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The Swanston Hotel, Grand Mercure

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Traveller (310)
Room & Suite (159)
Dining (16)
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Overview
  • Excellent26%
  • Very good49%
  • Average19%
  • Poor4%
  • Terrible2%
Travellers talk about
“the cocoon”(47 reviews)
“great location”(382 reviews)
“soul cafe”(25 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,674)
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2,597 results
Traveller rating
696
1,198
512
119
72
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696
1,198
512
119
72
Show reviews that mention
All reviewsthe cocoongreat locationsoul cafetwo double bedsdavid jonescentral locationbourke st mallaccor memberthe heart of the citya bit tiredvalet parkingbuffet breakfastyour doorsteproom was spacioustram stopstreet noisean upgrade
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1 - 5 of 2,597 reviews
Reviewed 3 days ago

I stayed here for a night and was surprised that my room was upgraded to an apartment. I was pleased to be offered Appelles apothecary for toiletries. It's a good location and accessible to food scene, tourist sites. One negative experience was the Wifi was...More

Thank seanlee112
Reviewed 5 days ago via mobile

Please note this is a review for Mercure hotel Swanson street. By error I have submitted the review for Ibis Swanston street. Request trip advisor to cancel that review. It was a nice business like hotel, with a no fuss lobby , tucked away in...More

Thank Gitangel
Response from Erdi G, Guest Relations Manager at The Swanston Hotel, Grand MercureResponded 3 days ago

Dear Gitangel, Thanks for your comments and I'm glad you enjoyed your stay here and it's great that we were able to give you early check-ins for all 3 rooms at 11am. I'm also happy that you enjoyed our meal options as well as our...More

Reviewed 1 week ago via mobile

Great Hotel, central to everything. Easy access to shops and all restaurants. Rooms were big a bit tired but the hotel is being renovated to a Pullman. Hotel is right on tram line which was great to get around. We had breakfast provided in our...More

Thank lnokeeffe
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 1 week ago

Dear lnokeeffe, Thank you very much for your review after your recent stay with us. Your feedback is extremely valuable. Delighted to read that you enjoyed most aspects of your stay with us. Apologies that we were unable to allocate your rooms on the same...More

Reviewed 2 weeks ago via mobile

Again staying at this fab hotel. So close to shopping and the hotel is always comfy and clean. Highly recommend when staying in Melbourne 👍the staff are always friendly and helpful, got to Melbourne late due to airline hold up and upon arrival at hotel...More

1  Thank rkinggc
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 2 weeks ago

Dear rkinggc, Thank you again for returning to stay with us and for sharing your positive experience. Your kind words on our staff are greatly appreciated and we look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

Reviewed 2 weeks ago via mobile

Firstly, TOP location! Close to everything. Definitely need to make mention of the concierge on duty on 25th April Anzac day. He was so very helpful and accommodating. Followed up on our requests. And made us feel looked after. I wish i had got his...More

Thank AVsyd
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 2 weeks ago

Dear AVsyd, I would like to thank you for taking the time to post a detailed review about your recent stay. We’re so glad to hear that you enjoyed your stay! We will ensure that your kind words and feedback are passed onto our team....More

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About
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Free Internet
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Indoor pool
Details
Price range
US$115 - US$192 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#86 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$115 - US$192 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#86 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
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Traveller (310)
Room & Suite (159)
Dining (16)
Pool & Beach (4)
Nearby
Central Business District
Full of discovery and delight, Melbourne’s laneways
tease the imagination long after you’ve put your weary
feet up to rest. They weave through the heart of the
city: cafes, bars, restaurants and boutiques,
throbbing with conversation and espresso coffee. You
never quite know what you’ll find around the next
corner: cobblestone alleys, old beer barrel hoists and
even vats of simmering organic soup. There is the air
...More
Questions & Answers
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LEISHRS
22 November 2017|
AnswerShow all 4 answers
Response from Cruiserchick2248 | Reviewed this property |
We didn’t have a car so can’t help you. However it did seem to be in an area of narrow one way streets. Perhaps you could phone the hotel directly for more advice.
0
Votes
LEISHRS
22 November 2017|
AnswerShow all 2 answers
Response from Mel_kuan | Reviewed this property |
The self-parking is about 5-10min walk away and it’s 15aud a day / entry. Meaning you either leave your car at the car park for 24 hours or pay every time you want to drive out the car. If you park with the hotel’s valet... More
0
Votes
Rahul12112
29 September 2017|
AnswerShow all 3 answers
Response from Retired2xs | Reviewed this property |
They have a variety of fruits, and other choices for breakfast and other meals.
0
Votes
Room Tips
"Check out if the room has been renovated or an old tired one"
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"the entry is on the left as it is on a one way street and it does not look like a street."
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"The room we had at the side of the hotel had no view at all"
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"higher up the better"
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