, responded to this review

Thank you for taking the time to review our hotel. It was wonderful to read you had an enjoyable Christmas stay with us. Our Housekeeping team will appreciate your comments in relation to the room, and the coffee cart is an excellent way to start your day. I'm sorry to read we missed the mark on your billing and these...

Southbank
Reviewed 9 February 2016 via mobile

Excellent service. Staff very friendly and welcoming. Our room was clean, fresh and appeared to be recently refurbished. Nearby parking available and great location. Walking distance to convention centre, south wharf. A slightly longer but easy walk into the city centre.

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1Thank snbR8609PQ
CrownHotels, General Manager at Crown Promenade Melbourne, responded to this review

Thanks for the terrific 5 star review! To read that your experience was met by “excellent staff…very friendly and welcoming” are high accolades indeed! We have refurbished aspects of our rooms recently however most of the credit should go to our Housekeeping team who work tirelessly to ensure they are cleaned and maintained to a 5 star standard. Our central...

perth
Reviewed 9 February 2016

We stayed from Christmas day to early Jan 16 and thoroughly enjoyed our stay. For us is most mostly a shopping holiday so the location is fantastic. The hotel staff were all great - the bell staff were awesome, so helpful and nothing was ever too much bother. The cleaning staff were also really good and the room was always...

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Helpful?
Thank Leanne P
CrownHotels, General Manager at Crown Promenade Melbourne, responded to this review

Thank you for taking the time to review your stay with us. We are proud of our team and to see your comments that they were “awesome…and nothing was ever too much trouble” is praise that will be shared and appreciated. Our Housekeeping team will also appreciate your kind words - “the room was always cleaned to a high standard”...

Melbourne, Victoria, Australia
Reviewed 9 February 2016 via mobile

I have stayed in a plethora of hotels and the service here was 2nd to none, outstanding . From the moment we arrived to the checkout , every touch point from the Staff was exemplary . Would highly recommend a stay here if you want world class service

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Thank Darren F
CrownHotels, General Manager at Crown Promenade Melbourne, responded to this review

Thanks for the “awesome” 5 star review! It is a tremendous compliment to read from someone who has stayed in many hotels that “the service is 2nd to none, outstanding... every touch point from the staff was exemplary”. Our goal is to provide a seamless experience from arrival to departure and it looks like we hit the mark providing a...

Mildura
Reviewed 8 February 2016

Stayed for 5 nights for business. First time I had stayed at Promenade but I have stayed at Crown Towers before (which I love). I found Promande perfect for what I needed. I was on a high floor and found it very quite. Didn't hear a thing once I was in my room. Service was fantastic and the room and...

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Helpful?
Thank Deborah A
CrownHotels, General Manager at Crown Promenade Melbourne, responded to this review

Thank you for taking the time to review your recent stay. We were delighted to read that the hotel was perfect for what you needed. Being distinctively different from the Crown Towers, we pride ourselves on providing a 5 star service experience. It was excellent to read you found the service fantastic and this will be shared with our hard...

Reviewed 8 February 2016 via mobile

The crown promenade is a lovely, clean and convenient place to stay. The hotel is connected to the casino and an easy walk to Southbank. The staff are nice and try to accommodate needs. We had an issue with our tv not turning on in which the staff relocated us to another room (which wasn't the best) but gave us...

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1Thank Nadia P
Traralgon Vic
Reviewed 8 February 2016 via mobile

We've been staying here on and off for years now and the Promenade never disappoints. I feel very much at home everytime I come here. If you're driving it's always a breeze to get in & out of. The staff from the valets to the cleaners are genuinely friendly always greet you with a big smile. Rooms are luxurious &...

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Helpful?
Thank purc77
CrownHotels, General Manager at Crown Promenade Melbourne, responded to this review

Thank you for taking the time to review your recent stay with us. We appreciate your return patronage and glad to know that “the Promenade never disappoints” and that each stay we can make you feel at home. To read that the team at all points of contact with you were “genuinely friendly, always greet you with a big smile”...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Relaxed, award-winning and thoroughly modern, Melbourne's Crown Promenade offers you a fresh perspective on how good a hotel can be. Located in the heart of the action - Melbourne's vibrant Southbank entertainment precinct and directly linked to the exciting Crown Entertainment Complex, Crown Promenade is also close to the CBD, the Melbourne Exhibition Centre and the city's most famous arts and sporting facilities. Eat and drink in style at Mesh restaurant or Tonic Bar, relax by the pool or take a walk to the 24 hour action of Melbourne's Crown Entertainment Complex. Sleep, eat, work or play - you can do it all in style at Crown Promenade. ... more   less 

Additional Information about Crown Promenade Melbourne

Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Region: Australia > Victoria > Melbourne > Southbank
Price Range: €148 - €359 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crown Promenade Melbourne 4*
Number of rooms: 465
Reservation Options:
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Also Known As:
Hotel Crown Promenade
Hotel Style:
#5 Green Hotel in Melbourne
#7 Spa Hotel in Melbourne
#18 Romantic Hotel in Melbourne
#20 Family Hotel in Melbourne
#22 Business Hotel in Melbourne
#23 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Crown Promenade Melbourne staff and other travellers.
25 questions
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Singapore
8 months ago
Adelaide, Australia
5 months ago
11 months ago

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Questions? Get answers from Crown Promenade Melbourne staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have great views”
Loveagreathotel, 25 Apr 2017 | Read review
“It appears this hotel hosts lots of convention goers.Ask for a quiet floor or large window looking over the river.”
jbakker, 20 Apr 2017 | Read review
“Our room was high up with average room to the back of hotel. No noise.”
bogaz1, 18 Apr 2017 | Read review
“Best views - we had a room with view of city ( not the river) and it was very spectacular.”
elmatroskie, 7 Apr 2017 | Read review
“The higher up the better for the beautiful views.”
Yalooka, 31 Mar 2017 | Read review
5 of 5