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Mercure Townsville

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Mercure Townsville
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844 Reviews from our TripAdvisor Community

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Showing 822: English reviews
Reviewed 25 April 2015 via mobile

Great room with a view over the lake, the large pools and restaurants were brilliant, five minutes from the shopping centre, and a short drive to the strand, so here comes the but ethier side where a group of ten or more youth who were making lots of noise and even with a lots of complaints nothing was done, so...

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Helpful?
2Thank rogerfane
MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear RogerFane Thank you very much for taking the time to review your stay at the Mercure Townsville. We were very pleased to hear that you enjoyed many elements of the hotel such as the location, views and the pool but we were disappointed to hear that your stay was so badly disturbed by another group of guests in the...

Mackay, Australia
Reviewed 23 April 2015

A few weeks back I stayed at this establishment for a week due to work requirements. It has been some time since I had stayerd there and not much has changed. Thgere has been some improvments since my last stay, for the better and they appear to still be in the middle of the upgrade. The rooms are cosy and...

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1Thank Unbiased O
MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Unbiased O We thank you very much for taking the time to review your stay of the Mercure Townsville. We ar pleased that you found the hotel to be comfortable, and that you enjoyed your stay overall. We also appreciate the constructive comments with regards to our Food and Beverage services. I have spoke to our F&B Manager and...

Brisbane, Australia
Reviewed 17 April 2015

Review collected in partnership with Accorhotels.com
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1Thank Yecov
MercureTownsville, Manager at Mercure Townsville, responded to this review

Charters Towers, Australia
Reviewed 16 April 2015 via mobile

One third of the hotel is ribboned off, the renovators start at 7am. They seem to be respectful if the fact that there are sleeping guests, but renovation work requires use of sometimes noisy tools. I saw and heard electric planes, drills, and Jack hammers. The block we stayed in was three rooms from one of the buildings being renovated,...

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4Thank born2travelcom
MercureTownsville, General Manager at Mercure Townsville, responded to this review

Thank you for taking the time to post a review, I am sorry to hear your experience wasn't as positive as you had hoped. We have been in the process of adding rooms to the property, which I am delighted will be completed this week. We have also been upgrading the gardens and conducting some landscaping works, all of which...

Brisbane, Australia
Reviewed 15 April 2015

I only stayed overnight but it was pleasant stay from start to finish - reception was good, room was clean and the pool looked amazing but didnt get time to go in it. Comfortable bed, great breakfast, fast checkout

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Helpful?
Thank Jackie K
MercureTownsville, Manager at Mercure Townsville, responded to this review

Hi Jakie There aren’t enough words to describe how thankful we are for such a great feedback, Thank You. Thanks for sharing your amazing experience, and we hope your next visit will be as pleasant as the previous one. please introduce yourself to us in your next visit and we will make sure you will get memorable service again. Many...

Cardwell, Australia
Reviewed 12 April 2015

After a long drive I was happy to arrive at the Mercure Townsville in time for dinner. My check in was very efficient and I was very pleased to be swiftly offered assistance when I mentioned that I had a lot of gear to take to my room. It was no trouble at all and I didn't even have to...

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Thank gaila21
MercureTownsville, Manager at Mercure Townsville, responded to this review

Dera Gaila, Thank you so kindly for your fantastic review. I so appreciate you taking the time to share your feedback with us and other readers. I am thrilled you enjoyed the tropics and our hotel environment from your room. It is certainly a beautiful experience to take a break from crowds and enjoy the atmosphere and views. I apologize...

Mackay, Australia
Reviewed 11 April 2015

Review collected in partnership with Accorhotels.com
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Thank Mxd23
MercureTownsville, Manager at Mercure Townsville, responded to this review

Surfers Paradise, Australia
Reviewed 2 April 2015

Review collected in partnership with Accorhotels.com
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Thank Geoff C
MercureTownsville, Manager at Mercure Townsville, responded to this review

Reviewed 2 April 2015 via mobile

I have just checked out today (2nd of April) after a 5 night stay at the Mercure Townsville and I can honestly say that it was a really relaxing stay and I did not want to leave. Checking in was very easy and quick (note; if you are staying in an upstairs room you may need to ask reception for...

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Thank Michelle D
MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Michelle D, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive such positive feedback. It is also great to hear that you got the opportunity to utilise our hotel facilities and that you found them very accommodating and relaxing. I will share your comments with our team. I...

Sydney, Australia
Reviewed 30 March 2015

Aside from what was apparent flood damage, this is a very nice property. Staff were great, open air Lobby/Reception is a great arrival area, resort-style pool very inviting. The downstairs rooms smelt of damp, and there was apparent water damage to garden area. I'd request an upstairs room towards end of building next time. Other guests walking past room could...

Review collected in partnership with Accorhotels.com
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Thank Damon M
MercureTownsville, Manager at Mercure Townsville, responded to this review

Hi Damon There aren’t enough words to describe how thankful we are for such a great feedback, Thank You. Thanks for sharing your amazing experience, and we hope your next visit will be as pleasant as the previous one. Sorry about the not having your garden view this time due to the renovations. Good news is we have just completed...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Minibar
Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Situated on 11 lush, resort-style acres just minutes from the centre of Townsville and only two kilometres from the airport, the Mercure Hotel Townsville offers a tranquil, relaxing choice for business and holiday travellers visiting this beautiful gateway to the Great Barrier Reef. From the moment you arrive, you will enjoy a destination like no other hotel in Townsville. The comfort of our accommodation, complemented by warm, personalised guest service, ensures a truly relaxing stay. ... more   less 

Additional Information about Mercure Townsville

Address: 166 Woolcock Street, Townsville, Queensland 4812, Australia
Region: Australia > Queensland > Townsville
Price Range: €69 - €117 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Townsville 4*
Number of rooms: 162
Reservation Options:
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Also Known As:
Mercure Townsville Hotel Townsville
Mercure Hotel Townsville
Accor Hotel Townsville
Hotel Style:
#1 Green Hotel in Townsville
#7 Luxury Hotel in Townsville
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Townsville staff and other travellers.
3 questions
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Gorokan, New South Wales, Australia
over a year ago

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Questions? Get answers from Mercure Townsville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lake view with balcony”
darrenb166, 31 Mar 2017 | Read review
“ask for a renovated room”
KennethBrisbane, 19 Mar 2017 | Read review
“enquire about the rooms with lakeview”
J0anned568, 16 Mar 2017 | Read review
“Get one without bugs”
roryp435, 6 Mar 2017 | Read review
“Do not use disabled rooms alone.”
jof772, 25 Feb 2017 | Read review
5 of 5