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The Swanston Hotel, Grand Mercure

2,611 reviews
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Traveller (297)
Room & Suite (119)
Dining (16)
Overview
  • Excellent26%
  • Very good48%
  • Average20%
  • Poor4%
  • Terrible2%
Travellers talk about
“the cocoon”(45 reviews)
“great location”(374 reviews)
“soul cafe”(24 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,611)Write a Review
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Traveller rating
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1,171
506
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678
1,171
506
114
68
Show reviews that mention
All reviewsthe cocoongreat locationsoul cafetwo double bedsdavid jonescentral locationbourke st mallthe heart of the cityvalet parkinga bit tiredbuffet breakfastyour doorsteproom was spaciousstreet noisetram stopan upgradepublic transport
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1,121 - 1,125 of 2,537 reviews
Reviewed 31 January 2014

I have stayed here several times on business due to the central location and easy access to public transport. While staff are pleasant and helpful it would be nice to acknowledge return visitors. Every visit is treated as though it is my first, which is...More

Thank ParaBill
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 2 February 2014

Dear ParaBill, Thank you for taking the time to share your recent expereinece with us. Your valid feedbacks have been addressed to both our Reservations and Front Office Managers for their perusal. We are in the process of negotiating the possibility of providing complimentary WiFi...More

Reviewed 30 January 2014

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Review collected in partnership with Accorhotels.com
Thank Peter T
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 2 February 2014

More

Reviewed 30 January 2014

More

Review collected in partnership with Accorhotels.com
Thank Anne F
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 30 January 2014

More

Reviewed 28 January 2014

I spent there 4 nights on a business trip in last December. The best point is the location, it's in the middle of everything. Walking distance from bars/restaurants on the riverside, as well as from the bothanical garden. However it's in a busy area the...More

1  Thank Biguss
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 29 January 2014

Dear Biguss, Thank for your review, as a Contributor, we appreciate your honest feedback. I am glad to hear that you enjoyed our fantastic location, as it is ideal for interstate and overseas visitors wanting to explore Melbourne in a short amount of time. We...More

Reviewed 27 January 2014

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Review collected in partnership with Accorhotels.com
Thank Sally L
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 29 January 2014

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About
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Free Internet
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Babysitting
Banquet Room
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Indoor pool
Details
Price range
US$120 - US$253 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#81 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$120 - US$253 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#81 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (297)
Room & Suite (119)
Dining (16)
Pool & Beach (4)
Hotel & Grounds (198)
Bathroom (37)
Nearby
Central Business District
Full of discovery and delight, Melbourne’s laneways
tease the imagination long after you’ve put your weary
feet up to rest. They weave through the heart of the
city: cafes, bars, restaurants and boutiques,
throbbing with conversation and espresso coffee. You
never quite know what you’ll find around the next
corner: cobblestone alleys, old beer barrel hoists and
even vats of simmering organic soup. There is the air
...More
Questions & Answers
Ask a question
LEISHRS
22 November 2017|
AnswerShow all 4 answers
Response from Cruiserchick2248 | Reviewed this property |
We didn’t have a car so can’t help you. However it did seem to be in an area of narrow one way streets. Perhaps you could phone the hotel directly for more advice.
0
Votes
LEISHRS
22 November 2017|
AnswerShow all 2 answers
Response from Mel_kuan | Reviewed this property |
The self-parking is about 5-10min walk away and it’s 15aud a day / entry. Meaning you either leave your car at the car park for 24 hours or pay every time you want to drive out the car. If you park with the hotel’s valet... More
0
Votes
Rahul12112
29 September 2017|
AnswerShow all 3 answers
Response from Retired2xs | Reviewed this property |
They have a variety of fruits, and other choices for breakfast and other meals.
0
Votes
Room Tips
"if you are a family you will be placed on a lower floor if travelling as a couple or single better chances of..."
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"Higher is better"
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"Choose an alternative hotel."
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"Don't go for just a standard room - rooms are not on the same level as other Mercure hotels"
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