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Quay West Suites Melbourne

26 Southgate Ave Southbank, Melbourne, Victoria 3006 Australia
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Traveller (644)
Room & Suite (502)
Dining (42)
What is Travellers’ Choice Best of the Best?
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About

#10 of 172 hotels in Melbourne
Location
Cleanliness
Service
Value
2023 Travellers' Choice Best of the Best
Quay West Suites Melbourne is an apartment style hotel overlooking the Yarra River. Offering a choice of one, two or three bedroom guest accommodation, the hotel is ideal for business travellers, family holidays or a romantic getaway. Quay West Suites Melbourne provides easy access to the CBD and local attractions such as Federation Square, Royal Botanic Gardens, Crown Casino, Southgate Arts & Leisure Precinct, Melbourne Aquarium, fashion boutiques, restaurants and cafes. Newly refurbished mineral salt pool, steam room and gym.
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Property amenities
Car park
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Paid wifi
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Room service
Kitchenette
Dishwasher
Flatscreen TV
Iron
Microwave
Minibar
Refrigerator
Kitchenware
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Great View
Quiet
Languages Spoken
English
1,517Review33Q+A100Room tips

Reviews
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Traveller rating
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gabor1028 wrote a review 15 Mar
7 contributions
The pros: location, views over the Yarra river, spacious rooms, helpful front desk and restaurant staff, good breakfast, large comfortable bed; The cons: room was dusty especially inside the cupboards, furniture slightly dated, breakfast doesn't start until 7 which is far too late for a central city hotel.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Breakfast time can be hectic at peak times.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jackie Porter, General Manager at Quay West Suites Melbourne
Responded 2 days ago
Thank you for the review, we are pleased you enjoyed your stay with us. Thank you also for letting me know about the dust in the suite, we will follow this up.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Luck wrote a review 14 Mar
Melbourne, Australia13 contributions7 helpful votes
Stayed here with my future wife before our wedding and what can I say the rooms were amazing, so spacious and clean. Very modern and the views were to die for… Looking for a weekend getaway or a retreat within a city stay here you won’t be disappointed.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jackie Porter, General Manager at Quay West Suites Melbourne
Responded 2 days ago
Thank you of the review and congratulations! We trust you will have many fond memories...
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Linda P wrote a review 12 Mar
Massachusetts516 contributions424 helpful votes
WOW, we were thoroughly impressed upon walking into our 2 bedroom apartment. Stunning, words can't describe. Such a massive living area with kitchen (cabinets galore with modern decor, everything you could ask for at your fingertips). A separate room with washer and dryer came in handy. The balcony was breathtaking with views of Melbourne all lit up at night, it was a sight to behold. Unfortunately, we didn't have enough down time to enjoy sitting out on the balcony with drinks in hand!! The bedrooms and baths were just as wonderful and the cleanliness of the whole apartment was top notch. Location was hard to beat. Walkable to everything. We just loved Melbourne and Quay West Suites was a perfect base.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jackie Porter, General Manager at Quay West Suites Melbourne
Responded 5 days ago
Wow- thank you so much for the review- we appreciate it.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Robyn C wrote a review Feb 2024
Sydney, Australia76 contributions29 helpful votes
A great stay again - this is my go to accommodation in Melbourne. Walking distance to the city, the Australian Open tennis, the MCG, Flinders St station, the Arts Centre and so many other attractions. Staff were great as usual and my stay of 8 nights was trouble-free. Thank you!
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Date of stay: February 2024Trip type: Travelled solo
Room Tip: Although I didn’t need it this trip, there is parking. Love the washer/dryer for longer stays.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jackie Porter, General Manager at Quay West Suites Melbourne
Responded 4 Feb 2024
Thanks Robyn, we are so pleased you enjoyed your stay. Its a great location for the Tennis and we hope to see you back next year!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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hatman521 wrote a review Jan 2024
Los Angeles, California74 contributions54 helpful votes
My wife and I recently spent 5 nights in a 2-bedroom suite at Quay West and we really liked the location and views. The rooms are nice, large, and comfortable, though they have more of a business feel than a "homey" vibe. But no rack in the shower for toiletries, etc. that had to instead be placed on the ground in the shower is my only real complaint. Kitchen and laundry facilities are included inside the rooms. The location in Southbank just next to Princes Bridge was ideal, and our 2 balconies were lovely for sitting outside and enjoying the fresh air and lovely vistas. Buffet breakfast was included and was not bad. Staff was all very pleasant and helpful. All in all a nice stay.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jackie Porter, General Manager at Quay West Suites Melbourne
Responded 4 Feb 2024
Thank you for the review, we are so pleased you enjoyed your stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jennifer D wrote a review Jan 2024
Brisbane, Australia1 contribution
We recently stayed at Quay West Suites Melbourne and wanted to give a shout out to the staff there - particularly the manager Steven who went above and beyond to give our family a great price on an amazing room. Due to an oversight with a double booking, we ended up getting this gorgeous 3 bdr sub-penthouse suite with breakfast and carparking for less than the price of a lower floor, 2bdr room. The manager was exceptionally kind and gracious about it all and made our stay affordable and very special. The kids didn't want to leave! The rooms are well maintained, modern and spacious and the beds are soft and comfortable. We loved our apartment with it's amazing views, tvs in all the bedrooms and spa bath. We felt very spoilt and would definitely stay there again. Thank you Quay West Suites for making our stay in Melbourne so wonderful!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: The pool is magnesium and not all children like these types of pools as they can hurt their eyes....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jackie Porter, General Manager at Quay West Suites Melbourne
Responded 29 Jan 2024
Thanks Jennifer, we are so pleased you enjoyed your stay and the upgrade.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hawaii50 wrote a review Jan 2024
Toowoomba, Australia1117 contributions74 helpful votes
+1
We just returned from 3 nights at Quay West Suites, we also had other family members staying here as we were all attending a family wedding. We had booked a studio room and were upgraded to a 1 bedroom apartment on the 12th floor which was nice and gave us a little more space. There was a view from the side towards the Yarra River and city. The room was well appointed with everything needed, although we did find the bed and pillows a little hard (personal opinion only). The reception staff were extremely friendly and helpful whenever we spoke with them from check-in, arranging taxis for our whole family to the wedding and check-out. The location is fantastic right on Southbank and very easy walking to everything from shops to restaurants. The only issue we encountered was we booked a ‘Bed & Breakfast’ rate which included the buffet breakfast at Jarrah restaurant each day, however our name/room number was never on the breakfast print out and I had to show them my email confirmation indicating breakfast included and the staff then had to phone reception. It is only a minor thing but something Accor should rectify in their system. It’s an excellent place to stay and I highly recommend.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jackie Porter, General Manager at Quay West Suites Melbourne
Responded 14 Jan 2024
Thank you for the fabulous review, we are so pleased you enjoyed your stay with us....
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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joseph m wrote a review Jan 2024
6 contributions
Do you like being treated as an honoured guest in the best position in Melbourne, on the Southbank across from the Flinders Street station and the CBD? Do you like apartments and suites that are spacious with no expense spared to keep them as new? Do you like a hotel run by a manager and other staff who make you feel you are doing them a favour by asking them for some extra service? Do you like a quality but not quantity buffet breakfast with top quality food and barista coffee? Do you like to pay a reasonable price for what you get? If you like even some of these choices, then this has to be your hotel of choice in Melbourne.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jackie Porter, General Manager at Quay West Suites Melbourne
Responded 7 Jan 2024
Thanks Joseph, for the fabulous review, we are so pleased you enjoyed our hospitality.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TrudyATas wrote a review Dec 2023
Burnie, Australia1 contribution
Wonderful 2bedroom premium apartment. Very impressive property, loved the fast lifts, great breakfast & highly recommend the magnesium pool! Reception staff extremely helpful with family illness & in general.
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Review collected in partnership with Accorhotels.com
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jackie Porter, General Manager at Quay West Suites Melbourne
Responded 12 Dec 2023
Trudy, thank you so much for the feedback, we are so pleased you enjoyed your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Aussie Coight wrote a review Nov 2023
Gold Coast, Australia150 contributions102 helpful votes
First time staying here in a few years and it is a great spot. Since my pre Covid stay it has been extensively renovated and is now a comfortable modern hotel with apartment style rooms. Amazing view over the Yarra. Staff were on point. Decent buffet breakfast. Only downside is the bar doesn’t open on Sunday and Monday nights which made it a hassle to walk through drizzly cold Melbourne to a nearby bar to meet people.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jackie Porter, General Manager at Quay West Suites Melbourne
Responded 6 Dec 2023
Thank you for the review, we appreciate it.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
€176 - €233 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
quay west suites melbourne hotel melbourne, quay west hotel melbourne, quay west melbourne
LOCATION
AustraliaVictoriaMelbourneSouthbank
NUMBER OF ROOMS
107
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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QUAY WEST SUITES MELBOURNE - UPDATED 2024 Hotel Reviews & Price Comparison (Australia) - Tripadvisor

Frequently Asked Questions about Quay West Suites Melbourne
Which popular attractions are close to Quay West Suites Melbourne?
Nearby attractions include Sporting Capital Tours (0.3 km), Apsis VR Melbourne | Virtual Reality Escape Room Experiences (0.4 km), and Melbourne Urban Adventures (0.3 km).
What are some of the property amenities at Quay West Suites Melbourne?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Quay West Suites Melbourne?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Quay West Suites Melbourne?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Quay West Suites Melbourne?
Yes, a parking garage is available to guests.
What are some restaurants close to Quay West Suites Melbourne?
Conveniently located restaurants include Roule Galette Melbourne, Chocolate Buddha, and Maha.
Are there opportunities to exercise at Quay West Suites Melbourne?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Quay West Suites Melbourne have airport transportation?
Yes, Quay West Suites Melbourne offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Quay West Suites Melbourne located near the city centre?
Yes, it is 0.8 km away from the centre of Melbourne.
Are any cleaning services offered at Quay West Suites Melbourne?
Yes, dry cleaning and laundry service are offered to guests.
Does Quay West Suites Melbourne offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.