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    BEST WESTERN Riverside Apartments

    474 Flinders St, Melbourne, Victoria 3000, Australia
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    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE US$17
    US$118
    US$101
    US$107
    US$106
    Traveller (75)
    Room & Suite (27)
    Dining (6)
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    Overview

    • Excellent24%
    • Very good41%
    • Average17%
    • Poor8%
    • Terrible9%
    Travellers talk about
    Free Wifi
    Room Service
    4 Star Hotel
    All hotel details
    Clarion Suites Gateway
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    Rooms
    7 May8 May
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (300)
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    1 - 5 of 300 reviews

    Reviewed 2 weeks ago

    Best Western Riverside Apartments had a suite available for me for five days. I was so pleased with the attentive room attendant service and the front office personnel. The rooms were cleaned daily with special requests easily handled by a team of service people who...More

    Thank MargoHelen
    Response from Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments

    Thank you for taking the time to review your recent stay. We were so glad to read you enjoyed the service and comfort of Best Western Riverside Apartments. The apartments are due for renovation this year so the comfort level will be even higher. We...More

    Reviewed 4 weeks ago

    The reception is hidden in a lane and the actual apartments are a short walk from reception. The entrance to the apartment block is a private property. This was very uncomfortable. The lift was not working. The atual apartment was decently sized. However, the property...More

    Thank Vaibhav M
    Response from Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments

    Once again our apologies for the inconvenience of the apartment not being up to expectations. Our new owners/managers are planning a full refurbishment of the apartments and improvements to guests comfort will improve as well. We do hope to see you again.

    Reviewed 4 weeks ago

    People are OK nice. Location kind of hidden and taxi driver (with 20 years experience - supposedly) not able to find it. The carpet is in quite poor disgusting condition both inside and outside in the hallway. The safe does not work - we were...More

    Thank Ed352
    Response from Steven B, Guest Relations Manager at BEST WESTERN Riverside Apartments

    I'm sorry your stay was not up to expectations. We have recently taken on new management and our aim is to improve standards and comfort for guests. Front of house staff remain the same so customer service will not be affected. We hope you will...More

    Reviewed 19 March 2017 via mobile

    Had to walk down a lane way to find reception, but once there staff were friendly and welcoming. Some of the hallways etc were a bit dated and shabby. The family room we stayed in was very spacious, 2 bedrooms and 2 bathrooms, large living...More

    Thank gwlnjcav
    Response from Steven B, Guest Relations Manager at BEST WESTERN Riverside Apartments

    Thank you for your feed back, we are sorry you did not enjoy some aspects of your stay. We will be taking your comments under consideration to fix these issues as we as to update our facilities in the near future. We hope to see...More

    Reviewed 13 March 2017

    Poor customer service We were happy to pay for late checkout but were told just to be out of the apartment by 12:00pm. At 11:08am my friend came into the room scared and was yelling that a man was in our apartment. I walked out...More

    1  Thank Emma H
    Response from Steven B, Guest Relations Manager at BEST WESTERN Riverside Apartments

    Thank you for your feedback. We are sorry you did not enjoy your experience with us. Unfortunately it was a very unpleasant circumstance for us all. We have a very strict no party policy and this was not followed by your large group that you...More

    Clarion Suites Gateway
    1,052 reviews
    #31 of 158 hotels in Melbourne
     
    Adina Apartment Hotel Melbourne Northbank
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    Punthill Northbank Melbourne
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    Holiday Inn Melbourne on Flinders
    889 reviews
    #80 of 158 hotels in Melbourne
     
    About
    Amenities
    • Top amenities
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Dry Cleaning
    • Laundry Service
    • Self-Serve Laundry
    • Room amenities
    • Refrigerator in room
    Details
    • Price range
    • US$93 - US$190 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #103 Luxury Hotel in Melbourne
    Photos
    Traveller (75)
    Room & Suite (27)
    Dining (6)
    Pool & Beach (1)
    Nearby
    Central Business District
    Full of discovery and delight, Melbourne’s laneways
    tease the imagination long after you’ve put your weary
    feet up to rest. They weave through the heart of the
    city: cafes, bars, restaurants and boutiques,
    throbbing with conversation and espresso coffee. You
    never quite know what you’ll find around the next
    corner: cobblestone alleys, old beer barrel hoists and
    even vats of simmering organic soup. There is the air
    ...More
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    Questions & AnswersAsk a question
    Jennifer W
    Hi - we are a family of four flying into Melbourne arriving around midnight for one night stay. Is it possible to check in at midnight or is this a problem?
    4 October 2016|
    Answer
    Response from oioioi1 | Reviewed this property |
    I don't think it is 24 hour reception so best contact them direct and make suitable arrangements
    0
    Votes
    Anita L C
    Hi we are booked next weekend and have read reviews and am concerned I've done the right thing we have a 2 room apartment booked and stay several times a year as a get together with interstate relatives we have had a bad experience at our last place on south bank we used for several years with cleanliness and views I'm hoping I've found the right place for further bookings and hoping my Sydney Delos will be impressed with a great view from our room ,,, feeling nervous hope I can be reassured I've chosen well
    28 May 2016|
    Answer Show all 3 answers
    Response from Morro999 | Reviewed this property |
    Hi Anita, our rooms faced the side of the building & we had views towards the city & buildings down the way so no spectacular views really. The apartment itself was lovely & clean & was very quiet as it was a Wednesday... More
    0
    Votes
    Anita L C
    Hi we are booked in next week ,, I've been reading reviews and hoping that we have booked great accomadation we usually do a few trips a year as a get together we have booked a 2 room apartment for 5 ,, hope I'm not disappointed as we have recently had a bad experience at the last place on south bank we used for years ,, am I getting a great riverside view jeez hope so I've got interstate guest with us
    28 May 2016|
    Answer Show all 6 answers
    Response from rarehols | Reviewed this property |
    I stayed at riverside recently in a non view apartment which suited me for the location n my purpose. If you really want a view - better phone them and request one. I read a previous stayer did ! Hope this helps, appt very... More
    1
    Vote
    Room Tips
    "The 16th floor was mainly very quiet -- the north side of the building."
    Read review
    "Avoid this hotel"
    Read review
    "There are no tips; you can ask all you like, but you won't get it"
    Read review
    "Don't go, try Clarion Gates."
    Read review