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The Swanston Hotel, Grand Mercure

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Traveller (311)
Room & Suite (159)
Dining (16)
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Overview
  • Excellent26%
  • Very good48%
  • Average20%
  • Poor4%
  • Terrible2%
Travellers talk about
“the cocoon”(47 reviews)
“great location”(386 reviews)
“soul cafe”(26 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Reviews (2,691)
There are newer reviews for The Swanston Hotel, Grand Mercure
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Traveller rating
701
1,201
518
120
74
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701
1,201
518
120
74
Show reviews that mention
All reviewsthe cocoongreat locationsoul cafetwo double bedsdavid jonescentral locationbourke st mallthe heart of the cityaccor membera bit tiredvalet parkingbuffet breakfastyour doorsteproom was spaciousstreet noisetram stopan upgrade
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1,071 - 1,075 of 2,614 reviews
Reviewed 24 June 2014

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Review collected in partnership with Accorhotels.com
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 24 June 2014

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Reviewed 19 June 2014

I frequently travel to Melbourne for work. I tried to change a reservation at the Swanston Hotel Grand Mercure in Melbourne for 23 – 24 June due to changes in work dates and made a subsequent booking through Wotif for additional days in Melbourne. Now...More

Thank Kate D
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 22 June 2014

Dear Kate, Thank you for your writing your concern on Tripadvisor as well as through email to us. I believe that our General Manager has since been in contact with you (Friday, 20/06/14) and both parties have came to a mutually agreed decision. Kind regards,...More

Reviewed 18 June 2014

What a wonderful experience this hotel provided. Arriving late on Friday night after a delayed flight, a smooth check in and then nothing was too much trouble. The room was comfortable, the staff helpful. A room for three adults with plenty of roomMore

Review collected in partnership with Accorhotels.com
1  Thank Woononawoman
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 19 June 2014

Dear Woononawoman, Thank you for your recent patronage and your time to provide a review. Delighted to read that you enjoyed your stay with us and found the room to be comfortable and staff were helpful. Once again thank you for your kind word and...More

Reviewed 18 June 2014

The location of this hotel is perfect for a holiday in Melbourne. Most of the city sights are in walking distance and there are trams right at the door. I have stayed a few times before due to the location and the price. However, the...More

1  Thank LindaJMc
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 19 June 2014

Dear LindaJMc, Thank you so much for taking the time to write a review about your recent stay. Our location is ideal to experience all Melbourne has to offer, with public transports literally at your doorstep. I am sorry to hear about your breakfast experience...More

Reviewed 18 June 2014

Recently stayed here. Quality hotel. Nice rooms, very clean, quiet and nice decor. Location perfect. Free WiFi is a bonus. Reception staff exceptional, especially Sarah. I'm a regular visitor to Melbourne, stayed in many hotels, this one will be a favorite. Hope to be back...More

Thank Kittenpuss1
Response from Erdi G, General Manager at The Swanston Hotel, Grand MercureResponded 18 June 2014

Many thanks for your very positive comments and I have shared this with the team here at the hotel. Very much appreciated and we look forward to welcoming you back soon. Regards, John Dickson - General Manager

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About
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Free Internet
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Indoor pool
Details
Price range
US$110 - US$201 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#91 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$110 - US$201 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#91 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
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Traveller (311)
Room & Suite (159)
Dining (16)
Pool & Beach (4)
Nearby
Central Business District
Full of discovery and delight, Melbourne’s laneways
tease the imagination long after you’ve put your weary
feet up to rest. They weave through the heart of the
city: cafes, bars, restaurants and boutiques,
throbbing with conversation and espresso coffee. You
never quite know what you’ll find around the next
corner: cobblestone alleys, old beer barrel hoists and
even vats of simmering organic soup. There is the air
...More
Questions & Answers
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Alice T
31 May 2018|
AnswerShow all 4 answers
Response from Baz K | Reviewed this property |
No renovation was being done when we were there that we saw.
1
Vote
LEISHRS
22 November 2017|
AnswerShow all 4 answers
Response from Cruiserchick2248 | Reviewed this property |
We didn’t have a car so can’t help you. However it did seem to be in an area of narrow one way streets. Perhaps you could phone the hotel directly for more advice.
0
Votes
LEISHRS
22 November 2017|
AnswerShow all 2 answers
Response from Mel_kuan | Reviewed this property |
The self-parking is about 5-10min walk away and it’s 15aud a day / entry. Meaning you either leave your car at the car park for 24 hours or pay every time you want to drive out the car. If you park with the hotel’s valet... More
0
Votes
Room Tips
"Check out if the room has been renovated or an old tired one"
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"the entry is on the left as it is on a one way street and it does not look like a street."
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"The room we had at the side of the hotel had no view at all"
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"higher up the better"
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