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Seasons Heritage Melbourne

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Seasons Heritage Melbourne
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532 Reviews from our TripAdvisor Community

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Showing 512: English reviews
Auckland, New Zealand
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 days ago NEW

Lovely staff, simple accommodation. I didn't like the blinds, they were too difficult to pull the chains to roll them up and down and you had to do it twice. Much quicker if they were just normal curtains.

Helpful?
Thank M_S_Flett
Greater London, United Kingdom
Level Contributor
3 reviews
Reviewed 1 week ago

I enjoyed having my 12th floor apartment overlooking St Kilda Road and Wesley College. It was comfortable, spacious and clean. The desk staff were unfailingly polite. But the dark cloud over my six-day stay was the infuriating failure of the hotel's IT team to fix my email problem. On the first night, I discovered that attempts to send emails were... More 

Helpful?
Thank mediaview
SHM_Management, Manager at Seasons Heritage Melbourne, responded to this review

Dear Guest Thank-you for taking time to write a review about us on Trip Advisor. I am glad that you enjoyed your hotel room and its beautiful views. Please be assured that Management is aware of your Email issue and our IT team tried their best to solve it, but unfortunately it is out of their control that couldn't get... More 

Brisbane, Queensland, Australia
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago

Had a few days here with friends all stayed at the same place, got a one bedroom apartment which suited us as a. Couple and was an OK size.... slightly larger than some hotels but bedroom was small for an apartment. Room was clean and had cooking and washing up facility in a galley kitchenette. Bathroom also doubled as a... More 

Helpful?
Thank Swinno
SHM_Management, Manager at Seasons Heritage Melbourne, responded to this review

Dear Guest, First of all I would like to thank you for taking the time to post your beautiful review along with your true experience. It is indeed a great pleasure to hear that you had a great stay and enjoyed hotel facilities. I look forward to welcoming you back soon. Best Regards, Management More 

2 reviews
Reviewed 1 week ago

I booked one of the Heritage suites for my 30th Birthday about 5 months before the day and had spoken to someone over the phone to take my booking. Being that there was 3 of the larger rooms, i went into the hotel myself to pick which one i wanted as all were available at that stage. Out of the... More 

Helpful?
Thank Jessica N
SHM_Management, Manager at Seasons Heritage Melbourne, responded to this review

Dear Guest Thank-you for taking time to write a review about us on Trip Advisor. We consider all of our guests requests and try to accommodate them as much as we can. Therefore, we do not guarantee any of the requests for room locations. I am very sorry for your misunderstanding if there was any. We always maintain a very... More 

Travellers are raving about these Melbourne hotels

Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

We had a good experience with the staff who provided good information about how to get in the city, parking possibilities in the street, etc. The breakfast restaurant within its facilities offers a variety of tasty possibilities. The room was one of the smallest I've ever seen. This is very much unconvenient when travelling with big luggage.

Helpful?
Thank ThyBl
SHM_Management, Manager at Seasons Heritage Melbourne, responded to this review

Dear Guest Thank-you for taking time to write a review about us on Trip Advisor. I am glad that you enjoyed the location of the hotel and its vicinity. I have passed on your positive feedback to the restaurant team in regards to breakfast. After a detailed investigation, it come to my attention that the booking was placed in Standard... More 

A TripAdvisor Member
Reviewed 4 weeks ago via mobile

Got different very small and congested room thn booked. Very Small loose bed, pillows and blankets weren't good. TV wasn't working. Noisy AC. Bed lights weren't plugged in. No tap on kitchen side neither sink was there. No fridge as i booked a room with fridge.

Helpful?
Thank A TripAdvisor Member
SHM_Management, Manager at Seasons Heritage Melbourne, responded to this review

Dear Guest, Thank you for your review and sharing your opinion based on your experience during the recent stay with us. Your feedback is always welcome and it will assist us in maintaining what we do well and improve in areas of need. Once again, thank you for the review and we look forward to the opportunity of welcoming you... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 October 2016 via mobile

What a great place to stay, staff very helpful and friendly. Only 5-6 min walk to Alfred hospital as I was visiting someone. I sent an email asking if I could get room with a view of Albert park lake, well the room I got was fantastic, not only could I see the lake I could see Port Philip bay... More 

Helpful?
Thank Catfish3844
SHM_Management, Manager at Seasons Heritage Melbourne, responded to this review

Dear Guest, First of all I would like to thank you for taking the time to post your wonderful review along with your true experience. It is indeed a great pleasure to hear that you had a great stay and enjoyed hotel facilities. I look forward to welcoming you back soon. Best Regards, Management More 

Forbes, Australia
Level Contributor
5 reviews
4 hotel reviews
Reviewed 20 October 2016

Staff were very friendly, but disappointed with the room. The room was tidy but not very clean, hair on bathroom floor and there was a stale odour in the apartment. There was detergent but no cloths,supplied in kitchen, The carpet was old and worn. Have stayed at other Seasons but this did not compare. The plus, however was the restaurant,... More 

Helpful?
Thank helen99693
SHM_Management, Manager at Seasons Heritage Melbourne, responded to this review

Dear Guest Thank-you for taking time to write a review about us on Trip Advisor. I have personally taken your comments on board and passed it on to concerned departments . Please be assured that our hotel is undergoing a refurbishment project upgrading bedding, linen and furniture. I have passed on the positive feedback to the restaurant team. Once again,... More 

Zetravler
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 15 October 2016 via mobile

I walked into my executive suite and was welcomed by a used bandaid in the middle of the carpet. I didn't end there, the cleaners obviously aren't fans of cleaning. Dirty glasses, bathroom, carpet etc etc. Its one of those hotels that has 0 standards.

Helpful?
Thank Zetravler
SHM_Management, Manager at Seasons Heritage Melbourne, responded to this review

Dear Guest Thank-you for writing a review about us on Trip Advisor. I sincerely apologise as you did not have a pleasant stay with us. I have personally passed on your feedback to our Executive Housekeeper and corrective action has been taken. This is not certainly the hotel standard and I hope your experience has not permanently tarnished your image... More 

1 review
Reviewed 9 October 2016 via mobile

Do not stay here - my partner had his ring stolen by the house keeping staff and the front desk staff were very unapologetic and unhelpful. Furthermore, while we were having an intimate moment in our room, house keeping staff opened our door without knocking to enter. Horrible all round experience. Don't stay here!

Helpful?
Thank Alexandra B

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Self-Serve Laundry
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The hotel is suited on the southern end of St Kilda Road across from Wesley College, Belgian Beer Café and walking distance to Albert Park Lake and Alfred Hospital.It combines the old world charm of a restored heritage listed mansion with a modern contemporary apartment wing. Guests have a choice of standard rooms and self contained one, two and three bedroom apartments. ... more   less 

Additional Information about Seasons Heritage Melbourne

Address: 572 St Kilda Rd., Melbourne, Victoria 3004, Australia
Region: Australia > Victoria > Melbourne
Price Range: €64 - €176 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Seasons Heritage Melbourne 4.5*
Number of rooms: 142
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Also Known As:
Seasons Heritage Melbourne Hotel Melbourne
Hotel Style:
#91 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Seasons Heritage Melbourne staff and other travellers.
6 questions
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Shrewsbury, United Kingdom
Melbourne
over a year ago
over a year ago
Wynyard, Australia

See all questions (6)

Questions? Get answers from Seasons Heritage Melbourne staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Didn't get to choose but our room was rear corner”
 of 5 bubbles Swinno, 25 Nov 2016 | Read review
“Look elsewhere!”
 of 5 bubbles jessican30, 24 Nov 2016 | Read review
“thirteenth floor offered lovey lake views room number 1330”
 of 5 bubbles Chris6192, 3 Oct 2016 | Read review
“High floor, away from St Kilda Rd and looking over the park/bay.”
 of 5 bubbles Clappers13, 25 Sep 2016 | Read review
“Higher level floors on the west side have good view's.”
 of 5 bubbles StephenH751, 2 Aug 2016 | Read review
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