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Novotel Melbourne on Collins

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Novotel Melbourne on Collins
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4,162 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Melbourne on Collins
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Showing 4,015: English reviews
Brisbane, Australia
Reviewed 3 weeks ago

Stayed for just one night for work- has been many years since I last stayed. Really impressed! All the refurbishments are great, good size rooms, and great atmosphere in the property. Love the central location. Thank you!

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Helpful?
Thank debbiehA1637EZ
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

You are so welcome and thank you for taking the time to post this totally encouraging review. We love welcoming back guests and hope to see you in the future. Sincerely, Karen Taylor General Manager

Brisbane, Australia
Reviewed 3 weeks ago

Had nice suite on 13th floor. Unfortunately, the TV didn't work, air conditioning was noisy, and the coffee maker didn't work properly. Very good location for access to quality shopping, cafes, and bars. Also easy distance to South Bank area and a simple tram trip to Docklands area. Taxi stand at hotel entrance. All staff were attentive and effective in...

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Helpful?
Thank 370albert
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your review and especially your recommendation which is still the best advertising. It is wonderful to know that we met your expectations across many levels. I was very pleased to learn that you found all our team here to be friendly and efficient. I will ensure your complimentary words are shared with everyone. We thank you for...

Reviewed 3 weeks ago via mobile

Great location and friendly helpful staff, checkin and checkout was fast and efficient. Room are clean up everyday it feel good after each day outing when we are back to our room is neat and clean. Manager on duty was very friendly and recommend us where to shop Chadstone with free shuttle bus at federation square. The recommendation was great....

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Helpful?
Thank Christina K
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you very much for your good review. I am delighted to know that you enjoyed your stay and in particularly my teams outstanding hospitality as well as our exceptional location. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to make you feel welcome on a future...

Cambridge, null, New Zealand
Reviewed 3 weeks ago

I stay at the Accor chain of hotels now where-ever possible because I know the quality of the rooms, service and cleanliness. This was my first time at this one and have nothing but compliments, including the staff who were most helpful and informative.

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Helpful?
Thank Paul S
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you very much for your positive review. I am really pleased that you enjoyed our CBD location and the friendly service you received from my team. We hope to have the pleasure of making you feel welcome again on your next visit to Melbourne. Sincerely, Karen Taylor General Manager

Velez-Malaga, Spain
Reviewed 3 weeks ago

I was given a week end for two all expenses paid , by my company. We used it for our anniversary. Everything was so perfect. The room was beautiful. The bar fridge was restocked each morning. The bed linen was so white and gorgeous. The views over the city were beautiful. Food was delicious, restaurant relaxing and service from all...

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Helpful?
Thank Roseyposey810
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

What a treat you got from your company and I am so pleased everything was to your expectations and more. Thank you for highlighting how hard my team works to ensure each guest has a happy memory long after they leave. We would naturally love to make you feel welcome again and are appreciative of your review. Sincerely, Karen Taylor...

Hawke's Bay
Reviewed 3 weeks ago via mobile

We booked as a Package for the Melbourne cup! The location is close to everything walking distance to all CBD attractions, art center, museum, south bank river and Myers and David Jones also a few blocks away from trains and trams. The staff's were very welcoming and helpful.

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Helpful?
Thank Lucky2288
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Delighted to read you had an great time over Spring Racing Carnival and you loved our location and especially my teams hospitality. The team and I thank you for your encouraging review and hope to make you feel welcome again. Sincerely, Karen Taylor General Manager

Ballarat, Australia
Reviewed 3 weeks ago via mobile

I stayed here with my young daughter and we had a lovely time. Easy online check in meant we were in our room within minutes of picking up the key. Location is fabulous with a short stroll to Bourke St Mall. Breakfast isn't elaborate but has all you need. Rooms are a great size, particularly when we ended up in...

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Helpful?
Thank Rebecca N
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you so much for reviewing the hotel. My team and I are really glad to read you had a wonderful stay. We look forward to welcoming you back in the future so you can see the completed new Entrance and arrive in style. Sincerely, Karen Taylor General Manager

Wellington, New Zealand
Reviewed 4 weeks ago

At nearly AUD 300 per night you expect something of pretty good quality. All I can say is, is that the Novotel was quite average. The staff gave us a room where the shower flooded the bathroom. We told them about this and they knew about the problem but still gave us the room! They did offer to change the...

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Helpful?
Thank nicholascK7196ED
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your constructive review. I would like to extend my sincere apologies for issues you experienced during your recent stay and the lack of hospitality you encountered. The follow up and attention to detail is unacceptable and certainly not level of service that we pride ourselves in. Please rest assured that I will be discussing this feedback with...

Perth, Australia
Reviewed 4 weeks ago

We had a pleasant 6 night stay in a well appointed Deluxe room.The staff were extra friendly and the service was spot on.A request for extra towels so our son and partner could shower in our room before flying home late in the evening after checking out of another hotel earlier in the day was acceded to without hesitation.Its the...

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Helpful?
Thank Ken H
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your review. I am delighted that you were impressed with most aspects of your experience but the first impression being the arrival. I sincerely apologise that the ongoing works at the street level kept you from having a flawless visit. The Hotel entrance is the last to be finalized with a continuous theme into the shopping arcade...

Perth, Australia
Reviewed 4 weeks ago

Stayed 4 days at the Novotel On Collins being an Accor member everything was really well organized on our arrival lovely staff on the front desk and so helpful telling us the best way to get to places. Beautiful white soft towels in bathroom so big could have wrapped it around me twice and lovely clean bathrooms . Fantastic food...

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Helpful?
Thank Whirl1952
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you Wayne and Shirley for the encouragement and for for your loyalty. Pleased that my team looked after you well and that for this reason you will stay again. My team and I very much look forward to welcome you back to the Novotel on Collins. Sincerely, Karen Taylor General Manager

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Full of discovery and delight, Melbourne’s laneways tease the imagination long after you’ve put your weary feet up to rest. They weave through the heart of the city: cafes, bars, restaurants and boutiques, throbbing with conversation and espresso coffee. You never quite know what you’ll find around the next corner: cobblestone alleys, old beer barrel hoists and even vats of simmering organic soup. There is the air of Berlin in the street art, a touch of Paris in the umbrella-shaded cafes and, reminiscent of Rome, eateries tucked away in the most unlikely of places. Perhaps you might want a break and cross the Yarra River to Southbank - walk along the promenade, bask in the sun at a waterside bar and decide whether to go to the nearby casino or book a ticket at the Melbourne theatre company.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Novotel Melbourne on Collins
Novotel Melbourne on Collins
Cuisines: Healthy, Australian, Bar, International, Pub
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane, located conveniently beneath the hotel is now open, Melbourne's most unique fashion destination. ... more   less 

Additional Information about Novotel Melbourne on Collins

Address: 270 Collins St, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Price Range: €122 - €302 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Melbourne on Collins 4.5*
Number of rooms: 380
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Cancelon, Cheap Tickets, Odigeo, Travelocity, Priceline, HotelTravel.com, ACCOR and Agoda so you can book your Novotel Melbourne on Collins reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel
Hotel Style:
#29 Romantic Hotel in Melbourne
#30 Family Hotel in Melbourne
#32 Business Hotel in Melbourne
#55 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Melbourne on Collins staff and other travellers.
24 questions
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Questions? Get answers from Novotel Melbourne on Collins staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“this is advise for those that wish to hire seminar space only, seminar room glumy and ordinary.”
 of 5 bubbles 380kathleenj, 1 Dec 2016 | Read review
“Overlooking Collins Street is a bonus.”
 of 5 bubbles carolludlow, 30 Nov 2016 | Read review
“All the rooms are of equal standard”
 of 5 bubbles ronh776, 20 Nov 2016 | Read review
“Some rooms are quite a distance from lifts if you are elderly.”
 of 5 bubbles 771margaretn, 14 Nov 2016 | Read review
“just do it!”
 of 5 bubbles 370albert, 13 Nov 2016 | Read review
5 of 5
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