We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Swanston Hotel, Grand Mercure

Orbitz.comUS$122*
View Deal
11/06/2017 12/06/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 9 more sites!
Professional photos
The Swanston Hotel, Grand Mercure
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,471 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 2,402: English reviews
Start your review of The Swanston Hotel, Grand Mercure
 Click to rate
Fremantle, Australia
Reviewed 4 days ago NEW

Stayed here for the 4th time in May over Good Beer Week/Australian International Beer Awards. I paid $617 for 4 nights (Tues – Sat) in a standard queen room (Rm 1302) via Agoda (please note afterwards I noted my bank charged an international credit card fee of ~$19 additional). The location is excellent, right in the heart of the CBD...

 Report
Helpful?
Thank Beacygirl
Hobart, Australia
Reviewed 5 days ago NEWvia mobile

Spent Saturday 20th may at the grand Mercure Swanston hotel the consiegne had left chocolate,cookies and balloons in the rooms for our granddaughter's 10 th birthday as we were going to see Aladdin. The room was large had 2 double beds a lounge seat desk & chair TV draws & wardrobe clean and neat bathroom and it was quiet the...

 Report
Helpful?
Thank jankerrysmith11
Vancouver, Canada
Reviewed 6 days ago NEW

Fantastic location for seeing Melbourne and comfortable hotel with lots of amenities. Had a great stay there. Service was excellent - no disappointments. Very close to city center, access to free Central Business District ram and lots of trams to every corner of the city..... check out Smith Street shops and beautiful community art on the walls. The river walk...

 Report
Helpful?
Thank John M
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear John M, Thank you for choosing our hotel, and for taking the time to write a review. We are so glad to hear that you enjoyed your accommodation, as well as the benefits of being so conveniently located in the heart of the city. We look forward to welcoming you back to our hotel in the future. Sincerely, Alex...

Reviewed 6 days ago NEW

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank 647nikki
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Batemans Bay
Reviewed 1 week ago

Great hotel in central location with dozens of great dining options nearby, excellent staff and cosy, clean and roomy rooms. The restaurant does a great fillet steak and salt and pepper calamari. I have stayed here dozens of time, it is my hotel of choice in the Melbourne CBD

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank Willfish101
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Willfish101, Thank you for taking the time to share your feedback with our Tripadvisor community, we feel honoured to read that The Swanston Hoyel is your choice for accommodation when you travel to Melbourne. It is lovely to hear you continually enjoy your stay with us, and found our location perfect for your time in Melbourne and our accommodation...

Reviewed 1 week ago

Hotel is located in one of the best part of CBD and next to China town street but inside the hotel is not very impressive. its quite old look and have not been refurbished for long time. the Internet connection is also quite weak. I was told that it is going complete makeover ...may be more modernize ..hopefully

 Report
Helpful?
Thank Paras G
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Paras G, Thank you for your recent patronage. I am sorry to read that we did not tick all the boxes during your stay but appreciate you mentioning our great location. Feedback such as yours allows us to identify areas of improvement and I thank you for providing a review. Major refurbishment has been scheduled to take place later...

Melbourne, Australia
Reviewed 1 week ago via mobile

Yes this hotel is in a great location. Central to shopping dining and entertainment. And with the trams just at your front door access to Melbourne sights is so easy. Stay in a suite as they are cosy clean and a comfortable size. This was my third visit I had a room on a higher level, and if you can,...

 Report
Helpful?
1Thank Ivan V
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Ivan V, Thank you very much for your review after your recent stay with us. Your feedback is extremely valuable to us and we truly appreciate your continuous patronage. It's really unfortunate that the previous guest was stuck outside and couldn't make it back to the hotel until 5PM. And this was the only Executive Suite we had on...

Perth, United Kingdom
Reviewed 1 week ago

I'm happy to give 5 stars as this hotel is excellent value and Greta The hotel is nothing fancy buts it's cheap, great location and the room was extremely roomy, quiet and comfortable You get what you pay for. If you want 5 star this is not the hotel for you

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank janekE9570BV
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear janekE9570BV, Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay because of its cleanliness, comfort and affordability. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

Morrisville, Missouri
Reviewed 1 week ago

The hotel is a distance from the airport which made it expensive to get back and forth. It is in a beautiful China Town district and close to a lot of beautiful architecture. The hotel itself is a little difficult to find on the busy streets, but there is a Subway and 7-11's close by, as well as a LOT...

 Report
Helpful?
Thank denacarver2016
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear denacarver2016, Thank you for your recent patronage and for your time to provide feedback. We hope that we can still look forward to welcoming you back in the near future. Sincerely, Alex Mihardja Operational Project Manager

Sheffield, United Kingdom
Reviewed 2 weeks ago

Nice hotel with very good, helpful staff. Large well equipped rooms with comfortable beds. Convenient location for the shops. Breakfast buffet very good with eggs cooked to order, what I expected. Would stay here again.

 Report
Helpful?
Thank Kathryn W
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Kathryn W, Thanks for the positive feedback. Very pleased to read that you enjoyed all aspects of your stay with us. We hope to see you again soon. Sincerely, Alex Mihardja Operational Project Manager

347 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (273)
Viewed
Room/Suite (76)
Viewed
Dining (11)
Viewed
View from Room (17)
Viewed
Bathroom (32)
Viewed
Hotel & Grounds (19)
Viewed
Pool/Beach Area (4)
Viewed
Other (114)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (74)
Viewed
Hotel & Grounds (6)
Viewed
Room/Suite (19)
Viewed
Dining (5)
Viewed
Other (44)
11/06/2017 12/06/2017
Hotels you might also like...
Travellers also viewed these Melbourne hotels
Central Business District
Mercure Welcome Melbourne
Mercure Welcome Melbourne
#103 of 159 in Melbourne
4,146 reviews
Central Business District
Novotel Melbourne on Collins
Central Business District
Mantra City Central
Mantra City Central
#92 of 159 in Melbourne
647 reviews
Show Prices
Show Prices
Show Prices
Central Business District
Somerset on Elizabeth, Melbourne
Central Business District
Citadines on Bourke Melbourne
Central Business District
Ibis Styles Melbourne, The Victoria Hotel
Show Prices
Show Prices
Show Prices

Staying in Central Business District

Neighbourhood Profile
Central Business District
Full of discovery and delight, Melbourne’s laneways tease the imagination long after you’ve put your weary feet up to rest. They weave through the heart of the city: cafes, bars, restaurants and boutiques, throbbing with conversation and espresso coffee. You never quite know what you’ll find around the next corner: cobblestone alleys, old beer barrel hoists and even vats of simmering organic soup. There is the air of Berlin in the street art, a touch of Paris in the umbrella-shaded cafes and, reminiscent of Rome, eateries tucked away in the most unlikely of places. Perhaps you might want a break and cross the Yarra River to Southbank - walk along the promenade, bask in the sun at a waterside bar and decide whether to go to the nearby casino or book a ticket at the Melbourne theatre company.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
The Swanston Hotel, Grand Mercure is a 4.5-star hotel positioned in an unrivalled location in the very heart of Melbourne's CBD and city, surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants. With shopping meccas like Bourke Street Mall, Emporium Melbourne and H&M right on your doorstep, other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. In addition, with a tram stop conveniently located at the front entrance - a quick tram ride will take you to all major sporting venues including the MCG and Etihad Stadium plus the city's cosmopolitan shopping and entertainment hotspots such as St Kilda, Chapel Street, Bridge Road and Brunswick Street. The Swanston Hotel, Grand Mercure is Melbourne's most centrally located hotel. ... more   less 

Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St, Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Region: Australia > Victoria > Melbourne > Central Business District
Price Range: €94 - €176 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Cheap Tickets, ACCOR, Hotwire, Hotels.com, Expedia, Cancelon, Evoline ltd, TripOnline SA, HotelQuickly and Hotel.de so you can book your The Swanston Hotel, Grand Mercure reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor
Hotel Style:
#50 Family Hotel in Melbourne
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#75 Luxury Hotel in Melbourne
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Swanston Hotel, Grand Mercure staff and other travellers.
16 questions
Ask a question

See all questions (16)

Questions? Get answers from The Swanston Hotel, Grand Mercure staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request 13th floor or higher so you don’t get the street noise”
Beacygirl, 24 May 2017 | Read review
“Ask for a refurbished room if there are any”
StuartG127, 1 May 2017 | Read review
“Avoid rooms overlooking the main street areas as noise levels well into the night are very high.”
272chrisw, 7 Apr 2017 | Read review
“Bring your own pillow unless you like very firm pillows”
SuzyG529, 1 Apr 2017 | Read review
“go for a high room to avoid the street noise”
Sonnie_dee, 15 Mar 2017 | Read review
5 of 5
Orbitz.com
US$122* /night
View Deal
HotelQuicklyUS$157
CheapTicketsUS$122
GrandMercureUS$122
View all 10 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates