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Crown Promenade Melbourne

2,596 reviews
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Traveller (762)
Room & Suite (396)
Pool & Beach (39)
Overview
  • Excellent54%
  • Very good36%
  • Average7%
  • Poor1%
  • Terrible2%
Travellers talk about
“mesh restaurant”(37 reviews)
“corner king room”(31 reviews)
“casino complex”(53 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Rooms
9 Mar10 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,596)Write a Review
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All reviewsmesh restaurantcorner king roomcasino complexyarra riversouth bankfloor to ceiling windowsvalet parkingroom serviceeasy accessmodern hotelcity viewshort walkmini barbuffet breakfaststandard roomgreat roomconference
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511 - 515 of 2,490 reviews
Reviewed 5 October 2016 via mobile

What a great place to stay. There are so many eating and drinking options it doesn't get boring + some of the casino's decor. The rooms were large and very comfortable at the Promenade. Service was good too - very helpful and courteous.

1  Thank Digby W
Reviewed 4 October 2016

We will not ever stay here again. Although it is common practice for the establishment to request a refundable bond, it is beyond comprehension why they keep your $100 for 7-10 days even though we left our room in perfect condition. This is pure greed...More

2  Thank sspauldn
Response from CrownHotelsAu, General Manager at Crown Promenade MelbourneResponded 6 October 2016

Thank you for taking the time to review your recent stay. I was disappointed to learn that our credit card pre-authorisation caused you considerable frustration. For the benefit of others who may read this review, I need to clarify that this is standard practice within...More

Reviewed 4 October 2016

Not Recommended Guys.. Very DISAPPOINTED!!! We stay for 8 night.Start from day 1: we rang 1 week before, we are coming Monday 6 am but we already booked the room on Sunday, please make sure our room ready when we are coming, when we there:...More

Thank Melya B
Response from CrownHotelsAu, General Manager at Crown Promenade MelbourneResponded 6 October 2016

Thank you for taking the time to review your recent stay, Melya. As previously discussed, the above issues have been addressed with the relevant department managers. We place the utmost importance on security and can assure you that at no stage was your room put...More

Reviewed 3 October 2016

If it wasn't for the casino, I'd rate this excellent. The rooms were spacious and the staff was incredibly helpful when we didn't have internet on our checkin. The front desk went out of their way to help us. BUT the casino is attached to...More

Thank nytravell
Reviewed 3 October 2016

Unlike most hotels who simply make a note of your credit card, Crown took $203 from my credit card for a two night stay which they promised to refund if we did not use any of their facilities. We checked out and we had not...More

Thank Hilary S
Response from CrownHotelsAu, General Manager at Crown Promenade MelbourneResponded 6 October 2016

Thank you for taking the time to provide feedback on your recent visit. I was disappointed to learn of your dissatisfaction with our bond policy. The pre-authorisation on your credit card is common practice amongst hotels and this is not a charge, but rather a...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Casino and Gambling
Heated pool
Indoor pool
Details
Price range
US$184 - US$567 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Melbourne
#6 Spa Hotel in Melbourne
#15 Family Hotel in Melbourne
#18 Romantic Hotel in Melbourne
#22 Business Hotel in Melbourne
#28 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$184 - US$567 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Melbourne
#6 Spa Hotel in Melbourne
#15 Family Hotel in Melbourne
#18 Romantic Hotel in Melbourne
#22 Business Hotel in Melbourne
#28 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (762)
Room & Suite (396)
Pool & Beach (39)
Dining (35)
Amenities (20)
Family and Play Areas (1)
Questions & Answers
Ask a question
Brant and Diann... M
17 January 2018|
AnswerShow all 12 answers
Response from Scarrface | Reviewed this property |
Yes
0
Votes
Sally B
18 October 2017|
AnswerShow all 7 answers
Response from CrownHotelsGM | Property representative |
Hi Sally, Thank you for your question. We do offer valet laundry services including dry cleaning and pressing. You will find a pice list located in your closet. Warm regards, Crown Hotels
1
Vote
Mayo1977
5 October 2017|
AnswerShow all 6 answers
Response from CrownHotelsGM | Property representative |
Hi Mayo1977, Greetings from Crown Promenade Melbourne. Valet parking is $39 per day. Alternatively, the Crown multi-level carpark is located a few minutes away and costs $16 per day (excluding peak periods and public... More
0
Votes
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Room Tips
"Any of the rooms would be good i think"
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"Go high to get the best views..."
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"Ask for a High Floor"
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"Our room was 1776 and we looked out towards the port"
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