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The Swanston Hotel, Grand Mercure

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Traveller (344)
Room & Suite (172)
Dining (28)
Overview
  • Excellent26%
  • Very good48%
  • Average20%
  • Poor4%
  • Terrible2%
Travellers talk about
“the cocoon”(47 reviews)
“great location”(382 reviews)
“soul cafe”(25 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
All hotel details
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Rooms
3 Sep4 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,730)
Filter reviews
2,652 results
Traveller rating
709
1,212
526
127
78
Traveller type
Time of year
LanguageEnglish
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709
1,212
526
127
78
Show reviews that mention
All reviewsthe cocoongreat locationsoul cafetwo double bedsdavid jonescentral locationbourke st mallaccor memberthe heart of the citya bit tiredvalet parkingbuffet breakfastyour doorsteproom was spaciousstreet noisetram stoppublic transport
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1 - 5 of 2,652 reviews
Reviewed 5 days ago via mobile

Accor plus member stayed at many Accor Mercure hotels and this is the worst I’ve stayed at by far. No arrival pack on welcome and room looks like something above a pub or motel .. the couch is also filthy, who knows.... I can see...More

Thank voiko
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 5 days ago

Dear voiko, Thank you for your recent patronage and for your time to provide feedback. I am concerned to read about your disappointed stay The refurbishment is certainly for our hotel and they are being done in stages. We hope that we can still look...More

Reviewed 6 days ago

We have just spent a week at the hotel staying in the newly renovated rooms. What a fabulous experience! Everything has been upgraded and the beds are even better than before, if that is possible. The new walk in showers are fabulous, as is all...More

Thank Doug249
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 5 days ago

Dear Doug249, It's great to see such positive comments from a regular guest. We're pleased your stay with us was special. We are so glad that you enjoyed our newly refurbished rooms and it’s always wonderful to hear that we managed to make our guests...More

Reviewed 6 days ago via mobile

Stayed 6 nights here. Generally what you’d expect from Mercure, with the following notables: Pros: Probably the best location in town, for transport, food, shopping and CBD. Counter staff allowed us to check out at 3pm due to late flight. Large concealed jackpot room if...More

Thank yanhaon
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 5 days ago

Dear yanhaon, Thank you for choosing to stay with us recently and for sharing your review. Apologies that we were unable to provide you with a thoroughly comfortable & enjoyable stay. As you might be aware, we are in the process of refurbishing our hotels...More

Reviewed 1 week ago

I have stayed here on a few occasions and it is very central for shopping, restaurants and entertainment. The recently refurbished rooms are excellent, with lovely bathrooms and very comfortable beds. Hopefully, over time the rest of the property will also reach this level :)More

Review collected in partnership with Accorhotels.com
Thank Jules B
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 1 week ago

Dear Jules B, We are pleased to hear that you enjoyed your stay with us and that you got to experience our newly refurbished accommodation. We thank you for your continuous patronage and as you might be aware, we are in the process of refurbished...More

Reviewed 1 week ago via mobile

Melbourne as always a great place to visit, The Swanston Hotel is a fantastic place to stay, excellent position , everything at your fingertips. Relaxing , comfortable bar & lounges, great food, excellent service. When we visit Melbourne this is our home away from home.More

Thank rubyregan
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 1 week ago

Dear rubyregan, Thank you very much for regularly staying with us and for sharing your kind feedback. We truly appreciate your words of encouragement and we look forward to welcoming you back on your next visit to your "home away from home". Yours truly, Alex...More

View more reviews
About
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Free Internet
Hotel Amenities
Room Service
Wheelchair Access
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Indoor pool
Details
Price range
US$109 - US$211 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#66 Romantic Hotel in Melbourne
#68 Business Hotel in Melbourne
#94 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$109 - US$211 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#66 Romantic Hotel in Melbourne
#68 Business Hotel in Melbourne
#94 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (344)
Room & Suite (172)
Dining (28)
Pool & Beach (4)
Business Centre & Event Rooms (11)
Nearby
Central Business District
Full of discovery and delight, Melbourne’s laneways
tease the imagination long after you’ve put your weary
feet up to rest. They weave through the heart of the
city: cafes, bars, restaurants and boutiques,
throbbing with conversation and espresso coffee. You
never quite know what you’ll find around the next
corner: cobblestone alleys, old beer barrel hoists and
even vats of simmering organic soup. There is the air
...More
Questions & Answers
Ask a question
Alice T
31 May 2018|
AnswerShow all 5 answers
Response from Baz K | Reviewed this property |
No renovation was being done when we were there that we saw.
1
Vote
LEISHRS
22 November 2017|
AnswerShow all 4 answers
Response from Cruiserchick2248 | Reviewed this property |
We didn’t have a car so can’t help you. However it did seem to be in an area of narrow one way streets. Perhaps you could phone the hotel directly for more advice.
0
Votes
LEISHRS
22 November 2017|
AnswerShow all 2 answers
Response from Mel_kuan | Reviewed this property |
The self-parking is about 5-10min walk away and it’s 15aud a day / entry. Meaning you either leave your car at the car park for 24 hours or pay every time you want to drive out the car. If you park with the hotel’s valet... More
0
Votes
Room Tips
"higher floor for more lights"
yaughtjoh
2 million years ago
Read review
"Cant goi wrong for food as it is in the heart of China Town"
153brianc
2 million years ago
Read review
"Don’t stay there"
lynw208
2 million years ago
Read review
"The hotel is under renovation right now"
toon88
2 million years ago
Read review
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