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    The Swanston Hotel, Grand Mercure

    195 Swanston St, Melbourne, Victoria 3000, Australia
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    Lowest prices for your stay
    1/10/2017 2/10/2017
    US$128
    US$128
    US$128
    Traveller (290)
    Room & Suite (117)
    Dining (16)
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    Overview
    • Excellent26%
    • Very good49%
    • Average19%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “the cocoon” (45 reviews)
    “great location” (359 reviews)
    “soul cafe” (24 reviews)
    Free Internet
    Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    4.0 Star Hotel
    All hotel details
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    Mercure Welcome Melbourne
    4,239 reviews
    #107 of 160 hotels in Melbourne
     
    Novotel Melbourne on Collins
    4,465 reviews
    #68 of 160 hotels in Melbourne
     
    Mantra City Central
    809 reviews
    #94 of 160 hotels in Melbourne
     
    Somerset on Elizabeth, Melbourne
    807 reviews
    #40 of 160 hotels in Melbourne
     
    Rooms
    1 Oct2 Oct
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (2,527)
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    1 - 5 of 2,456 reviews

    Reviewed 1 week ago

    nice except for entrance parking is an issue courteous people good breakfast service ok cleniness ok friendly staff lobby ok management ok hygiene ok niceview comfortable food ok resources adequate quiet

    Thank ksmanian
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 1 week ago

    Dear ksmanian, Thank you for sharing your positive review & we look forward to welcoming you back in the near future. Sincerely, Alex Mihardja Operational Project Manager

    Reviewed 1 week ago

    Certainly did expect better accommodations, the rooms are dark, poor lighting, located in the heart of the city and shopping district. Strange concept, on Swanston street it is the Swanston hotel, on Little Bourke street it is the Mercure hotel.

    Thank Retired2xs
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 1 week ago

    Dear Retired2xs, Thank you for your review. I am sorry to read that the accommodation provided was below your expectations. Kind regards, Alex Mihardja Operational Project Manager

    Reviewed 1 week ago via mobile

    What a strange place. Not sure how to describe this place. It is certainly right in the heart of the city. It obviously gets its business from group bookings. It has pokie machines in the entrance lobby which was a definite turnoff. It is a...More

    Thank Estev0
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 1 week ago

    Dear Estev0, Thank you for your recent patronage. I am sorry to read that we did not tick all the boxes during your stay. Apologies & kind regards, Alex Mihardja Operational Project Manager

    Reviewed 2 weeks ago

    I booked a King Size bed Suite as an Accor Plus Platinum member. Was told during check in that this is one of the best room in the hotel. Good : 1) Excellent location right in the city center with all the major shopping malls,...More

    Thank Jaskel_33
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 1 week ago

    Dear Jaskel_33, Thank you for your recent patronage. I am sorry to read that we did not tick all the boxes during your stay. Feedback such as yours allows us to identify areas of improvement and I thank you for providing a review. Regards, Alex...More

    Reviewed 2 weeks ago

    Stay here whenever we visit Melbourne as it has an unbeatable location, close to everything! Thanks to room tips left by other tripadvisor members we always request and receive a high room in a quiet location. The premises are very old and tired and desperately...More

    Thank Kay C
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 2 weeks ago

    Dear Kay C, Thank you for providing feedback on your recent stay. Appreciate you being constructive with your feedback and we hope that we can still look forward to your visit in the future. Sincerely, Alex Mihardja Operational Project Manager

    Mercure Welcome Melbourne
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    Somerset on Elizabeth, Melbourne
    807 reviews
    #40 of 160 hotels in Melbourne
     
    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Free Internet
    • Hotel Amenities
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Indoor pool
    Details
    • Price range
    • US$119 - US$261 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #50 Family Hotel in Melbourne
    • #67 Romantic Hotel in Melbourne
    • #69 Business Hotel in Melbourne
    • #77 Luxury Hotel in Melbourne
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 200
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Cheap Tickets, Ctrip TA, Booking.com, Expedia, Travelocity, TripOnline SA, Cancelon, Hotwire, Agoda, HotelQuickly and Evoline ltd so you can book your The Swanston Hotel, Grand Mercure reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Australia >
    • Victoria >
    • Melbourne >
    • Central Business District
    • Also Known As
    • The Swanston Hotel, Grand Mercure Hotel Melbourne ,
    • The Swanston Hotel Grand Accor
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    Traveller (290)
    Room & Suite (117)
    Dining (16)
    Pool & Beach (4)
    Hotel & Grounds (193)
    Bathroom (34)
    Nearby
    Central Business District
    Full of discovery and delight, Melbourne’s laneways
    tease the imagination long after you’ve put your weary
    feet up to rest. They weave through the heart of the
    city: cafes, bars, restaurants and boutiques,
    throbbing with conversation and espresso coffee. You
    never quite know what you’ll find around the next
    corner: cobblestone alleys, old beer barrel hoists and
    even vats of simmering organic soup. There is the air
    ...More
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    Ask a question
    Questions & Answers
    bonnie1998
    18 August 2017|
    AnswerShow all 7 answers
    Response from Samuel D | Reviewed this property |
    I think it's better to use UBER than bus.
    1
    Vote
    Google Translation
    DesmondOngyh
    7 August 2017|
    AnswerShow all 5 answers
    Response from Kris K | Reviewed this property |
    Yes. But slow. If you are accor gold member, then you get to use complimentary premium speed.
    1
    Vote
    Alan G
    23 July 2017|
    AnswerShow all 7 answers
    Response from Willfish101 | Reviewed this property |
    I stay at this hotel regularly, and get there via Southern Cross station from Tullamarine airport. As stated above you can get the Skybus from the Little Bourke Street entrance, but you need to book from the hotel desk... More
    1
    Vote
    Room Tips
    "central location"
    Read review
    "We were on the 4th floor, the room was spacious but no view, one window."
    Read review
    "Request quiet room on higher floor, preferably away from lifts."
    Read review
    "Request higher up and not overlooking Swanston St if you want quiet"
    Read review
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