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Urban Central

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398 Reviews from our TripAdvisor Community

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Showing 339: English reviews
Reviewed 27 November 2016 via mobile

I paid for my friends to stay here and the room was full of cockroaches it was disgusting. We complained about the cleanliness of the room and I was told it wasn't their problem and that they couldn't do anything about it. I asked for a refund so we could pay to go somewhere else and was refused as they...

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Helpful?
Thank Isabella H
Jason-GM, Front Office Manager at Urban Central, responded to this review

Hi Isabelle, Thank you for taking the time to write to us. We take our cleanliness seriously and are surprised at your review. We have routine checks and an in-house pest control manager, to ensure that we are following all the correct cleaning procedures. We can say with absolute certainty that we have never had cockroaches in our dorm rooms....

Reviewed 27 November 2016 via mobile

We stayed at Urban Central for one night in a double room with private bathroom. The central location is perfect and the room was clean. The breakfast was included in the price and this has been appreciated!

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Helpful?
Thank Paolina1980
Jason-GM, Front Office Manager at Urban Central, responded to this review

Thank you for taking the time to review our venue. It was a pleasure to have had you stay with us and we are glad that you enjoyed the high level of cleanliness and service that we offer. We are looking forward to welcoming you again. Kind regards, The team at Urban Central

Reviewed 18 November 2016

Stayed here for a fee weeks while working and looking for an apartment Comfy beds, clean facilities. Has a bar next door with happy hour and a few activities Some staff are friendly, others a bit of an attitude but overall a good place to stay

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Thank dwtravelfree
Jason-GM, Front Office Manager at Urban Central, responded to this review

Thank you for your review, We are delighted that you enjoyed our venue and the high level of service that was provided to you. Our bar is a great place to meet new people, there are also some new and exciting events coming soon. We are looking forward to welcoming you again. Kind regards, The team at Urban Central

Reviewed 6 November 2016 via mobile

Stayed for 1 week and was pleasantly surprised by this hostel. Rooms were very clean and beds clean and comfortable. Free breakfast and free hotdogs once a week was a real bonus. Would definitely stay again and recommend to others!

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Helpful?
Thank Laura B
Jason-GM, Front Office Manager at Urban Central, responded to this review

Thank you for your lovely review. We are glad that you enjoyed your stay here with us at Urban. As a team we have decided that instead of offering guests a meal once a week, we will now offer nightly meals such as a roast, burgers, steak and more for around $5. We are looking forward to welcoming you again....

Reviewed 30 October 2016

I love this hostel! I've stayed here twice, both just an over night stay, everything is very clean and the beds are comfortable. The staff are also very lovely and happy to help with anything you need. Definitely will be back again next time I need to stay in the city :)

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Helpful?
Thank Mikaela R
Jason-GM, Front Office Manager at Urban Central, responded to this review

Thank you for your fantastic review! We enjoy offering you the best in service, ensuing everything is clean and offering a high level of service. We are looking forward to welcoming you again! Kind regards, The team at Urban Central

Reviewed 25 October 2016 via mobile

Lovely bedrooms with fresh linen, quilts, and towels. Good location, easy to access the rest of Melbourne. Great bar, staff treat you well and there are a lot of offers on throughout the week. Couldn't really ask much more from a hostel, thanks for the hospitality!

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Thank Alex D
Jason-GM, Front Office Manager at Urban Central, responded to this review

Thank you for your review, It was a pleasure to have had you stay here with us. We are delighted that you enjoyed your time at Urban and are looking forward to welcoming you again in the near future. Kind regards, The team at Urban Central

Girvan, United Kingdom
Reviewed 14 October 2016 via mobile

Excellent all round service from reception,city guidance! Rooms clean! In house bar,excellent staff! Pub games and socialising,beer pong,pool tables Vending machines Close to casino and all city tram links Southbank location for easy access to yarra river full of bars and restaurants

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Helpful?
Thank Chris_0985
Jason-GM, Front Office Manager at Urban Central, responded to this review

Thank you for your lovely review! It was our pleasure to have had you stay with us. We enjoyed helping you discover Melbourne and providing a social environment where you were able to meet fellow travellers. Our location is unique and surrounded by some of the best attractions in Melbourne. We are looking forward to welcoming you again soon. Kind...

Reviewed 2 October 2016 via mobile

First stop on our travels. Melbourne and the urban central hostel. Lovely hostel, clean and lots of friendly staff especially becky and Lisa at reception i think thats their names. (If not their cousins) free breakfast in the morning which includes toast and cereals! 🙂 Dorms are spacious with separate shower-rooms/toilets never had to Que.! The sports bar on this...

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Thank Terri1990
Jason-GM, Front Office Manager at Urban Central, responded to this review

Thank you for your lovely review, It was a delight to have had you stay with us. We are really looking forward to welcoming you again. Kind regards, The team at Urban Central

Cork, Ireland
Reviewed 29 September 2016 via mobile

Stayed here for 5 nights while visiting Melbourne. The hostel is in a relatively good location, just outside of the city centre, in the Southbank area. 3 minute walk to the Crown casino complex (if that's what you're into) and the trams are within short walking distance also, however you can easily walk into the city centre in 10/15 minutes....

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Thank SamMcCormack
Jason-GM, Front Office Manager at Urban Central, responded to this review

It was a pleasure to have had you stay with us. I apologise that you felt our house keeping staff were anything but friendly. Urban central is an equal opportunity employer and as you may have noticed from the signs around the hostel, some of our housekeeping staff are hearing impaired and this may come across as if some are...

Reviewed 23 September 2016

Iv been in Australia for over a year now so I have been in a lot of hostels and I have to say this is one of the best iv been in. It has kind friendly staff nice atmosphere great bar (im always there) and it's actually clean. Overall it's a very nice place to stay and would definitely recommend...

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Helpful?
Thank jessica r
Jason-GM, Front Office Manager at Urban Central, responded to this review

Thank you for taking the time to review our venue. It was a pleasure to have you stay with us and offer you the best in service. I will pass on your compliments to our staff, who like nothing more than to make our guests stay memorable. Kind regards, The team at Urban Central

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Amenities

Highlights
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Self-Serve Laundry
Official Description (provided by the hotel)
Urban Central is ideally located in Melbourne's vibrant Southbank adjacent to the famous Crown Casino. The city is a 10 minute walk and with public transport on our doorstep, St Kilda is only a 10 minute tram ride away. Shopping around Urban Central is located close to local cafes, shops and the famous South Melbourne Market. If you enjoy good coffee and eateries Southbank restaurants overlooking The Yarra River are 5 min stroll from Urban Central. On the way to visit Port Melbourne beach you could pick up a bargain at Direct Factory Outlet about a 10 minute from our accommodation venue. Stay, Play at Urban Central! ... more   less 

Additional Information about Urban Central

Address: 334 City Road Southbank, Melbourne, Victoria 3006, Australia
Region: Australia > Victoria > Melbourne > Southbank
Price Range: €47 - €162 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Urban Central 2*
Number of rooms: 100
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Also Known As:
Urban Central Hotel Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Urban Central staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't book the 2nd floor if you want quiet, ask for a room with wall air cond. Corner rooms are bigger by far.”
 of 5 bubbles Redbeck06, 28 Jan 2017 | Read review
“Get a room away from City Rd and the freeway if road noise bothers you.”
 of 5 bubbles Ozbob101, 23 Dec 2016 | Read review
“maybe ask for a room not facing the busy motorway outside as sometimes the motorbikes were a little loud.”
 of 5 bubbles P1743DSisabelleg, 4 Dec 2016 | Read review
“I'm sure all rooms are comfortable”
 of 5 bubbles nelsonjacobo11, 28 Mar 2016 | Read review
“If you are three people or more make sure to get a family room, it's cheaper and has it's own TV and bathroom.”
 of 5 bubbles LinaM1997, 21 Jan 2016 | Read review
5 of 5