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    The Swanston Hotel, Grand Mercure

    195 Swanston St, Melbourne, Victoria 3000, Australia
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    24/12/2017 25/12/2017
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    Savings alert: 27% below average rate

    The price you found is 27% lower than this hotel's average rate of US$157/night.

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    US$119
    US$114
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    US$119
    US$114
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    Traveller (297)
    Room & Suite (120)
    Dining (16)
    Overview
    • Excellent26%
    • Very good48%
    • Average20%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “the cocoon” (45 reviews)
    “great location” (371 reviews)
    “soul cafe” (24 reviews)
    Free Internet
    Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Babysitting
    4.0 Star Hotel
    All hotel details
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    Rooms
    24 Dec25 Dec
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (2,593)
    There are newer reviews for The Swanston Hotel, Grand Mercure
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    1,021 - 1,025 of 2,519 reviews

    Reviewed 11 May 2014

    I recently had to stay overnight in Melbourne and happened by this hotel, rooms are avrage, a little tiered, but ok, however the walls are paper thin, I was awake most of the night listening to some football game in the room next door, you...More

    Thank sblucher
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 12 May 2014

    Dear Sblucher, Thank you again for taking the time to write your review after your recent stay. Both Mercure Welcome Melbourne & The Swanston Hotel are indeed located in the same complex, with the same reception are, etc. I apologize for the confusion caused to...More

    Reviewed 8 May 2014 via mobile

    I usually write a review on completion of my stay at a property however I write this one after completing just a day..2 more days to go here 😕. The only good thing about the hotel is the location. The issues with the hotel are...More

    2  Thank Karan T
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 12 May 2014

    Dear Karan T, Thank you for your writing your feedback through Tripadvisor. Unfortunately due to unknown surname, I am unable to determine your reservation, however if you are currently still staying in-house, I would really appreciate if you can make yourself known and make contact...More

    Reviewed 4 May 2014

    The only good thing about this hotel - excellent location. My biggest regret - the hotel room is old and the wall is almost non-existent. We could hear baby crying and talking at the next room just like there was no wall in between. I...More

    Thank slpuiwan
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 4 May 2014

    Dear Slpuiwan, Thank you for your time to provide a review. I am very sorry to read about your recent experience with us. I know you have indicated that you will not stay again and for this I am sorry, however I would be most...More

    Reviewed 2 May 2014 via mobile

    Stayed here for one night, treated the wife to go to Michael Buble concert. She loved it but not this hotel, it's old, draby,room smelled musty, was in room 650 right next door to the lift which you could hear all night long going up...More

    Thank James J
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 4 May 2014

    Dear James J, Thank you for taking the time to write your feedback on Tripadvisor. Firstly, let me clarify that you stayed at Mercure Welcome Melbourne, and NOT The Swanston Hotel, Grand Mercure. You wrote your review at the incorrect hotel site. The Mercure Welcome...More

    Reviewed 27 April 2014

    Excellent location for Melbourne cbd activities. Quick check-in, clean room, relatively quiet although you do hear the ding of the trams, comfortable mattress, good shower pressure, convenient luggage storage on check-out day.

    Review collected in partnership with Accorhotels.com
    Thank Ann R
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 28 April 2014

    Dear Ann R, Thank you so much for taking the time to write a positive review about your recent stay. It's greatly appreciated. We look forward to your return. Kind regards, Alex Mihardja, Operational Project Manager

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    About
    Amenities
    • Top amenities
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Free Internet
    • Hotel Amenities
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Banquet Room
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Indoor pool
    Details
    • Price range
    • US$109 - US$249 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #67 Romantic Hotel in Melbourne
    • #69 Business Hotel in Melbourne
    • #83 Luxury Hotel in Melbourne
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 200
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Ctrip TA, Agoda, ACCOR, Travelocity, Hotels.com, Hotwire, getaroom.com, TripOnline SA, Cancelon, HotelQuickly and Evoline ltd so you can book your The Swanston Hotel, Grand Mercure reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Australia >
    • Victoria >
    • Melbourne >
    • Central Business District
    • Also Known As
    • The Swanston Hotel, Grand Mercure Hotel Melbourne ,
    • The Swanston Hotel Grand Accor
    Add Photo Photos
    Traveller (297)
    Room & Suite (120)
    Dining (16)
    Pool & Beach (4)
    Hotel & Grounds (197)
    Bathroom (37)
    Nearby
    Central Business District
    Full of discovery and delight, Melbourne’s laneways
    tease the imagination long after you’ve put your weary
    feet up to rest. They weave through the heart of the
    city: cafes, bars, restaurants and boutiques,
    throbbing with conversation and espresso coffee. You
    never quite know what you’ll find around the next
    corner: cobblestone alleys, old beer barrel hoists and
    even vats of simmering organic soup. There is the air
    ...More
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    Ask a question
    Questions & Answers
    ebaus2012
    22 November 2017|
    AnswerShow all 4 answers
    Response from Adam H | Reviewed this property |
    I believe you need to use the Louden Place entry off Little Bourke Street - it's a little side street that I seen cars coming and going from. It's also the area they use for the hotel transfers.
    1
    Vote
    ebaus2012
    22 November 2017|
    Answer
    Response from rodders122 | Reviewed this property |
    Self parking is about a block away from the hotel and trying to find a park to unload/load your luggage is not great. Unsure about valet parking but was told they don’t park your car onsite.
    0
    Votes
    Rahul12112
    29 September 2017|
    AnswerShow all 3 answers
    Response from Retired2xs | Reviewed this property |
    They have a variety of fruits, and other choices for breakfast and other meals.
    0
    Votes
    Room Tips
    "Higher is better"
    Read review
    "Choose an alternative hotel."
    Read review
    "Don't go for just a standard room - rooms are not on the same level as other Mercure hotels"
    Read review
    "The hotel is above the city centre so the quieter rooms would be at the rear of the building and not..."
    Read review
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