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Crown Promenade Melbourne

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#24 of 157 Hotels in Melbourne
Certificate of Excellence
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Crown Promenade Melbourne
Crown Promenade Melbourne
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2,187 Reviews from our TripAdvisor Community

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Showing 2,101: English reviews
Sydney, Australia
Reviewed 2 days ago NEW

My family and I stayed in the Crown Promenade for 6 nights, immediately after arrival the staff were genuinely kind, helpful that made or stay very delightful. Since we drove down to Melbourne from upstate our stay also included valet parking which is absolutely perfect that really helped with saving time going to retrieve the car and getting items from...

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Helpful?
Thank twong2503
Melbourne, Australia
Reviewed 3 days ago NEW

Stayed here for 2 nights in January 2017 - the rooms are clean and of an average size with nice bathrooms - there is no bath tub in bathroom only shower . Promenade is in a great location with easy acces to south wharf, Melbourne cbd and the tram runs out the front - being attached to Crown Casino via...

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Thank Rhonda H
Adelaide, Australia
Reviewed 3 days ago NEW

Great location with lots of dining availability. Very convenient and easy access by city tram. The room was comfortable and quiet that made our stay very enjoyable. Definitely will be back when visiting Melbourne again.

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Thank _virgiyf
Sydney, Australia
Reviewed 3 days ago NEWvia mobile

Can not fault this place at all, me and my husband have stayed here a few times in the past years, but this was the first time bringing along our little girls. Rooms are modern and clean. Breakfast buffet was delicious the in room dinning service have a great variety of food and also delicious. my daughters enjoyed there dinners...

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Helpful?
Thank sam_melissa2015
CrownHotelsGM, General Manager at Crown Promenade Melbourne, responded to this review

What a wonderful review, sam_melissa2015! Thank you for taking the time to share your experience on Tripadvisor. We really appreciate your kind feedback regarding the high level of customer service you received from the entire team. I am certain that your review will inspire us to continue to deliver the exceptional guest service we are renowned for. I was also...

Reviewed 3 days ago NEW

Given the effort involved in arranging all of us to get to Melbourne for a family wedding, not to mention the time and cost in making the pilgrimage from various parts of NSW, we arrived to find that our accom had been cancelled without any notification from the 3rd party booking agent (who it turns out has gone bust). As...

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Thank Karen H
CrownHotelsGM, General Manager at Crown Promenade Melbourne, responded to this review

Dear Karen H, Thank you​ for sharing your review on Tripadvisor. I was so sorry to learn of your experience with the third party booking agent and understand how stressful this would have been. I am glad that our team were able to quickly rectify this situation and accommodate your group. For any future stays, Crown Direct, our online booking...

Sydney, Australia
Reviewed 3 days ago NEW

From the initial check in to when we left the staff at the crown promenade made our stay very enjoyable. The room had great views over the city and the beds were very comfortable. Would highly recommend staying here

Review collected in partnership with this hotel
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Thank Alison G
CrownHotelsGM, General Manager at Crown Promenade Melbourne, responded to this review

Thank you for choosing to stay at Crown Promenade Melbourne, Alison G. I appreciate you taking the time to share your feedback from your recent stay. It is always extremely rewarding to learn that our staff have made such a positive impression and I will be sure to share your review with the entire team. We look forward to welcoming...

Hobart, Australia
Reviewed 4 days ago NEWvia mobile

My partner and myself came to Melbourne and stayed here for 3 nights for our first anniversary together, and I must say we both were extremely impressed by our whole experience we had.. from the warm welcome & helpfulness from the doormen to the fantastic service at reception.. Then to see our room which was on level 19 which was...

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Thank cheffybaby12122015
Southbank Victoria
Reviewed 4 days ago NEW

I have stayed here a fair few times now and the staff are always fantastic. The hotel provides great facilities which are very clean and of high quality. Can't really ask for much more from a hotel. They are also located in a very handy area with lots to do.

Review collected in partnership with this hotel
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Thank Thomas D
CrownHotelsGM, General Manager at Crown Promenade Melbourne, responded to this review

Thank you for your excellent review, Thomas D. I was pleased to read that you chose to stay at Crown Promenade again. Your feedback regarding our "clean and high quality" facilities as well as our convenient location was greatly appreciated. It was also wonderful to note that you found our staff to be "fantastic". We place a high importance on...

Ashford, United Kingdom
Reviewed 5 days ago NEWvia mobile

Great location..... staff an asset to the hotel! would definitely stay again. Strolling out into southbank a definite plus!! Easy access to all we wanted to do. Would definitely recommend cycling to St Kilda/Brighton... decided to keep the bikes for another day and the hotel were more than happy to store them overnight.

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Thank SandraG64
Reviewed 6 days ago NEWvia mobile

Staying here for 5 nights. The hotel over all is well maintained and staff are nice. My king size is nice and spacious. River walk is right by and lots of restaurants along the river. Overall, good hotel! Would recommend people to stay here.

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1Thank Trevor L
CrownHotelsGM, General Manager at Crown Promenade Melbourne, responded to this review

Dear Trevor L, Thank you for your great review! Your feedback regarding your room and the greater Crown complex were greatly appreciated. It was also wonderful to note that you found the staff to be particularly helpful. We place a high importance on providing exceptional guest service and I will ensure your compliments are shared with my team. Thank you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Relaxed, award-winning and thoroughly modern, Melbourne's Crown Promenade offers you a fresh perspective on how good a hotel can be. Located in the heart of the action - Melbourne's vibrant Southbank entertainment precinct and directly linked to the exciting Crown Entertainment Complex, Crown Promenade is also close to the CBD, the Melbourne Exhibition Centre and the city's most famous arts and sporting facilities. Eat and drink in style at Mesh restaurant or Tonic Bar, relax by the pool or take a walk to the 24 hour action of Melbourne's Crown Entertainment Complex. Sleep, eat, work or play - you can do it all in style at Crown Promenade. ... more   less 

Additional Information about Crown Promenade Melbourne

Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Region: Australia > Victoria > Melbourne > Southbank
Price Range: €164 - €380 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crown Promenade Melbourne 4*
Number of rooms: 465
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Agoda and TravelClick so you can book your Crown Promenade Melbourne reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Crown Promenade
Hotel Style:
#9 Spa Hotel in Melbourne
#18 Romantic Hotel in Melbourne
#20 Family Hotel in Melbourne
#22 Business Hotel in Melbourne
#23 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Crown Promenade Melbourne staff and other travellers.
21 questions
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Singapore
5 months ago
Adelaide, Australia
2 months ago
8 months ago

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Questions? Get answers from Crown Promenade Melbourne staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the better!”
 of 5 bubbles 570rhondah, 16 Jan 2017 | Read review
“Higher floor have a good view”
 of 5 bubbles _virgiyf, 16 Jan 2017 | Read review
“Any room over 10th floor to enjoy a marvellous view. Anyway all rooms are quiet and cosy with modern furniture”
 of 5 bubbles CoffeeAndIceCream, 11 Jan 2017 | Read review
“my favourite place in melbourne”
 of 5 bubbles 374nickib, 10 Jan 2017 | Read review
“Absolutely worth it.”
 of 5 bubbles Jocait, 10 Jan 2017 | Read review
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