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The Swanston Hotel, Grand Mercure

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Traveller (344)
Room & Suite (170)
Dining (29)
Overview
195 Swanston St, Melbourne, Victoria 3000 Australia See on map
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
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Rooms
28 Oct29 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,757)
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2,679 results
Traveller rating
714
1,223
534
128
80
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LanguageEnglish
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714
1,223
534
128
80
Show reviews that mention
All reviews the cocoon great location soul cafe two double beds david jones central location bourke st mall accor member the heart of the city a bit tired valet parking buffet breakfast your doorstep room was spacious street noise tram stop public transport
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1 - 5 of 2,679 reviews
Reviewed yesterday via mobile

Stayed here from the 11th of October till today 16th First greeting from reception very welcoming went up to room awsome room only complaint aircon not working well and fridge wasent working properly but all in all it was great. Breakfast every morning very fresh...More

Thank Gayle T
Reviewed 2 days ago

From the valet to check was great. The staff talking loudly in the lift lobby on the guest room floors mad it hard to get some rest. Drinks in the restaurant were over priced and to pay $5 for a small bowl of nuts was...More

Review collected in partnership with Accorhotels.com
Thank warwickweeks2018
Reviewed 3 days ago

Room: Dirty, Smelly, Old. Service: Lied to my face/over the phone, and constantly made excuses but never fixed the issues. Mixed my booking with someone else's account, now I am getting marketing from Accor to someone else's name. Internet very slow. It took 3 phone...More

Thank Jamie B
Reviewed 6 days ago

More

Review collected in partnership with Accorhotels.com
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 6 days ago

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Reviewed 6 days ago via mobile

We went to Melbourne for various reasons, decided to stay at the Swanston, excellent location, the staff are well mannered and easy going. We arrived at the Swanston just after 0.800hrs and were able to check in. The prices i thought were reasonable, we had...More

Thank Scott Scooter W
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 6 days ago

Dear Scott Scooter W, Thank you for taking the time to review our hotel. It is always pleasing to read to read that you enjoyed all stay with us. We appreciate you highlighting the positive aspects of your stay and we look forward to your...More

View more reviews
About
Description
The Swanston Hotel, Grand Mercure is a 4.5-star hotel positioned in an unrivalled location in the very heart of Melbourne's CBD and city, surrounded by the city's most popular business and shopping precincts, More theatres, galleries, bars and restaurants. With shopping meccas like Bourke Street Mall, Emporium Melbourne and H&M right on your doorstep, other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. In addition, with a tram stop conveniently located at the front entrance - a quick tram ride will take you to all major sporting venues including the MCG and Etihad Stadium plus the city's cosmopolitan shopping and entertainment hotspots such as St Kilda, Chapel Street, Bridge Road and Brunswick Street. The Swanston Hotel, Grand Mercure is Melbourne's most centrally located hotel. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Free Internet
Air Conditioning
Babysitting
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Refrigerator in room
Wheelchair Access
Beachfront
Spa
Free High Speed Internet (WiFi)
Breakfast included
Free Parking
Hotel Style
Romantic
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms
Hotel class
Hotel Style
Romantic
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms
Number of rooms
200
Price range
US$110 - US$214 (Based on Average Rates for a Standard Room)
Formerly known as
Mercure Grand Hotel on Swanston
Also Known As
The Swanston Hotel, Grand Mercure Hotel Melbourne
,
The Swanston Hotel Grand Accor
Location
Australia > Victoria > Melbourne > Central Business District
Hotel class
Hotel Style
Romantic
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms
Number of rooms
200
Price range
US$110 - US$214 (Based on Average Rates for a Standard Room)
Formerly known as
Mercure Grand Hotel on Swanston
Also Known As
The Swanston Hotel, Grand Mercure Hotel Melbourne
,
The Swanston Hotel Grand Accor
Location
Australia > Victoria > Melbourne > Central Business District
Photos
Traveller (344)
Room & Suite (170)
Dining (29)
Pool & Beach (4)
Business Centre & Event Rooms (11)
Nearby
Central Business District
Full of discovery and delight, Melbourne’s laneways
tease the imagination long after you’ve put your weary
feet up to rest. They weave through the heart of the
city: cafes, bars, restaurants and boutiques,
throbbing with conversation and espresso coffee. You
never quite know what you’ll find around the next
corner: cobblestone alleys, old beer barrel hoists and
even vats of simmering organic soup. There is the air
...More
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Questions & Answers
Ask a question
Alice T
31 May 2018|
AnswerShow all 6 answers
Response from guinan15 | Reviewed this property |
The renovations are occurring floor by floor. I never heard them and did work in my room some part days. Floor 2 is finished.
1
Vote
LEISHRS
22 November 2017|
AnswerShow all 4 answers
Response from Cruiserchick2248 | Reviewed this property |
We didn’t have a car so can’t help you. However it did seem to be in an area of narrow one way streets. Perhaps you could phone the hotel directly for more advice.
0
Votes
LEISHRS
22 November 2017|
AnswerShow all 2 answers
Response from Mel_kuan | Reviewed this property |
The self-parking is about 5-10min walk away and it’s 15aud a day / entry. Meaning you either leave your car at the car park for 24 hours or pay every time you want to drive out the car. If you park with the hotel’s valet... More
0
Votes
Room Tips
"Choose a different Hotel."
jamiebB1402VE
3 days ago
Read review
"Higher floors refurbished rooms are good"
viveks590
2 weeks ago
Read review
"re furb room only"
travellersd2016
9 Sep 2018
Read review
"Get a refurbished room, preferably not facing Swanston street"
JimmyD_8
9 Sep 2018
Read review
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