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Mercure Townsville

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Mercure Townsville
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822 Reviews from our TripAdvisor Community

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Showing 800: English reviews
Home Hill, Australia
Reviewed 5 days ago NEW

Stayed with my family over night so that we didn't have to get our young children up extremely early to drive the 1.5hrs first thing in the morning to drop me off at the airport. We found this place to not be very friendly to families with young children, as both of ours were asleep on arrival and it was...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank terrysB9562AE
Sydney, Australia
Reviewed 6 days ago NEWvia mobile

Stayed for thee nights for work. Working at Garbutt so was handy for that but location not much good for anything else. Rooms are ok, a bit small with somewhat of a country motel feel. Staff definitely the highlight with super friendly staff particularly in the restaurant/bar. Had one dinner in the restaurant which was very good and all other...

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Thank Barry L
Reviewed 1 week ago via mobile

We stayed here on business 8th feb 2017. It was a great little stay overnight. Rooms were pleasant and bed was comfortable. Rooms were reasonably clean.. may need a little more attention to dustying (but I am on the fussy side for dust being a allergy suffering. The staff are lovely and friendly more than happy to assist. Dinner at...

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Thank Daniela F
Malua Bay, Australia
Reviewed 2 weeks ago via mobile

Friendly staff throughout the hotel make this place. Reception was exceptionally welcoming and staff at the restaurant / bar were also very cheerful and friendly. The rooms are perfectly fine at this price point, although some are a fair distance from reception along walkways, ramps and stairs. It's not a major problem but those with particular accessibility needs should check...

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Thank Kundiawaking
Melbourne, Australia
Reviewed 2 weeks ago

The Mercure is situated away from the centre of tourist activity and a car is probably a good idea for getting to and from the main strip along the beach front if you are visiting Townsville for a few days. It was pleasant to come back to the garden setting after a day of activity. The room we had was...

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Thank GRL622
Newport Beach
Reviewed 3 weeks ago

This place is OK for a night in transit. Room was very simple. Hard beds, hard pillows, noisy AC, smelled of cleaning solution. Bathroom was your basic: no room on counter for toiletries, only one hand towel, noisy fan, etc. Pool had tons of loud kids in the evening that disrupts dining. We ordered caprese salad and scallops at the...

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Thank MDBrooks92660
Sydney, Australia
Reviewed 4 weeks ago via mobile

I stayed recently overnight before a business meeting. The Mercure is in a great spot not too far from the airport and a cheap taxi ride. I was upgraded to a balcony room overlooking the lake in a quiet part of the property. The room was clean, recently renovated and the bed was very comfortable. The welcome gifts of bottled...

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Thank Jclymt
Cairns, Australia
Reviewed 4 weeks ago

Stayed for 3 nights for my birthday. My partner had organised many gifts for me and the hotel staff made sure each was perfect. We arrived to a free room upgrade! And found a beautiful chocolate platter with 'happy birthday' written on once in the room! Buffet breakfast was beautiful. The staff managed to set up a private candle lit...

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Helpful?
Thank Kayla1224
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear Kayla1224, We very much appreciate your great comments regarding your stay at the Mercure Townsville. It is always such a pleasure to receive positive feedback. I will be sure to share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve...

Mount Isa, Australia
Reviewed 5 January 2017

We recently stayed here overnight on our way home from holidays. We booked a family room which was very clean and tidy. The motel has free wifi, easy to connect and definitely not slow. The " pillow menu " is a great idea. You are able to call reception and request a pillow that suits you. They have a 24hr...

Review collected in partnership with Accorhotels.com
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Thank MtIsaTraveller
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear MtIsaTraveller, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always such a pleasure to receive positive feedback, we are very pleased to here how much you enjoyed our Pillow Menu we offer here at the hotel, I will be sure to share your comments with our team. I am sure that this...

Reviewed 2 January 2017 via mobile

After that 4 and 1/2hr drive from Cairns, we were so much happy to be here. It's just everything that you need. Let me start with the room: it's everything that you need! No more no less. Restaurant: No need to go somewhere! It offers good food and the presentation is excellent. It's just like having a fine dining with...

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3Thank Marylou L
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear Marylou L, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always such a pleasure to receive positive feedback. I will be sure to share your comments with our entire team, and certainly pass on your comments to Brent who it sounds like would have been looking after you in Celsius Restaurant &...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Situated on 11 lush, resort-style acres just minutes from the centre of Townsville and only two kilometres from the airport, the Mercure Hotel Townsville offers a tranquil, relaxing choice for business and holiday travellers visiting this beautiful gateway to the Great Barrier Reef. From the moment you arrive, you will enjoy a destination like no other hotel in Townsville. The comfort of our accommodation, complemented by warm, personalised guest service, ensures a truly relaxing stay. ... more   less 

Additional Information about Mercure Townsville

Address: 166 Woolcock Street, Townsville, Queensland 4812, Australia
Region: Australia > Queensland > Townsville
Price Range: €77 - €108 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Townsville 4*
Number of rooms: 162
Reservation Options:
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Also Known As:
Mercure Townsville Hotel Townsville
Mercure Hotel Townsville
Accor Hotel Townsville
Hotel Style:
#1 Green Hotel in Townsville
#7 Luxury Hotel in Townsville
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Townsville staff and other travellers.
3 questions
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Gorokan, New South Wales, Australia
over a year ago

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Questions? Get answers from Mercure Townsville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from pool and smokers. Make sure it mells OK and the AC doesn't make noise.”
 of 5 bubbles MDBrooks92660, 29 Jan 2017 | Read review
“For a really quiet room, as for one away from Woolcock street and facing the lake at the back of the property.”
 of 5 bubbles MushnKit, 19 Nov 2016 | Read review
“We had a view over the little lake. Very nice.”
 of 5 bubbles Mark_Brenda_TX, 15 Nov 2016 | Read review
“From experience all rooms are of comparable standard”
 of 5 bubbles F5547ZDpaulb, 26 Oct 2016 | Read review
“get the second floor room facing to the lake”
 of 5 bubbles AgusS_13, 27 Sep 2016 | Read review
5 of 5