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Rydges Southbank Townsville

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Rydges Southbank Townsville
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465 Reviews from our TripAdvisor Community

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Showing 462: English reviews
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Hervey Bay, Australia
Reviewed today NEW

THE MOST COMFORTABLE BED we have ever slept in... I can't speak highly enough of the hot cold breakfast buffet, It was die for. !! The rooms were a great size with amazing views of the marina, great parking FRIENDLY STAFF, and next door to cafes restaurants.. we love that we were in walking distance to The Strand and museums......

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Helpful?
Thank Roosterschicken
Brighton, Michigan
Reviewed 3 days ago NEW

If you are just here to sleep than the bed is comfortable.. molding shower, drop ceilings that looked like they need repair. Weird little ventilation thing under an old desk/wall desk thing. the vent went towards the pool. Also my room smelled of grease since I must have been above a kitchen? I had to put a towel over my...

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Helpful?
Thank janet s
Rydges T, Front Office Manager at Rydges Southbank Townsville, responded to this review

Thank you for taking the time to provide our property with feedback. Your review has been passed onto our department managers to address and resolve any issues you may have occurred during your stay with our property. Thank you for your time. Kind Regards, Michelle Diehm- Front Office & Revenue Manager

Reviewed 5 days ago NEWvia mobile

This hotel had been booked for two nights. I didn't make it for the first night as flight to Townsville was cancelled. On arrival for the second night they couldn't find my booking because they cancelled it. I was then told that they were booked out! After kicking up a stink they fiddled around with the booking system and got...

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Helpful?
Thank Wandiemoo
Rydges T, Front Office Manager at Rydges Southbank Townsville, responded to this review

Good Day, We are sorry to hear your stay with our property was not an enjoyable one. We would like to advise that your feedback has been passed onto the department heads to address and rectify the issues that occurred throughout your stay. Once again, thank you for your time. Kind Regards, Michelle Diehm -Front Office & Revenue Manager

Southport, Australia
Reviewed 6 days ago NEW

Rydges has really dropped the bundle at Townsville. Place is looking very tired and finishes are far from 4 star. In an executive suite I could not find a box of tissues, paint was peeling off the wall and ceiling, there was a hole in the wall under the electrical board, the shower was very dirty with mould in the...

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Helpful?
Thank RobertOldboy
Rydges T, Front Office Manager at Rydges Southbank Townsville, responded to this review

Good Day, We are sorry to hear your stay was not what you expect from our brand. We assure you your feedback has been passed on to the appropriate department heads to address any issues you encountered during your stay and maintenance issues in the room are rectified. Once again, thank you for your time. Kind Regards, Michelle Diehm -...

Sydney, Australia
Reviewed 1 week ago

The hotel was comfortable and pleasant. The interior is a little dated but the all the normal features and amenities are there for you. There is a 24hous reception which is handy and the location means you can walk to everything close by. Try to get a room near the top as the view are great.

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Helpful?
Thank holidaytime2222
Rydges T, Front Office Manager at Rydges Southbank Townsville, responded to this review

Thank you for your review, we appreciate our guests taking the time to provide feedback for our property. We look forward to welcoming you again soon to Rydges Townsville. Kind Regards, Michelle Diehm - Front Office & Revenue Manager

Reviewed 2 weeks ago via mobile

Good location, looks nice on the outside. But very out dated hotel on the inside. Our room was nicely set up and clean; except the bathroom was absolutely disgusting. Cracked tiles and mould ridden. Do the cleaners not clean the showers? Had to wear shoes in the shower it was that disgusting. You stay in hotel and hope for a...

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Helpful?
Thank Asher S
Rydges T, Front Office Manager at Rydges Southbank Townsville, responded to this review

Good Day, Thank you for taking the time to provide us with some feedback with regards to your recent stay. We assure you that all reviews and comments are passed on, acknowledged and actioned by the appropriate department managers to ensure our service and rooms are maintained. Once again, thank you. Kind Regards, Michelle Diehm - Front Office & Revenue...

Sydney, Australia
Reviewed 3 weeks ago via mobile

While our unit was not in the middle town, we could see from our balcony part of the marina as shown in the photo. We did expect to be in the main Rydges building but we were in the street behind which was quite a boring street. We had a hire car so nothing was too far and the unit...

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Helpful?
Thank chrissy50
Rydges T, Front Office Manager at Rydges Southbank Townsville, responded to this review

Good Day, Thank you for taking the time to review and pass on feedback for our property. We appreciate receiving guests views in order to help us improve or product or service. Many Thanks, Michelle Diehm - Front Office & Revenue Manager

Melbourne
Reviewed 5 weeks ago via mobile

I'm being a bit tough, nothing wrong with my stay, I always stay because of the location, but it is really getting a little tired🙁. Comfy soft bed, towels a bit thin though! Very nice receptionist, good parking

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Helpful?
Thank Mark R
Rydges T, Front Office Manager at Rydges Southbank Townsville, responded to this review

Good Day, Thank you for taking the time to review our property, we appreciate the feedback and assure you that it is taken on and passed onto all appropriate department managers. We look forward to welcoming you again to Rydges Townsville. Many Thanks, Michelle Diehm - Front Office & Revenue Manager.

Townsville, Australia
Reviewed 18 February 2017

Staff were great. Check in/out was quick and easy. Great location. Rooms very clean but the bathrooms need a bit of attention. Water pools on floor because they have shower curtains which are too short and the water sprays out making a bit of a slip hazard. The shower head would not stay in place you had lean down to...

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Helpful?
Thank Mark Z
Rydges T, Front Office Manager at Rydges Southbank Townsville, responded to this review

Good Day, Thank you for your feedback which has been passed on to the appropriate department heads. We appreciate your time and strive for excellence in customer service. Many Thanks Michelle Diehm - Front Office & Revenue Manager

Traveller
Reviewed 23 January 2017 via mobile

Tired rooms that have had a bit of a revamp. Shower recess needs replacing. Room is clean. Bed is comfortable and the air con is good. Good location along Palmer street- lots of food choices. Free wifi that actually works is a pleasant surprise

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Helpful?
Thank Angela H
Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this review

Dear Angela H, Thank-you for taking the time to share your experiences about your most recent stay with us at Rydges Townsville. I am very pleased to hear that our free wi-fi worked very well, and our room was cool and comfortable. We certainly do have a great location here on Palmer street with lots of great restaurants just on...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Rydges Southbank Townsville sits in the heart of Townsville's foodie precinct on Palmer Street and only a short stroll to the CBD. Our hotel is the gateway to Magnetic Island & Great Barrier Reef. Business and leisure travellers alike will appreciate our central business district location near all the premier shopping, dining and entertainment areas ... more   less 

Additional Information about Rydges Southbank Townsville

Address: 23 Palmer St, Townsville, Queensland 4810, Australia
Region: Australia > Queensland > Townsville
Price Range: €75 - €143 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rydges Southbank Townsville 4*
Number of rooms: 110
Reservation Options:
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Also Known As:
Rydges Southbank Hotel Townsville
Townsville Rydges Southbank Hotel
Hotel Style:
#16 Luxury Hotel in Townsville
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Questions & Answers

Here's what travellers have asked, with answers from Rydges Southbank Townsville staff and other travellers.
2 questions
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Brisbane, Qld
4 months ago

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Questions? Get answers from Rydges Southbank Townsville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the room the better the view!!!!!!!!!!!!!”
 of 5 bubbles holidaytime2222, 21 Mar 2017 | Read review
“Ask for one with a view”
 of 5 bubbles 725terryl, 17 Jan 2017 | Read review
“Rooms overlooking the pool are usually good.”
 of 5 bubbles jennytalbot, 6 Jan 2017 | Read review
“The top floors are quieter.”
 of 5 bubbles Roninall , 21 Dec 2016 | Read review
“Ask for a room on the Palmer Street side. Great views of the city.”
 of 5 bubbles 45robk, 25 Sep 2016 | Read review
5 of 5