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The Swanston Hotel, Grand Mercure

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Traveller (310)
Room & Suite (159)
Dining (16)
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Overview
  • Excellent26%
  • Very good49%
  • Average19%
  • Poor4%
  • Terrible2%
Travellers talk about
“the cocoon”(47 reviews)
“great location”(382 reviews)
“soul cafe”(25 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,665)
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Traveller rating
695
1,192
511
118
72
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695
1,192
511
118
72
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All reviewsthe cocoongreat locationsoul cafetwo double bedsdavid jonescentral locationbourke st mallaccor memberthe heart of the citya bit tiredvalet parkingbuffet breakfastyour doorsteproom was spacioustram stopstreet noisean upgrade
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1,031 - 1,035 of 2,588 reviews
Reviewed 12 July 2014

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Review collected in partnership with Accorhotels.com
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 14 July 2014

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Reviewed 10 July 2014

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Review collected in partnership with Accorhotels.com
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 14 July 2014

More

Reviewed 10 July 2014

More

Review collected in partnership with Accorhotels.com
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 14 July 2014

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Reviewed 10 July 2014

A weeks getaway for myself and my husband. We could not have chosen a better location. The Swanston Hotel is on Swanston street in the Melbourne CBD. We were in walking distance from Major shopping complexes, great restaurants and public transport to get you where...More

Thank Lee C
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 14 July 2014

Dear Lee C, It's great to see such positive comments from you. We're pleased that you & your husband enjoyed your stay with us. Our staff are a cheerful and helpful team & the location of the hotel would have been one of the greatest...More

Reviewed 8 July 2014

We stayed for three nights myself, my daughter & her two children. The room was great perhaps a little small but we managed the concierge staff & reception were fantastic. Loved out stay will stay againMore

Review collected in partnership with Accorhotels.com
Thank Susiewrx
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 9 July 2014

Dear Susiewrx, Thanks for the great feedback. We love having families in the hotel. It is pleasing to read about the great feedback on our team member. I will be sure to share your positive comments to our Concierge & Reception team. We look forward...More

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About
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Free Internet
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Indoor pool
Details
Price range
US$118 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#86 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$118 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#86 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
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Traveller (310)
Room & Suite (159)
Dining (16)
Pool & Beach (4)
Nearby
Central Business District
Full of discovery and delight, Melbourne’s laneways
tease the imagination long after you’ve put your weary
feet up to rest. They weave through the heart of the
city: cafes, bars, restaurants and boutiques,
throbbing with conversation and espresso coffee. You
never quite know what you’ll find around the next
corner: cobblestone alleys, old beer barrel hoists and
even vats of simmering organic soup. There is the air
...More
Questions & Answers
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LEISHRS
22 November 2017|
AnswerShow all 4 answers
Response from Cruiserchick2248 | Reviewed this property |
We didn’t have a car so can’t help you. However it did seem to be in an area of narrow one way streets. Perhaps you could phone the hotel directly for more advice.
0
Votes
LEISHRS
22 November 2017|
AnswerShow all 2 answers
Response from Mel_kuan | Reviewed this property |
The self-parking is about 5-10min walk away and it’s 15aud a day / entry. Meaning you either leave your car at the car park for 24 hours or pay every time you want to drive out the car. If you park with the hotel’s valet... More
0
Votes
Rahul12112
29 September 2017|
AnswerShow all 3 answers
Response from Retired2xs | Reviewed this property |
They have a variety of fruits, and other choices for breakfast and other meals.
0
Votes
Room Tips
"The room we had at the side of the hotel had no view at all"
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"higher up the better"
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"Not sure, but higher the floor, better the view"
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"Swanson street side is quiter and better outlook."
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