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    The Swanston Hotel, Grand Mercure

    195 Swanston St, Melbourne, Victoria 3000, Australia
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    Lowest prices for your stay
    29/10/2017 30/10/2017
     3 people are viewing this hotel
    US$151
    US$132
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    Traveller (295)
    Room & Suite (117)
    Dining (16)
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    Overview
    • Excellent26%
    • Very good49%
    • Average19%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “the cocoon” (45 reviews)
    “great location” (364 reviews)
    “soul cafe” (24 reviews)
    Free Internet
    Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Babysitting
    4.0 Star Hotel
    All hotel details
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    Melbourne Marriott Hotel
    1,583 reviews
    #11 of 162 hotels in Melbourne
     
    Adina Apartment Hotel Melbourne
    2,415 reviews
    #45 of 162 hotels in Melbourne
     
    The Hotel Windsor
    8,275 reviews
    #27 of 162 hotels in Melbourne
     
    Ibis Styles Melbourne, The Victoria Hotel
    2,250 reviews
    #92 of 162 hotels in Melbourne
     
    Rooms
    29 Oct30 Oct
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (2,555)
    There are newer reviews for The Swanston Hotel, Grand Mercure
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    21 - 25 of 2,484 reviews

    Reviewed 2 weeks ago via mobile

    I stay 4 nights. The room is nice and quite. Service is good. The location is right at CBD and Melbourne central station. Suitable for business. Worth for money. Only one concern that the electric socket on desk does not fit well with Apple macbook...More

    Thank LongInfinity
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 2 weeks ago

    Dear LongInfinity, Thank you for your recent patronage. I am sorry to read that we did not tick all the boxes during your stay. Feedback such as yours allows us to identify areas of improvement and I thank you for providing a review. Regards, Alex...More

    Reviewed 2 weeks ago

    Extremely disapointed with the room, small and had an odour asked to be moved and were given a much nicer room, however when told about the better room the receptionist had hung up on me while I was still talking. Shouldn't have neede to request...More

    Review collected in partnership with Accorhotels.com
    Thank stephenwN862PL
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 2 weeks ago

    Dear stephenwN862PL, Once again, thank you for your recent patronage. I am sorry to read that we did not tick all the boxes during your stay. Feedback such as yours allows us to identify areas of improvement and I thank you again for providing a...More

    Reviewed 3 weeks ago

    The restaurant served lovely food and there was a café downstairs for breakfast.Also it was delightful to see the horsedrawn carriage in the street.. China town was just around the corner and there was buskers on the street. Would stay in this hotel again. Our...More

    Thank shirley m
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 2 weeks ago

    Dear Shirley M, Thank you for letting us know what we do so well. I am glad that we had been able to accommodate all your needs. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

    Reviewed 3 weeks ago

    I have stayed in several hotels in Melbourne for business and pleasure with Swanston Hotel the best value by far. Great location, excellent service and good sized rooms. My best tip is to ask the staff for recommendations for cafes, restaurants and bars they never...More

    Thank michaelmitchell932
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 3 weeks ago

    Dear michaelmitchell932, It is lovely to hear you continually enjoy your stay with us, and found our location perfect for your time in Melbourne and our accommodation to be comfortable and spacious. We look forward to welcoming you back when you are next in town!...More

    Reviewed 3 weeks ago via mobile

    I had a prepaid room at this hotel. Despite this and despite being told at check out that there was nothing to pay, I was charged twice on my visa (that they had swiped on arrival) for the room. I received a refund for $30...More

    Thank Crowe M
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 3 weeks ago

    Dear Crowe M, Thank you for your review. It is with regret to read that we were unable to provide you with a pleasant and trouble free stay. If you are interested, I would appreciate the opportunity of learning more about your concerns. My email...More

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    About
    Amenities
    • Top amenities
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Free Internet
    • Hotel Amenities
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Indoor pool
    Details
    • Price range
    • US$110 - US$248 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #50 Family Hotel in Melbourne
    • #67 Romantic Hotel in Melbourne
    • #69 Business Hotel in Melbourne
    • #80 Luxury Hotel in Melbourne
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 200
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Cheap Tickets, Booking.com, ACCOR, Ctrip TA, Agoda, Expedia, TripOnline SA, Cancelon, Travelocity, Hotwire, Evoline ltd and HotelQuickly so you can book your The Swanston Hotel, Grand Mercure reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Australia >
    • Victoria >
    • Melbourne >
    • Central Business District
    • Also Known As
    • The Swanston Hotel, Grand Mercure Hotel Melbourne ,
    • The Swanston Hotel Grand Accor
    Add Photo Photos
    Traveller (295)
    Room & Suite (117)
    Dining (16)
    Pool & Beach (4)
    Hotel & Grounds (197)
    Bathroom (35)
    Nearby
    Central Business District
    Full of discovery and delight, Melbourne’s laneways
    tease the imagination long after you’ve put your weary
    feet up to rest. They weave through the heart of the
    city: cafes, bars, restaurants and boutiques,
    throbbing with conversation and espresso coffee. You
    never quite know what you’ll find around the next
    corner: cobblestone alleys, old beer barrel hoists and
    even vats of simmering organic soup. There is the air
    ...More
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    .24 km away
     
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    Ask a question
    Questions & Answers
    Rahul12112
    29 September 2017|
    AnswerShow all 3 answers
    Response from Retired2xs | Reviewed this property |
    They have a variety of fruits, and other choices for breakfast and other meals.
    0
    Votes
    bonnie1998
    18 August 2017|
    AnswerShow all 8 answers
    Response from Samuel D | Reviewed this property |
    I think it's better to use UBER than bus.
    1
    Vote
    Google Translation
    DesmondOngyh
    7 August 2017|
    AnswerShow all 5 answers
    Response from Kris K | Reviewed this property |
    Yes. But slow. If you are accor gold member, then you get to use complimentary premium speed.
    1
    Vote
    Room Tips
    "The hotel is above the city centre so the quieter rooms would be at the rear of the building and not..."
    Read review
    "Rooms away from Swanston St would be quieter."
    Read review
    "Speak to staff for advice on choice of room"
    Read review
    "A good choice for families is to book adjoining rooms for that little extra room."
    Read review
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