We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Swanston Hotel, Grand Mercure

Save
Traveller (311)
Room & Suite (159)
Dining (16)
You may also like
See all
Nearby Hotels
Overview
  • Excellent26%
  • Very good48%
  • Average20%
  • Poor4%
  • Terrible2%
Travellers talk about
“the cocoon”(47 reviews)
“great location”(386 reviews)
“soul cafe”(26 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
You may also like
See all
Nearby Hotels
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"template":"ibex_photo_carousel__widget","moduleList":["handlers"]},"scriptFlags":null}
Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 9 partner sites to see rooms from US$111.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Melbourne hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "8778dd7c1e4b44a6b5e41755654a2647", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":256812,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[32445076],"additionalContentIds":[],"pollCount":0,"checkin":{"day":1,"month":7,"year":2018},"checkout":{"day":2,"month":7,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":111,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"8778dd7c1e4b44a6b5e41755654a2647","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":118,"lowestMetaPrice":111,"additionalPartner":false,"highestMetaPriceDisplay":118,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":118,"lowestMetaPrice":111,"highestMetaPriceDisplay":118,"hotelName":"The Swanston Hotel, Grand Mercure","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":true,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6Ijg3NzhkZDdjMWU0YjQ0YTZiNWU0MTc1NTY1NGEyNjQ3IiwiQUlLIjoiYmYwMTUzMjVlMzA2NGZhZWJkYjY4ZmVhZWMzMTAzMzYifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "01/07/2018", "checkOut": "02/07/2018", "lowestPrice": "US$111", "hasDates": true, "hacComplete": true, "contentIdMappings": {"32445076":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"]},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"template":"ibex_mismatch_message__widget","moduleList":["handler"]},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"template":"ibex_room_grid_row_responsive__widget","moduleList":[]},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (2,693)
Filter reviews
2,616 results
Traveller rating
701
1,202
518
121
74
Traveller type
Time of year
LanguageEnglish
More languages
701
1,202
518
121
74
Show reviews that mention
All reviewsthe cocoongreat locationsoul cafetwo double bedsdavid jonescentral locationbourke st mallthe heart of the cityaccor membera bit tiredvalet parkingbuffet breakfastyour doorsteproom was spaciousstreet noisetram stopan upgrade
FilterEnglish
Updating list...
1 - 5 of 2,616 reviews
Reviewed yesterday via mobile

Stayed here on a business trip and paid for an upgrade to the new refurbished room. It's worth the money. The room is new and fresh with a great layout and a walk in shower. Super comfy beds and a Nespresso machine also. The roof...More

Thank psam010
Reviewed 2 days ago via mobile

Really poor hotel. Bed was clean and the bathroom was nice. But the rest of the room needs renovation. Old furniture. Stained carpet. Exposed pipes. Felt like a youth hostel. Would not stay again. Location is good but this really let's the mercure brand down.

Thank Butterbean25
Reviewed 5 days ago via mobile

I’ve stayed in many hotels in melbourne and this is a blast from the past. Original 70s room with period decor, aromas and general vibe. Regrettably I’ve booked for 4 nights. Top dollar for basic outdated stale budget accommodation. $7 for a small bottle of...More

2  Thank primecut8
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 5 days ago

Dear primecut8, Thank you for staying with us recently. We are sorry to hear that your stay with us was not satisfactory and the accommodation provided was below your expectations. With sincere apologies, Alex Mihardja Operational Project Manager

Reviewed 1 week ago via mobile

We stayed here recently for a girls night in the city. The hotel is easy enough to find and get to via public transport however we were a little disappointed when we opened the door to the room and found that it wasn’t the renovated...More

Thank Britt S
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 6 days ago

Dear Britt S, Thank you for staying with us recently during your girls night in the city. Sincere apologies that the accommodation provided was below your expectations. We certainly do have some rooms which have been recently renovated, though we only have a handful of...More

Reviewed 1 week ago

As always our 3 night stay at The Swanston is one of the highlights of my year and always exceeds my expectations. Loved our room on the 13th floor with a great view of the twinkling night lights. The Hotel is in the most perfect...More

Review collected in partnership with Accorhotels.com
Thank 997MARY
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 6 days ago

Dear 997MARY, I would like to thank you for taking the time to post a review about your recent stay. We’re so glad to hear that you and your daughter once again enjoyed your annual weekend getaway with us. We will ensure that your kind...More

View more reviews
Most Booked Properties in Melbourne
See allSee all
About
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Free Internet
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Indoor pool
Details
Price range
US$109 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#93 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$109 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#93 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (311)
Room & Suite (159)
Dining (16)
Pool & Beach (4)
Nearby
Central Business District
Full of discovery and delight, Melbourne’s laneways
tease the imagination long after you’ve put your weary
feet up to rest. They weave through the heart of the
city: cafes, bars, restaurants and boutiques,
throbbing with conversation and espresso coffee. You
never quite know what you’ll find around the next
corner: cobblestone alleys, old beer barrel hoists and
even vats of simmering organic soup. There is the air
...More
Questions & Answers
Ask a question
Alice T
31 May 2018|
AnswerShow all 4 answers
Response from Baz K | Reviewed this property |
No renovation was being done when we were there that we saw.
1
Vote
LEISHRS
22 November 2017|
AnswerShow all 4 answers
Response from Cruiserchick2248 | Reviewed this property |
We didn’t have a car so can’t help you. However it did seem to be in an area of narrow one way streets. Perhaps you could phone the hotel directly for more advice.
0
Votes
LEISHRS
22 November 2017|
AnswerShow all 2 answers
Response from Mel_kuan | Reviewed this property |
The self-parking is about 5-10min walk away and it’s 15aud a day / entry. Meaning you either leave your car at the car park for 24 hours or pay every time you want to drive out the car. If you park with the hotel’s valet... More
0
Votes
Room Tips
"Check out if the room has been renovated or an old tired one"
Read review
"the entry is on the left as it is on a one way street and it does not look like a street."
Read review
"The room we had at the side of the hotel had no view at all"
Read review
"higher up the better"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing