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Rydges Southbank Townsville

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Rydges Southbank Townsville
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455 Reviews from our TripAdvisor Community

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There are newer reviews for Rydges Southbank Townsville
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Showing 452: English reviews
Reviewed 23 July 2015 via mobile

Although the room was old and used, the bed was comfy enough. The bathroom was hideous, it looked like a bomb had hit it. There was patch up work everywhere and it wasn't pretty. This place needs a lot of work done to it. Great for an overnighter, I wouldn't stay any longer than that.

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Helpful?
Thank Chris V
Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this review

HI Chris V, Thank you for letting us know about your recent stay with us. Unfortunately, as stated in numerous reviews, the bathrooms are very dated however clean. Hopefully this will be rectified in the near furture. It's great to hear that you enjoyed the Rydges Dreambeds, they are just like sleeping on a cloud. Regards, Trish- RDM

Cairns Region, Australia
Reviewed 19 July 2015

We have stayed here a few times over the years,both hotel and unit accommodation. Handy location to city and restaurants Getting a bit long in the tooth now and needs a major refurbishment and updated decor. rooms are clean but tired and dreary as is restaurant. quiet dark room, bed OK, as usual everywhere pillows terrible, good clean shower but...

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Helpful?
Thank Peter C
Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this review

Hi Peter C, Thank you for your feedback regarding your recent stay at Rydges Southbank Townsville. The building isn't the newest however we ensure that it is clean and presented well. I am glad to hear that you enjoyed the location on Palmer Street. Regards, Trish- RDM

Auckland, New Zealand
Reviewed 19 July 2015

there were 4 of us staying in a two bedroom apartment, was very nice but older, no Radio or speakers of any type and the TV was rather small for the room, for the money spent I would expect a little more, another bad thing was running out of hot water every night because we showered at the same time...

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Helpful?
Thank Jme109
Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this review

Thank you for the feedback regarding you recent stay with us at the Townsville Southbank Apartments. The apartments are starting to date however they are clean. I will certainly bring up the idea of speakers or a bigger TV for the living areas. This is the first time that we have had an issue with the hot water service in...

Brisbane, Australia
Reviewed 16 July 2015

The room I was allocated was on Level 1, it had new carpets and some fittings, but the bathroom had old well worn tap wear and the basin and shower tray really showed their age with wear through the coatings. The bedroom furniture being still wicker and glass (so very 90's) did clash with the ultra modern carpets (Black and...

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Helpful?
1Thank karabash78
Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this review

Thank you for your wonderfully constructive review! It is great to hear feedback regarding many of the facilities that we have here at Rydges Southbank Townsville (excluding door locks integrated with Apple watches as we don't have these). I have passed your kind words to our staff, expecially the breakfast chef, Schrelle. She is amazing! We do actually have 2...

Sydney, Australia
Reviewed 15 July 2015

This was our 3rd annual stay in Rydges Apartments at Townsville. The apartment has degraded each visit and our previous feedback was ignored. This stay found ANTS in the bedrooms over the pillows and wall, bathroom, and kitchen cupboards, kitchen bench, and dining room table. Nothing was done about this even after reporting this to reception. The power point in...

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Helpful?
Thank CarTraveller2
Rydges T, General Manager at Rydges Southbank Townsville, responded to this review

Thank you for your honest and direct feedback pertaining to the apartments that we manage and the level of guest service you received. I have spoken to our Rooms Division Manager in regards to your comments of our reception staff and she has meet with each of them and explained to them of the importance of customer service and customer...

Mount Isa, Australia
Reviewed 15 July 2015

This hotel is superbly located close to everything. Checkin and out was effortless and the staff we dealt with were very nice. Bed was very comfortable and in a good sized room. We would stay again in the future.

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Helpful?
Thank ARP37
Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this review

Thank you for the great review! We look forward to welcoming you back to Townsville on your next visit. Regards, Trish- RDM

Mount Barker
Reviewed 14 July 2015

Staff were under pressure for this function and with a water problem in some areas it was awkward. However we were in the units at the rear of the hotel and we found it fantastic. So close to the conference and a a short walk to shops and markets.

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Helpful?
Thank dreamers89
Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this review

Hi dreamer89, thank you for the great review of the Townsville Southbank Apartments. We look forward to seeing you on your next visit to Townsville. Regards, Trish- RDM

Geelong
Reviewed 12 July 2015 via mobile

Third stay this year ,this time with my family, the new menu is great value - soft shell crab and carpet bag steak spot on Rooms I can not fault again, staff friendly and helpful , the big boss helped set up a fishing charter which turned out great . Will be back again in two months

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Helpful?
Thank mhyde61
Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this review

Thank you for the fantastic review! The Southbank Grill menu that you tried was our new menu so it is great to hear that you enjoyed it! I hope the fishing charter was a huge success and you and your family had a great time. We look forward to welcoming you back in a couple of months time. Regards, Trish-...

Mcdowall
Reviewed 10 July 2015 via mobile

Spacious room, the staff did all they could to make us feel at home and welcome. Good position. Very clean. WiFi free. Restaurant nice. Our room had a bath which I enjoy. Pool and spa as well. Comfortable bed. Nice view. Would highly recommend.

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Helpful?
Thank Wendy F
Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this review

Hi Wendy F, Thank you for your wonderful comments regarding your recent stay with us in an Executive Suite. I must admit the bath is a great size for a relax! We look forward to welcoming you back to Rydges Southbank Townsville soon. Regards, Trish- RDM

Mackay, Australia
Reviewed 5 July 2015

Just stayed overnight in a double room. Room was very nice and clean. The bed was very comfy. Had a great nights sleep. Bathroom was okay. Close to all the good restaurants in Palmer Street. All staff I came into contact with were very friendly. Breakfast buffet was nice.

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Helpful?
Thank itsmebarbs
Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this review

It's great to hear that you rested well on the Rydges Dreambeds we have. They are just like sleeping on a cloud. We look forward to welcoming you back on your next trip to Townsville. Regards, Trish- RDM

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Rydges Southbank Townsville sits in the heart of Townsville's foodie precinct on Palmer Street and only a short stroll to the CBD. Our hotel is the gateway to Magnetic Island & Great Barrier Reef. Business and leisure travellers alike will appreciate our central business district location near all the premier shopping, dining and entertainment areas ... more   less 

Additional Information about Rydges Southbank Townsville

Address: 23 Palmer St, Townsville, Queensland 4810, Australia
Region: Australia > Queensland > Townsville
Price Range: €61 - €101 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rydges Southbank Townsville 4*
Number of rooms: 110
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Also Known As:
Rydges Southbank Hotel Townsville
Townsville Rydges Southbank Hotel
Hotel Style:
#15 Luxury Hotel in Townsville
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Questions & Answers

Here's what travellers have asked, with answers from Rydges Southbank Townsville staff and other travellers.
2 questions
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Brisbane, Qld
2 months ago

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Questions? Get answers from Rydges Southbank Townsville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for one with a view”
 of 5 bubbles 725terryl, 17 Jan 2017 | Read review
“Rooms overlooking the pool are usually good.”
 of 5 bubbles jennytalbot, 6 Jan 2017 | Read review
“The top floors are quieter.”
 of 5 bubbles Roninall , 21 Dec 2016 | Read review
“Ask for a room on the Palmer Street side. Great views of the city.”
 of 5 bubbles 45robk, 25 Sep 2016 | Read review
“The higher floors are quieter,less road noise.”
 of 5 bubbles 223vickis, 8 Sep 2016 | Read review
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